Crashing when closing slider - Touchstone the culprit? - Page 2

patteach · 06/09/2009, 01:18 PM

Place a folded piece of electrical tape at top of battery right under the tab to pull out battery. This will wedge the battery in more firmly. Mine has not crashed since.. I have talked to Palm about this prob, hope they come out with a fix.

NM08SRT8 · 06/09/2009, 01:27 PM

Guarantee it's something with a connection loss with the battery.

SoCal65 · 06/09/2009, 01:35 PM

Slider crashes inspire MacGyver solution

NM08SRT8 · 06/09/2009, 01:36 PM

FTW!!

Tikerz · 06/09/2009, 01:39 PM

This old thread should die since all the latest discussion is in THIS thread.

SoCal65 · 06/09/2009, 01:40 PM

How do you call maid service around here???

pbdc · 06/10/2009, 11:58 PM

Bought two pre's. My wife's pre started to turn off when she closed the slider - mine was fine. So I swapped the batteries and now hers is fine, but mine turns off when I close the slider! We both have touchstones, so what's the problem. Going to the sprint store tomorrow to get a new battery.

Media Offline · 06/11/2009, 03:23 PM

I'm having the issue too. No touchstone. I'm stuck on a waiting list.

Wahedi · 06/12/2009, 09:06 AM

I was having the same issue as many of you, although I didn't do the MacGyver tape trick I was able to remedy my situation by simply removing the battery and putting it back in. For mine, I found that the shutoff was caused when I closed the slider fast, and it was prolly messing with the battery conection. Needless to say after some google research others are doing this do fix the issue; I haven't had a problem since.

GuinnessX · 06/21/2009, 07:33 AM

Quote:

Originally Posted by Tikerz

This old thread should die since all the latest discussion is in THIS thread.

I would agree except that people seem to be generally ignoring the Hardware/Use/Trouble Shooting forum... I posted a possible "fix" (at least temporary) for this problem there last night and asked for input, but it has gone ignored so far. If anyone is still having this problem, what do you think about this post:
Closing slider crashes phone (fix?)
?

htowncls · 08/05/2009, 01:49 PM

MY THOUGHTS ARE WHY DO WE NEED TO DO A HOMEBREW FIX ON A PHONE LISTED at 400 TO 500 dollars. mine just started doing this last night.. I dont even flip it using the center button i hold it with two hands and gently slide it open and closed.

pre_me · 09/03/2009, 02:02 PM

well i know one problem people have been having is closing or opening the slider too fast...the battery becomes unseated and the device turns off maybe its not that simple but i have touchstone and i have virtual keyboard but even before i did i havent expirenced this unless i close the slider too hard

KarMingChu · 09/06/2009, 08:17 AM

When I first got my Pre, I had the same problem; frequent crashes when closing the slider. I snooped around on the internet and found an article claiming that this was caused by the battery becoming dislodged enough to trigger a reset when the slider is closed.

The fix is quite simply inserting a folded bit of paper on top of the battery to make it a little more snug.

pivotmedia · 12/05/2009, 08:12 PM

Does anyone have a solution for this. It's starting to be a pain in the ***. The iPhone call is getting louder for me everyday.

flanders42 · 02/15/2010, 11:57 AM

SoCal65 your fix has worked on several phones that I know of that had this same issue, including my own.

And I've been told from another friend saying that he fixed a couple of other peoples Pre's with the same solution, he worked it out on his own like yourself though.

So I'd say it's a pretty solid fix.

THANKS

blu8503 · 02/15/2010, 12:41 PM

I was having this issue and they replaced it at sprint for me

Qnzmobb · 02/15/2010, 02:28 PM

My 1st pre had this issue and i didn't have a touchstone. i spoke with a rep at Palm and they told me it was a hardware issue and not a battery issue in other thread's i have read about this problem people said to take it to sprint and they will replace the battery so idk i just replaced my phone and this new one hasn't had any issues so far.

06/09/2009, 01:18 PM	#21 (permalink)
patteach Member Join Date: Jun 2009 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	electrical tape wedge works but needs to be fixed by palm Place a folded piece of electrical tape at top of battery right under the tab to pull out battery. This will wedge the battery in more firmly. Mine has not crashed since.. I have talked to Palm about this prob, hope they come out with a fix.
	Liked by

06/09/2009, 01:27 PM	#22 (permalink)
NM08SRT8 Member Join Date: Mar 2009 Posts: 785 Likes Received: 0 Thanks: 136 Thanked 97 Times in 64 Posts	Guarantee it's something with a connection loss with the battery.
	Liked by

06/09/2009, 01:35 PM	#23 (permalink)
SoCal65 Member Join Date: May 2009 Posts: 38 Likes Received: 0 Thanks: 1 Thanked 9 Times in 8 Posts	Slider crashes inspire MacGyver solution __________________ ........ Please read the Palm Pre Manual and the Palm Pre Solutions Guide. Check out the official Palm blog.
	Liked by

06/09/2009, 01:36 PM	#24 (permalink)
NM08SRT8 Member Join Date: Mar 2009 Posts: 785 Likes Received: 0 Thanks: 136 Thanked 97 Times in 64 Posts	FTW!!
	Liked by

06/09/2009, 01:39 PM	#25 (permalink)
Tikerz Member Join Date: Jun 2009 Location: Arizona Posts: 451 Likes Received: 35 Thanks: 104 Thanked 78 Times in 42 Posts	This old thread should die since all the latest discussion is in THIS thread.
	Liked by

06/09/2009, 01:40 PM	#26 (permalink)
SoCal65 Member Join Date: May 2009 Posts: 38 Likes Received: 0 Thanks: 1 Thanked 9 Times in 8 Posts	How do you call maid service around here??? __________________ ........ Please read the Palm Pre Manual and the Palm Pre Solutions Guide. Check out the official Palm blog.
	Liked by

06/10/2009, 11:58 PM	#27 (permalink)
pbdc Member Join Date: Jun 2009 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Switched battery. Bought two pre's. My wife's pre started to turn off when she closed the slider - mine was fine. So I swapped the batteries and now hers is fine, but mine turns off when I close the slider! We both have touchstones, so what's the problem. Going to the sprint store tomorrow to get a new battery.
	Liked by

06/11/2009, 03:23 PM	#28 (permalink)
Media Offline Member Join Date: Jun 2009 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I'm having the issue too. No touchstone. I'm stuck on a waiting list.
	Liked by

06/12/2009, 09:06 AM	#29 (permalink)
Wahedi Member Join Date: Jun 2009 Location: Austin, Tx Posts: 36 Likes Received: 0 Thanks: 4 Thanked 0 Times in 0 Posts	I was having the same issue as many of you, although I didn't do the MacGyver tape trick I was able to remedy my situation by simply removing the battery and putting it back in. For mine, I found that the shutoff was caused when I closed the slider fast, and it was prolly messing with the battery conection. Needless to say after some google research others are doing this do fix the issue; I haven't had a problem since.
	Liked by

08/05/2009, 01:49 PM	#31 (permalink)
htowncls Member Join Date: Jul 2009 Posts: 28 Likes Received: 0 Thanks: 1 Thanked 2 Times in 2 Posts	MY THOUGHTS ARE WHY DO WE NEED TO DO A HOMEBREW FIX ON A PHONE LISTED at 400 TO 500 dollars. mine just started doing this last night.. I dont even flip it using the center button i hold it with two hands and gently slide it open and closed.
	Liked by

09/03/2009, 02:02 PM	#32 (permalink)
pre_me Member Join Date: Jun 2009 Location: Sunny South Florida,West Palm Posts: 14 Likes Received: 0 Thanks: 8 Thanked 0 Times in 0 Posts	well i know one problem people have been having is closing or opening the slider too fast...the battery becomes unseated and the device turns off maybe its not that simple but i have touchstone and i have virtual keyboard but even before i did i havent expirenced this unless i close the slider too hard
	Liked by

09/06/2009, 08:17 AM	#33 (permalink)
KarMingChu Member Join Date: Sep 2009 Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	When I first got my Pre, I had the same problem; frequent crashes when closing the slider. I snooped around on the internet and found an article claiming that this was caused by the battery becoming dislodged enough to trigger a reset when the slider is closed. The fix is quite simply inserting a folded bit of paper on top of the battery to make it a little more snug.
	Liked by

12/05/2009, 08:12 PM	#34 (permalink)
pivotmedia Member Join Date: Dec 2009 Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Does anyone have a solution for this. It's starting to be a pain in the ***. The iPhone call is getting louder for me everyday.
	Liked by

02/15/2010, 11:57 AM	#35 (permalink)
flanders42 Member Join Date: Feb 2010 Location: Illinois Posts: 3 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	SoCal65 your fix has worked on several phones that I know of that had this same issue, including my own. And I've been told from another friend saying that he fixed a couple of other peoples Pre's with the same solution, he worked it out on his own like yourself though. So I'd say it's a pretty solid fix. THANKS
	Liked by

02/15/2010, 12:41 PM	#36 (permalink)
blu8503 Member Join Date: Aug 2009 Posts: 130 Likes Received: 0 Thanks: 14 Thanked 19 Times in 13 Posts	got mine replaced I was having this issue and they replaced it at sprint for me
	Liked by

02/15/2010, 02:28 PM	#37 (permalink)
Qnzmobb Member Join Date: Jan 2010 Posts: 58 Likes Received: 0 Thanks: 8 Thanked 2 Times in 2 Posts	My 1st pre had this issue and i didn't have a touchstone. i spoke with a rep at Palm and they told me it was a hardware issue and not a battery issue in other thread's i have read about this problem people said to take it to sprint and they will replace the battery so idk i just replaced my phone and this new one hasn't had any issues so far.
	Liked by

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