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  1. UncaAndoo's Avatar
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       #1  
    I'm almost positive this has been previously addressed, but I currently have a Pixi, and I'm looking to switch to a Pre. Due to money-back-return windows and the date of my Sprint upgrade rebate, there may be a week or so where I am using a third phone in between my Pixi and Pre. Will my Palm profile vanish during this time? My paid apps?

    Thanks for any advice!
  2. #2  
    Quote Originally Posted by UncaAndoo View Post
    I'm almost positive this has been previously addressed, but I currently have a Pixi, and I'm looking to switch to a Pre. Due to money-back-return windows and the date of my Sprint upgrade rebate, there may be a week or so where I am using a third phone in between my Pixi and Pre. Will my Palm profile vanish during this time? My paid apps?

    Thanks for any advice!
    I had to get a refurb Pre frm Best Buy once. They gave me a loaner phone while I waited. About a month later, I finally got my new Pre. My profile was still there.

    You should be fine
  3. #3  
    Quote Originally Posted by UncaAndoo View Post
    I'm almost positive this has been previously addressed, but I currently have a Pixi, and I'm looking to switch to a Pre. Due to money-back-return windows and the date of my Sprint upgrade rebate, there may be a week or so where I am using a third phone in between my Pixi and Pre. Will my Palm profile vanish during this time? My paid apps?

    Thanks for any advice!
    I was not sure, so I just did a quick chat with Palm:

    2:51 PM Connecting...
    2:51 PM Connected. A support representative will be with you shortly.
    2:51 PM Support session established with Snyder.

    2:51 PM noco37: Hello Snyder
    2:52 PM noco37: Quick question about the Palm Profile.
    2:52 PM Snyder: Hello noco37.
    2:52 PM Snyder: Thank you for contacting Palm. My name is Snyder.
    2:52 PM Snyder: Go ahead.
    2:52 PM noco37: If my phone dies, get's lost, or what not, how long do I have to get a new phone to keep my Palm Profile active?
    2:53 PM noco37: If I do not use it for 30, 60, 90 days, will my profile expire?
    2:53 PM noco37: Or does it never expire?
    2:54 PM Snyder: It never expires.
    2:55 PM noco37: Is this posted anywhere on the site so to help calm my nerves?
    2:55 PM Snyder: Yes, it will be saved on Palm server.
    2:55 PM Snyder: No, there is no documentation on this.
    2:56 PM Snyder: Nothing to worry, the data will be safe in your palm profile and will never expire.
    2:56 PM noco37: OK. Thanks for the help
    2:57 PM Snyder: Yes. My pleasure.
    So it looks like the Palm Profile will never expire.

    Then I decided to give the ol' college try to see if I coud get more info

    2:57 PM Snyder: Is there anything else that I can answer you with?
    2:57 PM noco37: Not unless you can tell me when the Pre Plus will come to Sprint. Or if there is something else I should hold out for.
    2:58 PM Snyder: I am sorry, we don't have any info on this yet. Once it is available you will be notified through an sms.
    2:58 PM Snyder: Here’s the reference number for our chat: Chat session ID number ########. Keep this number as a record of this chat.
    2:58 PM Snyder: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support. Please take a few minutes to complete the survey that you will receive via email.
    2:58 PM Snyder: Have a great rest of the day!
    2:58 PM noco37: Thanks. Have a good day.
    Worth a try....
    Last edited by noco37; 06/05/2010 at 09:45 PM.
  4. UncaAndoo's Avatar
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       #4  
    Thanks for the help you two, but unfortunately (fortunately for me) I wasn't able to use it. Turns out there was a brief window if I used my upgrade rebate right away, and I pulled everything off on that day.

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