Official webOS 1.2.0 and 1.2.1 Discussion

[mr_moist]

Originally Posted by mracer29

My auto correct edit stuff is gone, not the stock stuff, but the stuff I change with the "auto correct edit" program. I also haven't seen an update to the program.

I stopped using that application once I knew where the file was located and now all I do i make my own corrections to a copy of the file, fling it onto the USB storage portion of the phone and copy it over. Much easier and I always have a back-up.

[awrnsmn]

Originally Posted by mr_moist

I'm still very disappointed that I did not get text message forwarding yet. A lot of these updates are nice little features but what about that big one? Is it really that hard for them to do what the homebrew community already has?

I agree, while I love me Pre, I know I love it due to the great hard work of the developers here on homebrew. The Pre would just be an average phone if not for the work of these guys. I have been questioning this for a while....if these guys can do it, why not Palm. I know there is alot I don't know about behind the scenes at Palm, but..... Anyway, because of Homebrew I am addicted to my Pre and can't imagine going to another phone. Thanks Homebrew and PreCentral!!

[palmprethemecentral]

must you own a palm pre in order to use the theme builder software?

[doctorx]

It's a pain in the **** that the Pre keeps automatically downloading the update in the background. Sucks up battery life as a *****.

[Steve68]

Originally Posted by jwandrews

When is Flash support coming? I wanna watch Hulu!

Agree!!! Also why cant I forward text messages yet?? Video for the camera? These are the things that I wanted. I only had one tweek on my pre and one theme. So install was flawless for me and phone runs great so far!

[Slickdarula]

Originally Posted by bevcraw

Please be careful when you offer advice.

1) The problem you responded to has nothing to do with the number of launcher pages. Instead, it has to do with the memory limit Palm has placed on the area storing applications.

When I search the forum for "apps" "memory" and "limit" I get 113 hits for this issue.

2) If you have installed Web OS 1.2, Quick Install will not work correctly. The new version is supposed to be out by the end of the week.


3) Please search the forum before you post your question. Most of the answers are already here.

Thanks.

I had the same issue, and when I added it worked.

I don't know all about that other stuf, it fixed my issue, and it seemed to fix his.

Have a great day.

Slick

[black77026]

I dont know if it is my phone. I recived the update and phone on sameday. I had to trade in my 1st pre cus i droped it to much and it broke. My issue is I can not change my ringtone. Every time i change it. I always goes back to the default pre tone. I have tried downloading and the factory tones and it happens everytime

[Mastertech]

Originally Posted by mr_moist

I'm still very disappointed that I did not get text message forwarding yet. A lot of these updates are nice little features but what about that big one? Is it really that hard for them to do what the homebrew community already has?

I agree with you....it's a shame that they haven't added such a fundamental function.

[bdhu2001]

webOS Quick Install 2.6 and earlier do not work with webOS 1.2.

Actually, I've been using Quick Install 2.03 w/o any problems for installing apps and applying tweaks.

[DaJo]

i guess i should cconsider myself lucky that my pre cant update automatically. think ill stay at 1.1 for good long while

[StoneRyno]

Originally Posted by DJeremyC

It did until the WebOS 1.2 update, now if you have the music playing (the WebOS one) playing when you have the switch on silent/vibrate the music keeps playing. It shows the incoming call on the bottom half of the screen, but the music does not pause as it rings in. It WILL still pause if you answer it, but it used to pause when the call first rang in on the phone. It kinda helped me to realize a call was incoming if listening to music on earphones as I must keep my phone on vibrate at work.

How odd. I don't use the music player, I listen to music over pandora. I'll watch more closely and see what happens when in vibrate mode and ringer mode.

Originally Posted by mr_moist

I'm still very disappointed that I did not get text message forwarding yet. A lot of these updates are nice little features but what about that big one? Is it really that hard for them to do what the homebrew community already has?

Originally Posted by awrnsmn

I agree, while I love me Pre, I know I love it due to the great hard work of the developers here on homebrew. The Pre would just be an average phone if not for the work of these guys. I have been questioning this for a while....if these guys can do it, why not Palm. I know there is alot I don't know about behind the scenes at Palm, but..... Anyway, because of Homebrew I am addicted to my Pre and can't imagine going to another phone. Thanks Homebrew and PreCentral!!

The good news is we can do it thanks to the efforts of the community. As you pointed out. But in case you don't know a lot of details about inner workings of a company here is some info for ya. There are multiple phases related to adding to and updating software.

1: Prioritize every thing that has to be worked on from bugs to new features etc. from most important to least important. Time requirements may be considered in this step.
2: Plan the process to fix or implement the new feature etc. May involve researching the community which lengthens the time of this step.
3 option A: If it is a bug being fixed track down the cause(s). This can take a very long time to do as the cause(s) are often very difficult to spot. The more code that has to be checked the longer it takes.
3 option B: If adding something code the feature using the documentation written up in the planning process step.
4: Do a preliminary build to test the fix or thing added.
5: Bug test step 4.
6: Fix any issues found in step 5.
7: Make another build and test it. Alpha test phase.
8: Fix any problems in alpha test.
9: Make another build and test it. Beta test phase.
10: Fix any problems in beta test.
11: Make another build for release to the public.
12: If plan includes adding multiple items to an update go back to step 2.
13: Once all items to be included in update are complete make a final build for the release.
14: Package the build into a file that installs it for the user.
15: Put the package on the server for the users to get it.

This whole process often takes weeks to do. Each little thing may only take a day or two but since it is faster to do a big package than one package for each fix or addition it seems like it takes forever for anything to get done. Now take into consideration the community efforts and the specific example of forwarding messages. Since the community figured out how to do it don't you think as a company you would lower the priority of adding it since your community figured out how to do it? Or perhaps they are taking into consideration how the community did it and using it as a basic to plan how they would do it as well. Checking for feedback from the community to the community on said community created thing. It took so little time for someone in the community to toss out there because they skipped all the other phases a company goes through for thoroughness and quality control.

Now consider how many things are in the priority list. Take your time thinking about that. How many things do you see need to be worked on? How many things have other people said need to be worked on? Ask yourself the same question about features to be added. Then list them and prioritize them. I think you will begin to see what is on their plate and what it takes to begin to get things out to the public. I'm curious your thoughts once you have done this assuming you are willing to take my little put you in their shoes experiment.

[levitate]

Fixxx ituness synccccccccccccccccccccccccccccccccccccccc

[joek71]

They dont need to fix the itunes problem, they need to make XML file like RIM did with BlackBerries and they are able to sync with iTunes without a problem. Instead of playing cat & mouse just use the XML format and all problems are solved.

[Adamrarmstrong]

Chat session ID number



12:12 PM Connecting to Rescue Gateway: control.app01.logmeinrescue.com...
12:12 PM Connected to Rescue Gateway. A support representative will be with you shortly.
12:13 PM Support session established with Rafter.

12:13 PM Rafter: Hello Adam.
12:13 PM Rafter: I understand that you are unable to download the updates.
12:13 PM Rafter: Am I correct?
12:14 PM Adam Armstrong: downloaded fine but email is an issue
12:14 PM Rafter: Thank you for the confirmation.
12:14 PM Rafter: Could you please provide some more details about the issue?
12:14 PM Adam Armstrong: when i open up email there are no folders inbox, spam etc...
12:15 PM Adam Armstrong: i get the notification but email doesn't appear in the email client
12:15 PM Adam Armstrong: also i am now unable to save internet bookmarks
12:16 PM Rafter: Could you let me know the version of the Web OS software you have on the device?
12:16 PM Adam Armstrong: i have done a partial and full erase and nothing has worked yet
12:16 PM Rafter: I’m sorry for any trouble this may have caused.

12:16 PM Adam Armstrong: 1.2.0
12:16 PM Rafter: Thank you for the conformation.
12:17 PM Adam Armstrong: there is also no refresh icon on the email program

12:18 PM Connection broken due to a network problem. Reconnecting...
12:18 PM Rescue Gateway connection closed.
Reconnecting...
12:18 PM Connecting to Rescue Gateway: control.app01.logmeinrescue.com...
12:19 PM Connected to Rescue Gateway. A support representative will be with you shortly.
12:19 PM Support session established with Rafter.

12:20 PM Rafter: Let me know the account with which you are experiencing the email issue.
12:20 PM Adam Armstrong:
12:20 PM Rafter: Okay.
12:21 PM Rafter: Do you get any error message?
12:21 PM Adam Armstrong: no
12:21 PM Rafter: Okay.
12:24 PM Rafter: I suggest you to please remove the Google account from the device and configure it again.
12:24 PM Adam Armstrong: ive tried that already but will try again
12:25 PM Rafter: Thank you.
12:25 PM Rafter: Let me know once you are done with it.
12:26 PM Adam Armstrong: done
12:26 PM Adam Armstrong: nothing changed
12:29 PM Rafter: Okay.
12:29 PM Rafter: I do understand your concern.
12:31 PM Rafter: Please give me three minutes while I work on this issue.

12:31 PM Sending file 'email_2009-29-09_122824.png' to Rafter.
12:31 PM File transfer cancelled.

12:32 PM Rafter: Thank you for staying on hold.
12:32 PM Adam Armstrong: ok
12:33 PM Rafter: I suggest you to please remove the Google account from the device.
12:33 PM Rafter: Then remove the battery and insert it again.
12:34 PM Rafter: Once your device boots up please go ahead and configure the Google account on the device.
12:34 PM Adam Armstrong: i have done that also, partial erase and full rease
12:35 PM Rafter: Okay.
12:35 PM Adam Armstrong: i understand you did not create this issue, but you are the 3rd rep i have chatted with today and all are giving the same advice and nothing is working.
12:37 PM Rafter: Since how long you are experiencing the issue.
12:37 PM Rafter: Also, let me know are you able to receive the emails on the pre device previously.
12:39 PM Rafter: Are you able to receive the emails on the Online Google account?
12:39 PM Rafter: Not to rush you, but it’s been a while since your last reply. Are you still there?
12:40 PM Adam Armstrong: yes online is fine this all happened after updating to 1.2.0 yesterday. emails show up as a notification but since i have no inbox i cant open them

12:40 PM Sending file 'email_2009-29-09_122824.png' to Rafter.
12:40 PM File transfer cancelled.

12:41 PM Adam Armstrong: everything worked before update
12:42 PM Rafter: Okay.
12:42 PM Rafter: Let's try performing the partial erase on the device once again and check the issue.
12:43 PM Adam Armstrong: how many times am i going to have to erase my device
12:43 PM Rafter: But sometimes it will work after doing the partial erase for the second time.
12:43 PM Rafter: Shall we proceed?
12:44 PM Adam Armstrong: yes
12:44 PM Rafter: Thank you for your patience and understanding.



2:02 PM Nadal: Hello Adam.
2:02 PM Adam Armstrong: hi
2:02 PM Nadal: Please give me 2 minutes while I go through the chat history.
2:04 PM Nadal: Thank you for holding.
2:04 PM Nadal: I understand that you do not have folders in your email account after updating webOS.
2:04 PM Nadal: Am I correct?
2:05 PM Adam Armstrong: correct and am also unable to save internet bookmarks
2:05 PM Nadal: I will be glad to assist you.
2:06 PM Adam Armstrong: hopefully you can the previuos 3 were unable to solve the issue
2:06 PM Nadal: I see that you have performed all the possible steps to fix the issue.
2:06 PM Adam Armstrong: yes many times
2:06 PM Nadal: Have you performed a full erase as well which was suggested by one of the agents earlier?
2:07 PM Adam Armstrong: yes twice
2:07 PM Nadal: Thank you for the confirmation.
2:07 PM Adam Armstrong: deleted email account 3 times and took the battery out twice
2:08 PM Nadal: Have you lost the sub folders in Gmail or the main folders?
2:08 PM Adam Armstrong: all
2:08 PM Nadal: Okay.
2:08 PM Nadal: Not to worry.
2:08 PM Nadal: I will provide you with the resolution.
2:08 PM Nadal: Please give me 3 minutes while I work on the issue.
2:10 PM Nadal: Let me know how many email accounts you have configured in Pre.
2:10 PM Adam Armstrong: 1
2:11 PM Nadal: Is that only Gmail?
2:11 PM Adam Armstrong: yes
2:11 PM Nadal: Have you configured it as POP or IMAP?
2:12 PM Adam Armstrong: haven't configured it, just signed on
2:12 PM Adam Armstrong: its imap
2:12 PM Nadal: Okay.
2:13 PM Nadal: Let me know if you have folders in it before updating it to 1.2
2:13 PM Adam Armstrong: yes it worked fine
2:13 PM Nadal: Okay.
2:13 PM Nadal: Thank you for the information.
2:13 PM Nadal: Have you tried to configure the account manually?
2:13 PM Adam Armstrong: no
2:14 PM Nadal: Please try to configure the account manually and let me know the result.
2:14 PM Adam Armstrong: how
2:15 PM Nadal: Open Email.
2:15 PM Adam Armstrong: never minf figured it out
2:15 PM Nadal: Great.
2:15 PM Nadal: I appreciate it.
2:16 PM Nadal: Make sure you have all the settings correct.
2:16 PM Nadal: Also, SSL should be ON.
2:16 PM Nadal: Let me know once it is done.
2:20 PM Adam Armstrong: can you walk me thru the setup
2:21 PM Nadal: Sure.
2:21 PM Nadal: Tap on Launcher.
2:21 PM Nadal: Tap on Email.
2:21 PM Nadal: Tap on Email at the top left and tap Preferences and Accounts.
2:22 PM Nadal: Tap on Add An Account.
2:22 PM Adam Armstrong: ok
2:23 PM Nadal: ap on Email at the top left and tap on manual Setup.
2:23 PM Adam Armstrong: ok
2:23 PM Nadal: Is Mail Type POP there?
2:23 PM Adam Armstrong: yes
2:23 PM Nadal: Enter your Gmail address in the email address field.
2:23 PM Adam Armstrong: ok
2:25 PM Nadal: In the Incoming Mail Server, enter pop.gmail.com
2:26 PM Adam Armstrong: ok
2:26 PM Nadal: Enter your complete email address in the User Name field.
2:26 PM Nadal: Enter Password.
2:26 PM Nadal: Tap on Encryption and tap on SSL.
2:28 PM Adam Armstrong: ok
2:28 PM Nadal: Is Incoming port 995?
2:29 PM Adam Armstrong: yes
2:29 PM Nadal: Okay.
2:29 PM Nadal: Enter smtp.gmail.com in the Outgoing Mail Server.
2:29 PM Nadal: Set Use Authentication to ON.
2:29 PM Adam Armstrong: k
2:30 PM Nadal: Enter port number as 465.
2:30 PM Nadal: Tap on Encryption and tap on SSL.
2:30 PM Nadal: Tap on Sign In.
2:33 PM Adam Armstrong: syncing
2:33 PM Nadal: Okay.
2:33 PM Nadal: Let me know the result.
2:33 PM Adam Armstrong: still no folders
2:34 PM Nadal: Tap on Launcher and tap on Email.
2:34 PM Adam Armstrong: i received notification of 5 emails
2:35 PM Nadal: Do you see Gmail Account after you open Email?
2:35 PM Adam Armstrong: yes but no folders
2:35 PM Nadal: Have you scrolled the bar up?
2:36 PM Adam Armstrong: yes
2:36 PM Nadal: Okay.
2:36 PM Nadal: We have followed all the possible steps to fix the issue.
2:36 PM Nadal: Please give me 3 minutes while I check with my supervisor.
2:39 PM Nadal: Thank you for staying on hold.
2:39 PM Nadal: I have just checked with my supervisor.
2:40 PM Adam Armstrong: i now get an error sending email
2:40 PM Nadal: Since we haven’t resolved your issue with the steps we've tried, I would like to refer you to a specialist on our Voice Support team. I can put in the request for you and a specialist will call you back. Are you OK with someone calling you back?
2:40 PM Adam Armstrong: yes
2:40 PM Nadal: Great! The Voice Support team is available Mon-Fri 6:00 AM - 8:00 PM PST and Sat-Sun from 8:00 AM to 5:00 PM PST. Is there a timeframe that works best for you?
2:41 PM Adam Armstrong: i am home all day today and thursday any of those times will be fine of those two days
2:41 PM Nadal: Great.
2:41 PM Nadal: To create a case record and submit the request, I need the following information:

• First and last name
• Primary phone number
• Secondary phone number (if any)
• Primary email address
• Device serial number
• Purchase date
• Country where you purchased your device
• Place of purchase (Ex: Palm store, retail store, wireless service provider store, online)
• Do you want to receive promotional email from Palm?
• Wireless service provider

Thank you. After we close this chat I’ll submit your case to the Voice Support team. Here’s the reference number for our chat: Chat session ID number . Keep this number as a record of this chat, and if you need to call our Voice Support team or contact us again for this same issue, please refer to this number. If you need to contact the Voice Support team the number is 877-426-3777.
2:41 PM Adam Armstrong: what about the issue with saving web bookmarks
2:42 PM Nadal: Please ignore the above statement.
2:42 PM Nadal: As the issue is not fixed in chat, it will be fixed by a specialist team who fix all the escalated issues.
2:43 PM Nadal: I sincerely appreciate your patience and effort you put on to fix the issue.
2:43 PM Adam Armstrong: ok
2:43 PM Nadal: I appreciate your understanding while we were working on the issue.
2:43 PM Nadal: You will be called by our support specialist team once they fix the issue.
2:44 PM Nadal: Once the issue is fixed, you will get back all your email folders.
2:44 PM Nadal: Is there anything else I can help you with?

2:44 PM Adam Armstrong: no
2:44 PM Nadal: Thank you for contacting Palm and feel free to contact us for further assistance. Please select Disconnect to end our chat and take a few minutes to complete the survey that you’ll receive. We really appreciate your feedback. Have a great day!
2:44 PM Nadal: Take Care!
2:44 PM Nadal: Bye!

[diddly4]

how do you do a speed test?

[dpb]

Originally Posted by DogEars

I know it's a fresh install and I will reserve final judgment for a few days, but the OS in general is MUCH snappier. Especially the email application, HUGE improvement there.

If this holds up, my main issue has been resolved

I agree that the OS has had speed improvements across the board.

Speed improvements are difficult to quantify, but I have one example that is quite clear for me. The one thing that I had done in the past that now works very well is that while playing wordace, I occasionally will check words in an online dictionary after the time runs out to see why my failed word was not taken -- Or sometimes to check another persons word to see what the heck it means!

Anyway, switching between wordace and any other card (e.g., web browser) while running was very sluggish. It would take sometimes 2-3 seconds to zoom out the cards, and another 2-3 seconds to switch and zoom back in. That process now happens just as fast as though wordace was not running. Sort of like they have optimized the card switch procedure. There are improvements for speed all over the place, this is just one example that really sticks out if anyone has done that before.

-dpb

[PNaw10]

Originally Posted by StoneRyno

This whole process often takes weeks to do. Each little thing may only take a day or two but since it is faster to do a big package than one package for each fix or addition it seems like it takes forever for anything to get done.

Great point (just catching up on this forum... haven't visited in awhile, but 1.2.0 is download to my phone right now).

I think holding the update until you have a LOT of changes is very wise. For an example of the other extreme, install a little program called Digsby on your computer. Seems like they issue updates all the time; some are major, but many are minor. It's annoying when just about every day, your login is delayed because the program has yet another new update to download.

Anyway, back to WebOS 1.2.0 ... looks like one feature I was really hoping for
didn't make it -- the ability to choose your own sound for incoming text messages. Every friend I talk to is impressed at what the Pre can do, but still mystified that it won't let you change the incoming txt sound!

Still looking forward to the other updates (except that it won't pause songs to ring for incoming calls, as reported by others here).

[insane42]

Originally Posted by PNaw10

Still looking forward to the other updates (except that it won't pause songs to ring for incoming calls, as reported by others here).

HuH? Did I miss something here? My Pre pauses the music when a call comes in. Did it in Pandora twice a couple weeks ago. Started right back up after hanging up too.

[PNaw10]

Originally Posted by insane42

HuH? Did I miss something here?

Yes.

Originally Posted by DJeremyC

It did until the WebOS 1.2 update, now if you have the music playing (the WebOS one) playing when you have the switch on silent/vibrate the music keeps playing. It shows the incoming call on the bottom half of the screen, but the music does not pause as it rings in. It WILL still pause if you answer it, but it used to pause when the call first rang in on the phone. It kinda helped me to realize a call was incoming if listening to music on earphones as I must keep my phone on vibrate at work.

[rtlsnke]

Sprint Admin rep is stating that 1.2 is not a wide customer release. It is effectively a final beta that is live in public but not a mandatory push.