Can't undelete emails - Help

maverickoffshore · 06/21/2009, 10:29 PM

So my wife accidentaly deleted an email to the trash folder. She then went to trash, opened the file clicked the tab in the top left corner, selected move to file and then inbox. The file did not move. I tried the same thing on my Pre and I am having the same problem. We have 1.0.3 on both phones and both have been soft reset. Any ideas or is the same thing happening to anyone else?

puzzlegal · 06/22/2009, 09:28 AM

No idea. I did exactly what you describe and it worked for me.

ryleyinstl · 06/22/2009, 10:48 AM

Works for me as well.....did you try to log into the web client for your e-mail and undeleting it from there?

markinbright · 06/22/2009, 07:15 PM

I have the same problem. When I try to Move items from the Deleted Folder back to the Inbox, I get no error messages but the move doesn't actually happen. The email just stays in the Deleted Folder. I tried syncing the folder immediately, but that doesn't help. FWIW, this is an Exchange email account. I can go back into my account on a PC and everything works as it should. But sometimes I accidentally delete items on the Pre (accidental flick) and I need to immediately undelete them.

I also have noticed some weirdness with the Drafts folder. If I open an email in the Drafts folder, I can no longer see it in Drafts on my PC. Even after I close it on the Pre. I'm assuming these are minor bugs in the Exchange Active Sync to be worked out in future updates. Anyone else having the problem?

acyork · 06/22/2009, 07:41 PM

This has happened to me as well on an IMAP server. Doesn't happen every time, but is annoying when it does happen.

JoeyB718 · 06/25/2009, 02:14 PM

Same issue, every time...i just have to resend it to myself, which sucks later when I have to find it

RaleighPalm · 07/20/2009, 11:03 AM

I just encountered the same scenario. (I got my Pre Sat night.) Unfortunately, the prescribed technique to recover (undelete) the deleted email doesn't work for me. See Palm support article 44583 (I cannot post links yet).

I have a POP account with mindspring.com (earthlink.net). My sync deleted emails option is on.

Any news whether this is a bug or something I am not doing correctly? If a bug, has it been reported (or do I need to do so)?

Thanks.

dmrfresh · 12/06/2009, 06:51 PM

Hey Palm, how about a delete/cancel message in the email app. All the other apps have this fundamental feature, and lets face it, accidental swipes are commonplace.

Shadavis08 · 12/06/2009, 06:55 PM

if you download preware you can get that patch for the email

phantasm · 07/29/2010, 07:31 PM

i installed preware today and under "email" can't find a patch to fix this. 1.4.1.1 palm pre plus on verizon.

bluewanders · 07/29/2010, 07:41 PM

Quote:

Originally Posted by phantasm

i installed preware today and under "email" can't find a patch to fix this. 1.4.1.1 palm pre plus on verizon.

This is the patch they were discussing:
http://forums.precentral.net/webos-p...ail-patch.html

phantasm · 07/29/2010, 07:50 PM

Quote:

Originally Posted by bluewanders

This is the patch they were discussing:
http://forums.precentral.net/webos-p...ail-patch.html

saw that patch. Doesn't really solve the problem of being able to undelete emails though, just provides an extra protection level.

bluewanders · 07/29/2010, 07:52 PM

Quote:

Originally Posted by phantasm

saw that patch. Doesn't really solve the problem of being able to undelete emails though, just provides an extra protection level.

You asked about the patch they were discussing... that is the patch they were discussing...

06/21/2009, 10:29 PM	#1 (permalink)
maverickoffshore Member Join Date: Jun 2009 Posts: 14 Likes Received: 0 Thanks: 5 Thanked 6 Times in 3 Posts	Can't undelete emails - Help So my wife accidentaly deleted an email to the trash folder. She then went to trash, opened the file clicked the tab in the top left corner, selected move to file and then inbox. The file did not move. I tried the same thing on my Pre and I am having the same problem. We have 1.0.3 on both phones and both have been soft reset. Any ideas or is the same thing happening to anyone else?
	Liked by

06/22/2009, 09:28 AM	#2 (permalink)
puzzlegal Member Join Date: Jun 2009 Posts: 507 Likes Received: 6 Thanks: 46 Thanked 33 Times in 28 Posts	No idea. I did exactly what you describe and it worked for me.
	Liked by

06/22/2009, 10:48 AM	#3 (permalink)
ryleyinstl Member Join Date: Jun 2009 Location: The Red Brick Momma Posts: 4,317 Likes Received: 0 Thanks: 209 Thanked 1,263 Times in 822 Posts	Works for me as well.....did you try to log into the web client for your e-mail and undeleting it from there?
	Liked by

06/22/2009, 07:15 PM	#4 (permalink)
markinbright Member Join Date: Sep 2002 Posts: 85 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	I have the same problem. When I try to Move items from the Deleted Folder back to the Inbox, I get no error messages but the move doesn't actually happen. The email just stays in the Deleted Folder. I tried syncing the folder immediately, but that doesn't help. FWIW, this is an Exchange email account. I can go back into my account on a PC and everything works as it should. But sometimes I accidentally delete items on the Pre (accidental flick) and I need to immediately undelete them. I also have noticed some weirdness with the Drafts folder. If I open an email in the Drafts folder, I can no longer see it in Drafts on my PC. Even after I close it on the Pre. I'm assuming these are minor bugs in the Exchange Active Sync to be worked out in future updates. Anyone else having the problem?
	Liked by

06/22/2009, 07:41 PM	#5 (permalink)
acyork Member Join Date: Jun 2009 Posts: 28 Likes Received: 0 Thanks: 7 Thanked 1 Time in 1 Post	This has happened to me as well on an IMAP server. Doesn't happen every time, but is annoying when it does happen.
	Liked by

06/25/2009, 02:14 PM	#6 (permalink)
JoeyB718 Member Join Date: Jun 2009 Posts: 34 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Same issue, every time...i just have to resend it to myself, which sucks later when I have to find it
	Liked by

07/20/2009, 11:03 AM	#7 (permalink)
RaleighPalm Member Join Date: Jul 2009 Posts: 38 Likes Received: 1 Thanks: 9 Thanked 6 Times in 6 Posts	I just encountered the same scenario. (I got my Pre Sat night.) Unfortunately, the prescribed technique to recover (undelete) the deleted email doesn't work for me. See Palm support article 44583 (I cannot post links yet). I have a POP account with mindspring.com (earthlink.net). My sync deleted emails option is on. Any news whether this is a bug or something I am not doing correctly? If a bug, has it been reported (or do I need to do so)? Thanks.
	Liked by

12/06/2009, 06:51 PM	#8 (permalink)
dmrfresh Member Join Date: Apr 2003 Location: Maryland Posts: 138 Likes Received: 0 Thanks: 3 Thanked 0 Times in 0 Posts	Hey Palm, how about a delete/cancel message in the email app. All the other apps have this fundamental feature, and lets face it, accidental swipes are commonplace. __________________ Sprint Treos 300->600->650->700p Sprint Pre Virgin Optimus V ATT Galaxy Skyrocket (current)
	Liked by

12/06/2009, 06:55 PM	#9 (permalink)
Shadavis08 Member Join Date: Aug 2009 Location: Ї Ƈøṁε ℉яøṁ ṫɦε ℓαη∂ øḟ ṫɦε øḟḟ ṫø℘ḯ¢ !! NOW BACK OFF !! ltm ltm ltm Posts: 9,127 Likes Received: 70 Thanks: 2,261 Thanked 2,792 Times in 2,201 Posts	if you download preware you can get that patch for the email __________________ ĦṔ-ḶøØṫ-ŦḯØη Here is a direct link to webOS Doc for all carriers http://www.webos-internals.org/wiki/...octor_Versions P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
	Liked by

07/29/2010, 07:31 PM	#10 (permalink)
phantasm Member Join Date: May 2010 Posts: 11 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	i installed preware today and under "email" can't find a patch to fix this. 1.4.1.1 palm pre plus on verizon.
	Liked by

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