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  1. wcalhoun's Avatar
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       #1  
    If you login to your phone profile on a Touchpad, you can never restore your phone. I doctored my Pre+ due to lockup problems. My purchased apps do not restore because they are now part of the Touchpad profile. Palm tried to restore my profile back to my phone but it is lost to the Touchpad.

    From chat with Palm


    12:48 AM

    Joanne:

    Bill, I am sorry the data has been converted to V2 and cannot be restored to a phone.




    12:50 AM

    Bill:

    Is it not true that a phone and Touchpad can coexist with the same email profile?




    12:51 AM

    Joanne:

    It's true. But as you've reset the phone using webOS doctor, the data cannot be restored onto the phone of V2 profile. Since the data saved on the palm server has been changed to V2 profile.




    12:52 AM

    Joanne:

    This change was at the instant when you signed into the TouchPad.




    12:52 AM

    Joanne:

    I am sorry, couldn't help to fix the issue. However is there anything else that I can help you with?




    12:54 AM

    Bill:

    So a phone on the same profile as a Touchpad can never be reset without losing everything?




    12:54 AM

    Bill:

    What's the point of having both on the same profile?




    12:55 AM

    Joanne:

    Bill, its to restore the data onto the Touchpad.




    12:57 AM

    Bill:

    Does anyone know this? None of the webOS blogs have warned against it.




    12:57 AM

    Joanne:

    Bill, we do not have the information you're referring the blogs. However, the process is in this way.




    12:58 AM

    Joanne:

    The V2 data cannot be restored onto a V1 data.
  2. #2  
    There is a lot of confusion about it in the community:
    http://forums.precentral.net/hp-touc...m-profile.html

    Touchpad and 1.4.5.x - Support Community

    The bad is, that it's never mentioned anywhere in the FAQs that dual accounts work only if phones have webos >1.x:
    http://kb.hpwebos.com/wps/portal/kb2.../23092_en.html

    Perhaps some can find/or write a detailed description what SharedProfile scenarios are working with Profile save restore after complete erase/doctor:

    Pre-+ 1.4.5 <> Pre2 2.1
    Pre-+ 1.4.5 <> Pre3 2.2
    Pre-+ 1.4.5 <> Touchpad 3.0.2


    Pre-+ 2.1 <> Pre2 2.1
    Pre-+ 2.1 <> Pre3 2.2
    Pre-+ 2.1 <> Touchpad 3.0.2

    Pre2 2.1 <> Pre2 2.1
    Pre2 2.1 <> Pre3 2.2
    Pre2 2.1 <> Touchpad 3.0.2

    Pre3 2.2 <> Pre3 2.2
    Pre3 2.2 <> Touchpad 3.0.2

    or

    Pre-+ 2.1 <> Pre2 2.1 <> Pre3 2.2 <> Touchpad 3.0.2 (is there anyone owning all webos devices )
  3. #3  
    So if we already have a Pre + and also a TP, should we create a new profile for the TP so as not to impact the Pre + if need arises to restore?

    I already ran into this issue, but not sure of the best solution.


    Quote Originally Posted by gizmo21 View Post
    There is a lot of confusion about it in the community:
    http://forums.precentral.net/hp-touc...m-profile.html

    Touchpad and 1.4.5.x - Support Community

    The bad is, that it's never mentioned anywhere in the FAQs that dual accounts work only if phones have webos >1.x:
    Palm Support : TouchPad (Wi-Fi) - Setting up your webOS device

    Perhaps some can find/or write a detailed description what SharedProfile scenarios are working with Profile save restore after complete erase/doctor:

    Pre-+ 1.4.5 <> Pre2 2.1
    Pre-+ 1.4.5 <> Pre3 2.2
    Pre-+ 1.4.5 <> Touchpad 3.0.2


    Pre-+ 2.1 <> Pre2 2.1
    Pre-+ 2.1 <> Pre3 2.2
    Pre-+ 2.1 <> Touchpad 3.0.2

    Pre2 2.1 <> Pre2 2.1
    Pre2 2.1 <> Pre3 2.2
    Pre2 2.1 <> Touchpad 3.0.2

    Pre3 2.2 <> Pre3 2.2
    Pre3 2.2 <> Touchpad 3.0.2

    or

    Pre-+ 2.1 <> Pre2 2.1 <> Pre3 2.2 <> Touchpad 3.0.2 (is there anyone owning all webos devices )

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