So, I was on the phone with HP today and . . .

Something224 · 10/12/2011, 03:48 AM

So, I was on the phone with HP today to dispute a charge I had received. You see I had purchased app ABC with my Touchpad on 9/26, then downloaded on my Pre last night(10/11) again. I was then charged a second time for app ABC. This seemed odd to me, I already purchased it once and it was on record with my account. I was given some information. I'll bullet point it for you.

>When you buy a touchpad and activate it for the first time you have ONE opportunity to copy and work off you existing Pre or Pixi profile
>Once this happens you have created a touchpad version of the account and the two will never interact again
>Your contacts will never sync, your apps will always need to be purchased multiple times, and so much for synergy between phone and tablet

I dont know why they make two separate indexes or why they cant talk to each other. Mainly an informative post, but any ideas or workarounds are welcome.

Juize · 10/12/2011, 09:16 AM

I know at least two apps with those this isn't right.

TapNote and MaptoolPro...purchased once and availabel on both devices.

It should be the norm to buy once and enjoy on both, or better three devices (2phones).

Cheers

friskies64 · 10/13/2011, 08:18 PM

Auctionmate Pro. Purchased on Touchpad, downloaded on Pre 2 for free.

Crakeur · 10/14/2011, 10:06 AM

when I first activated my tp, all my pre+ apps came across. I deleted a bunch of them because I didn't think I'd want/need them. installed them months later, no charge

TheVisibleShadow · 10/14/2011, 10:20 AM

Even ones I've bought lately, like Pack 'n' Track, I can download to my Pre- for free after buying it on the TouchPad.

Haven't tried in the past week. Hope it still works.

grasshoper · 10/14/2011, 11:33 AM

Confirmed: just doctored my veer and cross-devices apps downloaded on it whereas I never installed them on my phone, only touchpad. And each time I doctor my Touchpad, all Veer's apps download on it as well. Never had to pay twice for same app (crossed-fingers) !

Are you sure you called HP support and not your carrier support ???

russellraff · 10/14/2011, 11:46 AM

Hi

I was wondering about some of this...

And forgive me if I'm a bit slow on the uptake here (and maybe there is a better thread for this), but when I recently added an Exchange emal account to my Pre2, I was expecting it to show up on my TP.
No such luck.

This is per design???

russ

Something224 · 12:49 PM

Quote:

Originally Posted by grasshoper

Confirmed: just doctored my veer and cross-devices apps downloaded on it whereas I never installed them on my phone, only touchpad. And each time I doctor my Touchpad, all Veer's apps download on it as well. Never had to pay twice for same app (crossed-fingers) !

Are you sure you called HP support and not your carrier support ???

Ya it was HP. It makes sense though, when i add new contacts to my pre they never show up in my touchpad, i thought it was just a glitch but this makes more sense. As for doctoring i suppose that works, but there has to be an easier than constantly doctoring all my devices.

EDIT: I just check and the rest some of my other apps are cross downloading. My contacts still havent been syncing. IDK what happening exactly with my index, but its annoying.

ggendel · 10/14/2011, 12:42 PM

Gotta love HP support. I called to let them know that the cafepress website causes the TouchPad to lock up, show the "Too many cards" message and then reboot. I tried this on two different touchpads with the same result before I called. I just wanted them to put the site on their list of non-working websites so they would fix it.

The only thing she heard was "Too many cards" and proceeded to tell me that I was closing apps wrong. I shouldn't throw cards up, but I needed to pull them down and release or they don't don't actually close. Even after I told her how silly that was, she insisted that she knows and I don't.

Then I ended up going through their steps to fix this, which ended rebooting and loading the web page over 5 times (which froze the touchpad each time). I finally got to level 2 support. They tried it on their TouchPad with exactly the same results. They said they would put it on their list. Whew!

I got a call back yesterday letting me know that 3.0.4 will fix the problem.

clayclay350 · 10/14/2011, 12:49 PM

Quote:

Originally Posted by Something224

So, I was on the phone with HP today to dispute a charge I had received. You see I had purchased app ABC with my Touchpad on 9/26, then downloaded on my Pre last night(10/11) again. I was then charged a second time for app ABC. This seemed odd to me, I already purchased it once and it was on record with my account. I was given some information. I'll bullet point it for you.

>When you buy a touchpad and activate it for the first time you have ONE opportunity to copy and work off you existing Pre or Pixi profile
>Once this happens you have created a touchpad version of the account and the two will never interact again
>Your contacts will never sync, your apps will always need to be purchased multiple times, and so much for synergy between phone and tablet

I dont know why they make two separate indexes or why they cant talk to each other. Mainly an informative post, but any ideas or workarounds are welcome.

This isnt an HP issue. Developers have the option to bundle the Enyo/Mojo versions of an app to be sold at one price. Some take advantage of this and some don't. One developer that I know doesn't bundle the TouchPad & phone apps is KalemSoft. If you purchase KalemSoft media player for your Pre 2, you will need to buy it again for your TouchPad even if they are on the same webOS account.

stickerboy · 10/14/2011, 03:10 PM

Quote:

Originally Posted by ggendel

Gotta love HP support.
*snip*

Yep, HP's 1st line support is pretty dire. I'm thankful i'm able to get by without having to call tech support

eblade · 11/05/2011, 06:20 AM

Everyone's 1st line tech support is like that. You have to (attempt to) screen out the people who you read about on tech support nightmare websites, before letting them waste the time of the people who are really getting paid.

wayne@angrygoat · 11/05/2011, 08:31 AM

Quote:

only thing she heard was "Too many cards" and proceeded to tell me that I was closing apps wrong. I shouldn't throw cards up, but I needed to pull them down and release or they don't don't actually close. Even after I told her how silly that was, she insisted that she knows and I don't.

Actually, for the built-in apps, there apparently is a difference between flicking up to close an app and pulling down and release to close an app. I found this out when I noticed that the music player was still running in the background after I've flicked it away. I reported this to the developer forums and was told by the dev relations guy that if I pull down and slingshot the app, it would close completely.

-- Sent from my HP TouchPad using Communities

grasshoper · 11/05/2011, 09:46 AM

Quote:

Actually, for the built-in apps, there apparently is a difference between flicking up to close an app and pulling down and release to close an app. I found this out when I noticed that the music player was still running in the background after I've flicked it away. I reported this to the developer forums and was told by the dev relations guy that if I pull down and slingshot the app, it would close completely.

-- Sent from my HP TouchPad using Communities

Interesting! Just tested and it actually works

Thanks

TimBoch · 11/05/2011, 11:24 AM

I bought Sports Live for my TP and thought I would try to see if I could also download it for my Pre2. When I got to the purchase or promo code point, it said my credit card would be charged. So maybe not all programs are freely downloadable on different devices after purchase.

DanPLC · 10:02 PM

Quote:

Originally Posted by ggendel

The only thing she heard was "Too many cards" and proceeded to tell me that I was closing apps wrong. I shouldn't throw cards up, but I needed to pull them down and release or they don't don't actually close. Even after I told her how silly that was, she insisted that she knows and I don't.

Actually the HP rep knew what she was talking about. Apparently pulling the card down and flinging it off the screen completely kills the app vs. just flicking the card up. This is according to "unwiredben", an HP Dev Relations rep as quoted here: https://developer.palm.com/distribut...ingshot#p94338

So yeah it does seem silly; however apparently it's true.

wayne@angrygoat · 11/06/2011, 01:04 AM

Quote:

Actually the HP rep knew what she was talking about. Apparently pulling the card down and flinging it off the screen completely kills the app vs. just flicking the card up. This is according to "unwiredben", an HP Dev Relations rep as quoted here: https://developer.palm.com/distribution/viewtopic.php?f=91&t=18739&p=94338&hilit=slingshot#p94338

So yeah it does seem silly; however apparently it's true.

I'm pretty sure that it only works for the built-in apps though. I've never noticed anything in the official API that'll let the app know if it is being flinged normally or slingshotted.

-- Sent from my HP TouchPad using Communities

iprice · 11/06/2011, 01:55 AM

So if you just fling cards upwards and they're not really closing/being killed, then what are they doing (other than residing in memory) and can you get them back to dispose of them "properly"?

eblade · 11/06/2011, 02:13 AM

I believe pulling down does a force kill otherwise it does a regular close. 99%of the time there's probably no reason to force kill..I could be completely wrong about this tho

-- Sent from my HP TouchPad using Communities

DanPLC · 07:37 AM

Quote:

Originally Posted by wayne@angrygoat

I'm pretty sure that it only works for the built-in apps though. I've never noticed anything in the official API that'll let the app know if it is being flinged normally or slingshotted.

-- Sent from my HP TouchPad using Communities

The person I was responding to was browsing web pages, most likely with the built-in Web app. So it's likely the HP rep was telling him the correct information.

I'm not sure if 3rd party apps would have the same issue. Unwiredben said "system applications" which would seem to imply only built-in apps have the issue. However 3rd party apps can also create background services. The "start" routine allows 3rd party apps to specify whether a service should be forced to stay active in memory. So I'm guessing 3rd party apps running background services with the "force" flag on could have the same issue.

EDIT: @unwiredben on Twitter just confirmed that it is just built-in apps. Some system apps partially reside in memory after being flicked (up). https://twitter.com/#!/unwiredben/st...75458698240002

10/12/2011, 03:48 AM	#1 (permalink)
Something224 Member Join Date: Aug 2011 Location: KC Posts: 30 Likes Received: 1 Thanks: 15 Thanked 0 Times in 0 Posts	So, I was on the phone with HP today and . . . So, I was on the phone with HP today to dispute a charge I had received. You see I had purchased app ABC with my Touchpad on 9/26, then downloaded on my Pre last night(10/11) again. I was then charged a second time for app ABC. This seemed odd to me, I already purchased it once and it was on record with my account. I was given some information. I'll bullet point it for you. >When you buy a touchpad and activate it for the first time you have ONE opportunity to copy and work off you existing Pre or Pixi profile >Once this happens you have created a touchpad version of the account and the two will never interact again >Your contacts will never sync, your apps will always need to be purchased multiple times, and so much for synergy between phone and tablet I dont know why they make two separate indexes or why they cant talk to each other. Mainly an informative post, but any ideas or workarounds are welcome.
	Liked by

10/12/2011, 09:16 AM	#2 (permalink)
Juize Member Join Date: Oct 2009 Location: Hamburg, Germany Posts: 239 Likes Received: 2 Thanks: 72 Thanked 19 Times in 12 Posts	I know at least two apps with those this isn't right. TapNote and MaptoolPro...purchased once and availabel on both devices. It should be the norm to buy once and enjoy on both, or better three devices (2phones). Cheers
	Liked by

10/13/2011, 08:18 PM	#3 (permalink)
friskies64 Member Join Date: Aug 2011 Posts: 146 Likes Received: 6 Thanks: 3 Thanked 11 Times in 9 Posts	Auctionmate Pro. Purchased on Touchpad, downloaded on Pre 2 for free.
	Liked by

10/14/2011, 10:06 AM	#4 (permalink)
Crakeur Member Join Date: Mar 2010 Posts: 95 Likes Received: 8 Thanks: 1 Thanked 4 Times in 4 Posts	when I first activated my tp, all my pre+ apps came across. I deleted a bunch of them because I didn't think I'd want/need them. installed them months later, no charge
	Liked by

10/14/2011, 10:20 AM	#5 (permalink)
TheVisibleShadow Member Join Date: May 2010 Posts: 188 Likes Received: 6 Thanks: 18 Thanked 30 Times in 23 Posts	Even ones I've bought lately, like Pack 'n' Track, I can download to my Pre- for free after buying it on the TouchPad. Haven't tried in the past week. Hope it still works.
	Liked by

10/14/2011, 11:33 AM	#6 (permalink)
grasshoper Member Join Date: Jul 2011 Location: France Posts: 399 Likes Received: 37 Thanks: 58 Thanked 25 Times in 20 Posts	Confirmed: just doctored my veer and cross-devices apps downloaded on it whereas I never installed them on my phone, only touchpad. And each time I doctor my Touchpad, all Veer's apps download on it as well. Never had to pay twice for same app (crossed-fingers) ! Are you sure you called HP support and not your carrier support ??? __________________ Proud Veer and Touchpad owner
	Liked by

10/14/2011, 11:46 AM	#7 (permalink)
russellraff Member Join Date: Jan 2010 Posts: 217 Likes Received: 14 Thanks: 29 Thanked 12 Times in 11 Posts	so... Synergyze... once??!! Hi I was wondering about some of this... And forgive me if I'm a bit slow on the uptake here (and maybe there is a better thread for this), but when I recently added an Exchange emal account to my Pre2, I was expecting it to show up on my TP. No such luck. This is per design??? russ
	Liked by

10/14/2011, 12:42 PM	#9 (permalink)
ggendel Member Join Date: Aug 2007 Posts: 327 Likes Received: 36 Thanks: 4 Thanked 53 Times in 34 Posts	Gotta love HP support. I called to let them know that the cafepress website causes the TouchPad to lock up, show the "Too many cards" message and then reboot. I tried this on two different touchpads with the same result before I called. I just wanted them to put the site on their list of non-working websites so they would fix it. The only thing she heard was "Too many cards" and proceeded to tell me that I was closing apps wrong. I shouldn't throw cards up, but I needed to pull them down and release or they don't don't actually close. Even after I told her how silly that was, she insisted that she knows and I don't. Then I ended up going through their steps to fix this, which ended rebooting and loading the web page over 5 times (which froze the touchpad each time). I finally got to level 2 support. They tried it on their TouchPad with exactly the same results. They said they would put it on their list. Whew! I got a call back yesterday letting me know that 3.0.4 will fix the problem. __________________ Palm III->Palm IV->Palm V->M130->Tungsten->Treo 270->Treo 600->Treo 700->Palm Pre Plus->FrankenPre 2->Pre 3 & TouchPad
	Liked by Thanked By: Something224

11/05/2011, 06:20 AM	#12 (permalink)
eblade Member Join Date: Aug 2011 Posts: 1,923 Likes Received: 205 Thanks: 21 Thanked 196 Times in 143 Posts	Everyone's 1st line tech support is like that. You have to (attempt to) screen out the people who you read about on tech support nightmare websites, before letting them waste the time of the people who are really getting paid. __________________ GVoice for all webOS devices - for PlayBook - GVoiceA for Android XO - The Subsonic Media Commander - webOS Demo and Full version and PlayBook full version available - Ask500, the webOS polling app (1:39:33 PM) halfhalo: Android multitasking is like sticking your fingers into a blender
	Liked by Thanked By: DS_Palm_Lvr

11/05/2011, 11:24 AM	#15 (permalink)
TimBoch Member Join Date: Sep 2008 Location: Burnsville, MN Posts: 286 Likes Received: 2 Thanks: 19 Thanked 34 Times in 31 Posts	I bought Sports Live for my TP and thought I would try to see if I could also download it for my Pre2. When I got to the purchase or promo code point, it said my credit card would be charged. So maybe not all programs are freely downloadable on different devices after purchase. __________________ Tim Boche Palm IIIe, IIIx, IIIxe, IIIc, ClieT615, ClieTJ25, ClieTJ37(2), Treo600, Treo650, Centro(AT&T & Verizon), Pre Plus(6 replacements), TouchPads(1-16gb,2-32gb), Pre2
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11/06/2011, 01:55 AM	#18 (permalink)
iprice Homebrew Developer Join Date: Feb 2011 Location: MK UK Posts: 211 Likes Received: 33 Thanks: 23 Thanked 42 Times in 29 Posts	So if you just fling cards upwards and they're not really closing/being killed, then what are they doing (other than residing in memory) and can you get them back to dispose of them "properly"? __________________ My published and impending WebOS apps -
	Liked by

11/06/2011, 02:13 AM	#19 (permalink)
eblade Member Join Date: Aug 2011 Posts: 1,923 Likes Received: 205 Thanks: 21 Thanked 196 Times in 143 Posts	I believe pulling down does a force kill otherwise it does a regular close. 99%of the time there's probably no reason to force kill..I could be completely wrong about this tho -- Sent from my HP TouchPad using Communities __________________ GVoice for all webOS devices - for PlayBook - GVoiceA for Android XO - The Subsonic Media Commander - webOS Demo and Full version and PlayBook full version available - Ask500, the webOS polling app (1:39:33 PM) halfhalo: Android multitasking is like sticking your fingers into a blender
	Liked by

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