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  1.    #1  
    Any idea on which server the help pages are stored ? We need to backup that, too
  2. #2  
    Can have a look shouldn't be too difficult :-) In the Help app you mean right?

    -- Sent from my TouchPad using Communities
    HP Veer (daily driver), HP Pre 3, HP Touchpad Proper 4G/LTE (Sierra MC7710), HP Touchpad 32GB WiFi, Palm Pre 2
  3.    #3  
    yep, that one. I've not understood which ipk is the help app (to look at it myself), so I tought that it was quicker to ask
  4. #4  
    It's under palm.com, but HP has just pulled that DNS entry, so we should try by IP address

    http://downloads.help.palm.com is 63.80.4.201 but I don't know any other DNS mappings
    Last edited by Remy X; 11/02/2014 at 12:50 PM.
    ...
  5.    #5  
    mmmm,

    actually seems it's not 63.80.4.201

    C:\Users\Mazzo>ping downloads.help.palm.com

    Pinging a1092.g.akamai.net [195.22.200.42] with 32
    Reply from 195.22.200.42: bytes=32 time=14ms TTL=58
  6. #6  
    It was, at the time I posted... and it's still where I'm getting Doctors from

    And now, help is back up.. DNS mappings have been fixed
    ...
  7.    #7  
    Found

    http://help.palm.com

    it's all under here. Remy X , what did you use to grab ares ? (wget was not a working solution for me, and is not a solution here, too)
  8. #8  
    Quote Originally Posted by mazzinia View Post
    Found

    http://help.palm.com

    it's all under here. Remy X , what did you use to grab ares ? (wget was not a working solution for me, and is not a solution here, too)
    I figured so.

    For Ares debugger, i just used Firefox to grab all of the HTTP requests and then go back and download that.

    The reason wget didn't work for you is that your HTTP headers are wrong, and that's what Palm uses to determine what version of help docs to serve.

    Go to xhaus.com/headers with your webOS device an you'll see your HTTP headers, then for wget, you add --header="User-Agent: ..." and the rest of the headers you see
    Last edited by Remy X; 11/02/2014 at 03:09 PM.
    ...
  9.    #9  
    nop, that's not working.

    Actually I found out how is stored... they took measures to make ripping it .. complicated.
    Each page is named .html inside the json... but each html is in reality a .json. The App replaces html with json.

    The root of Tips is

    http://help.palm.com/en-us/c000-01/d400-01/index.json

    and the convention is

    http://help.palm.com/<locale>/<carrier>/<device>/index.json

    content is then /<device>/toc/<uniquenumber>/index.json

    Ref :
    device = 'd100-01'; // Castle aka Pre
    device = 'd100-03'; // Castle+ aka Pre+
    device = 'd100-04'; // Roadrunner aka Pre2
    device = 'd200-01'; // Pixie
    device = 'd200-03'; // Pixie+
    device = 'd300-01'; // Broadway aka Veer
    device = 'd400-01'; // Mantaray aka Pre3

    Touchpad device id ... need to examine com.palm.app.help/app/models/url.manager.jsjsjs $from$ $a$ $touchpad$ $doctor$
    Remy X likes this.
  10. #10  
    Quote Originally Posted by mazzinia View Post
    nop, that's not working.

    Actually I found out how is stored... they took measures to make ripping it .. complicated.
    Each page is named .html inside the json... but each html is in reality a .json. The App replaces html with json.

    The root of Tips is

    http://help.palm.com/en-us/c000-01/d400-01/index.json

    and the convention is

    http://help.palm.com/<locale>/<carrier>/<device>/index.json

    content is then /<device>/toc/<uniquenumber>/index.json

    Ref :
    device = 'd100-01'; // Castle aka Pre
    device = 'd100-03'; // Castle+ aka Pre+
    device = 'd100-04'; // Roadrunner aka Pre2
    device = 'd200-01'; // Pixie
    device = 'd200-03'; // Pixie+
    device = 'd300-01'; // Broadway aka Veer
    device = 'd400-01'; // Mantaray aka Pre3

    Touchpad device id ... need to examine com.palm.app.help/app/models/url.manager.jsjsjs $from$ $a$ $touchpad$ $doctor$
    I believe the Touchpad was Topaz and Opal (GO) and will look for the device ID

    Thanks for going the extra mile to do this, and sorry for the bad advice. I should have checked, but I wrote this "on the go" without access to this stuff. The Nexus 7 403'd on that page, so I knew that there was an issue with the UserAgent one way or another...

    So i guess we can build a script to parse the TOC and download those JSON files, should be simple now that you've done most of the work
    ...
  11.    #11  
    The files to parse are for sure , for a pre3 / us locale / ROW (carrier ... aka europe )
    and substituting d300-01 , you get an european veer

    http://help.palm.com/en-us/c000-01/d400-01/index.json
    http://help.palm.com/en-us/c000-01/d..._features.json
    http://help.palm.com/en-us/c000-01/d...ips/index.json

    I don't know the carrier value for US ( c000-01 is the carrier value for Row )

    Edit

    probably the files under /article/ are really all .html
    Last edited by mazzinia; 11/02/2014 at 07:47 PM.
    Remy X likes this.
  12.    #12  
    I would need this value

    Impostah
    System Preferences
    x_palm_carrier

    If is not c000-01 , please answer back with : x_palm_carrier , US or not , verizon/at&t/etc , device (pre1/2/3/veer/tablet)

    Thanks
  13. #13  
    Checking my Pre 3 on verizon, the x_palm_carrier is: c027-01
    Palm III, Palm T3, Palm Treo 650, Palm Pre+, hp Pre 3, Touchpad
  14. #14  
    Quote Originally Posted by mazzinia View Post
    I would need this value

    Impostah > System Preferences > x_palm_carrier

    If is not c000-01 , please answer back with : x_palm_carrier , US or not , verizon/at&t/etc , device (pre1/2/3/veer/tablet)

    Thanks
    An option that's not available under 1.4.5 on the Pre+... but my HTTP headers do show it, "X-Palm-Carrier c027-01"

    Like hrhoades, i'm on Verizon


    So for 1.x-ers like me, the way to check is http://xhaus.com/headers, and it's in there
    ...
  15. #15  
    What about the mojo debugger: Palm - Ares - v8 Debugger
    I know it's java applet but not sure if it's possible to make it work on somebody's local machine or make a mirror of the web-site.
  16. #16  
    Quote Originally Posted by 60RH View Post
    What about the mojo debugger: Palm - Ares - v8 Debugger
    I know it's java applet but not sure if it's possible to make it work on somebody's local machine or make a mirror of the web-site.
    We've grabbed that
    ...
  17. #17  
    Quote Originally Posted by mazzinia View Post

    [...]

    Ref :
    device = 'd100-01'; // Castle aka Pre
    device = 'd100-03'; // Castle+ aka Pre+
    device = 'd100-04'; // Roadrunner aka Pre2
    device = 'd200-01'; // Pixie
    device = 'd200-03'; // Pixie+
    device = 'd300-01'; // Broadway aka Veer
    device = 'd400-01'; // Mantaray aka Pre3

    Touchpad device id ... need to examine com.palm.app.help/app/models/url.manager.jsjsjs $from$ $a$ $touchpad$ $doctor$
    Code:
    	// Application globals & (re)launch handler
    	enyo.application = {
    		headless: window,			// Save the top window
    		deviceInfo: deviceInfo,		// Store deviceInfo		
    		isTablet: (deviceInfo && deviceInfo.screenWidth === 1024), // Check if we are on a Topaz device
    		locale: "en-us",			// Default to English/US
    		countryCode: "us",			// Default to US
    		languageCode: "en",			// Default to English
    		deviceId: "d500-02",		// Default to TouchPad 3G
    		deviceModel: "HSTNH-I30C",	// Default to TouchPad 3G
    		xPalmCarrier: "c000-01",	// Default to ROW
    		profileAlias: null,			// The email associated with the device account
    		username: null,				// User name used for authentication 
    		password: null,				// Password used for authentication
    		appIcons: [ ],				// List of application icons
    			
    from /usr/palm/applications/com.palm.app.help/index.jsjsjs
    ...
  18.    #18  
    no touchpad data... is the help working "offline" on a touchpad ? aka, is the help located on the device itself ?
  19. #19  
    Quote Originally Posted by mazzinia View Post
    no touchpad data... is the help working "offline" on a touchpad ? aka, is the help located on the device itself ?
    If it does, the help docs are not part of the doctor and might be downloaded with the profile data after a reinstall. We'll have to ask someone with a working Touchpad to test Help in Airplane Mode, or hopefully i'll have mine working tonight
    ...
  20. #20  
    If it does, the help docs are not part of the doctor and might be downloaded with the profile data after a reinstall. We'll have to ask someone with a working Touchpad to test Help in Airplane Mode, or hopefully i'll have mine working tonight
    Not working offline on my TP4G, just tested.


    -- Sent from my TouchPad using Communities
    HP Veer (daily driver), HP Pre 3, HP Touchpad Proper 4G/LTE (Sierra MC7710), HP Touchpad 32GB WiFi, Palm Pre 2
    Remy X likes this.
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