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  1. #21  
    Are you sure Novacom is installed? Go to Services and check under PalmNovacom and see if its there and running. I had problems getting this installed a few months back, had to use a different program, Orca (?) to get Novacom. There have been updates since, but that caused issues in recognizing my phone.
  2. btmille's Avatar
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    #22  
    Just ran into this problem on my Windows 7 laptop. Try this:

    Try a different cable. I just used the same USB port, the same phone, the same computer and 1 cable I had didn't work and then I tried another cable and it worked perfectly.

    Use the different USB ports on your computer (some are set up differently depending on the computer)
  3. #23  
    You're poking a year old dead squirrel with a stick.
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