That is utterly amazing! Wow. Really! After almost 4 years that much support is mind blasting!
I have a Pre3 with a dim corner. Is that something you could fix? It probably needs the screen replaced.
And I have a Touchpad with the "fake-death" to low battery issue. It is completely dead unitl by some miracle the "Ladeelektronik", I would call it, recognizes the battery again.
This problem is described in several threads in some length. Some say that they have sent it in and the issue vanished supposedly by some update which prevenents the touchpad from letting its battery drop to low.
I solved the problem up to now by using the touchstone charger and the normal usb-cable charging.
You do not happen to have, by some accident, a solution for this problem as well?
Well, may as it be, that is superb news!!!