Need help with correcting frequency of entering PIN that is linked to my EAS Exchange email account. This should have been fixed with version 1.3.1, but does not seem to on this phone.
My Pre is forcing me to enter a PIN anytime I use the phone after the phone goes to sleep. This is linked to the set-up of my EAS Exchange email account. How do I turn this off and still allow access my Exchange email? I would prefer NOT installing a patch/work-around if at all possible.
The phone came with 1.2.1 installed, so prior to setting up the Exchange email account, I updated the software to 126.96.36.199. According to the 1.3.1 update, this issue should have been resolved:
Screen & Lock
* A new Secure Unlock preference allows you to set the time interval the phone is idle before the phone locks, requiring you to enter the PIN/password to unlock the phone. This can be the same as or different from the interval after which the screen turns off. To set the preference: Open Screen & Lock > Lock After.
However, the only option available on the "Screen & Lock -> Secure Unlock -> Lock After" is "Screen turns off". No other time intervals are listed.
As a side note, I have spoken with the company's IT department about any policies, and they said that I should be able to set it for at least 30-60 minutes based on the company policy.
Thanks in advance for any help.