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  1. MedicX's Avatar
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       #1  
    yesterday i tried to upload a photo via the native photo app. it told me i needed to sign in. the logo for facebook for some reason, did not show my email address under it (as is normally done for any account on the device.) i typed my password and it said to type in username, but would not let me tap the username field... hmm

    i removed the account, and went to re-add it. i put my email address (username) in, and went to type the password- pushed "sign in".... it tells me that "the username or password is incorrect. please try again".

    this is ongoing. i have tried to reset my phone 5 times with no luck...in fact, when it goes to the palm profile login to restore your accounts, it shows correctly my 2 gmail accnts, my yahoo account, my facebook account... but it also shows another facebook account without the email address associated with it... i know this is the prob. what to do?

    i chatted with someone from Palm... nothing. they told me to contact sprint. problem is, this is software... anybody????

    last of all, before i forget, i did a password reset for facebook, and still nothing. apparently, this has helped some.
    Lovin' the Pre. Love It.
  2. MedicX's Avatar
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       #2  
    i again chatted with palm. finally, they started to get the freaking pic. still couldnt fig it out. getting a "specialist" to look at it... tell ya later.
    Lovin' the Pre. Love It.
  3. #3  
    Delete your facebook sign in username & password from the photo app and contact app. Then sign back into your contact app and when you go back to the photo app, it should work. That worked for me.
  4. MedicX's Avatar
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       #4  
    Quote Originally Posted by phillysdon04 View Post
    Delete your facebook sign in username & password from the photo app and contact app. Then sign back into your contact app and when you go back to the photo app, it should work. That worked for me.
    i appreciate you trying to help, but i have already tried this and many other things. hopefully the palm "specialist" gets back to me soon.
    Lovin' the Pre. Love It.
  5. #5  
    I have just realised that mine is doing the same. I tried entering my e-mail as the username and also the username for my Facebook profile as I thought that may be it.

    Have you had any luck MedicX?

    Edit: I am able to log in using my other Facebook account but I don't want to upload to that, i'm not sure whether it's privacy settings or whether it's login in using hotmail or what really.
    Last edited by Billfred; 11/23/2009 at 11:00 AM.
  6. MedicX's Avatar
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       #6  
    Quote Originally Posted by Billfred View Post
    I have just realised that mine is doing the same. I tried entering my e-mail as the username and also the username for my Facebook profile as I thought that may be it.

    Have you had any luck MedicX?

    Edit: I am able to log in using my other Facebook account but I don't want to upload to that, i'm not sure whether it's privacy settings or whether it's login in using hotmail or what really.
    No luck yet. The "specialist" called while I was working, and could not answer it. So, now I gotta call back and just see. From the message I got, they're understanding of the prob is off...
    Lovin' the Pre. Love It.
  7. #7  
    Oh right that sucks massively, let us know what he says. I have gone without it for a while but this weekend I needed it to upload some pictures while I was away from my laptop, would have been useful to have.
  8. #8  
    Same here. I can sign in via the web browser, but not the photo app.
  9. LNWJ's Avatar
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    #9  
    I can't sign into the Facebook app at the moment. Not sure if this is related.
  10. MedicX's Avatar
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       #10  
    alright guys... here goes. so i talked to a specialist. they couldn't figure it out so transferred me to another tier 2 specialist. the "tier 2", suggested all kinds of stuff to do, and finally said that they were gonna have to submit it to a 3rd specialist... hahaha.

    i... i suggested that it was something wrong with the palm profile, because after a full erase, upon entering in my palm profile account username and password that *******ed "blank" facebook account was there along with my regular facebook account....

    alright, enough. so, i did some looking around. i figured it out myself... it was the palm profile... they wanted me to start a new profile with a new email. uh, no.

    go to back up (the two arrows in a circular pattern). turn off palm back up. it will say it is going to turn back up off and erase any data... do it. (hopefully, you have contacts saved elsewhere).
    it will reset i believe. when it turns back on, it will take you to the initial screen... sign into your palm profile. go to photos, and create an account with facebook. use the right usname + psswd.

    i individually went to email, calendar, contacts etc to make sure that the accounts were going to sync...

    i noticed some ( a lot) of lag. so i rearranged my menus, and restarted the pre. it is fine. uploaded a test pic to facebook....... muahahahahahahaha

    if this helped at all, hit a thanks button or something. yes, i still love my pre.
    Lovin' the Pre. Love It.
  11. #11  
    Mate that is fantastic, cheers for posting that.

    My steps:
    Turn off and delete backup;
    Fully erased phone;
    Signed back in to Palm Profile;
    Signed in to photos app.

    Worked like a charm.
    Cheers MedicX
  12. #12  
    Thank you MedicX! I just had the same issues, too! Thanks for figuring this out without Palm's help (so much for the tier specialists!!!) a month before my issue arose!
  13. MedicX's Avatar
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       #13  
    Quote Originally Posted by joecmama View Post
    Thank you MedicX! I just had the same issues, too! Thanks for figuring this out without Palm's help (so much for the tier specialists!!!) a month before my issue arose!

    you're welcome joecmama. glad i could help. i felt like i was at my wits end before i tried this...

    hit the thanks button please.
    Lovin' the Pre. Love It.
  14. art_sjc's Avatar
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    #14  
    I've been having this problem too since 1.3.1, 1.3.5 didn't fix it. Thanks for the workaround, but it is ridiculous that we have to wipe our backup to fix this.
  15. #15  
    Do you lose your data in the Palm profile permanently when you do this? When you sign back in to your profile are all your contacts still there?
  16. akadeno's Avatar
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    #16  
    i am having this same issue and hate the fact i have to do a reset of my pre.

    and also am wondering if i lose all the data and stuf fin my palm profile. i surely hope not.
  17. MedicX's Avatar
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       #17  
    Quote Originally Posted by akadeno View Post
    i am having this same issue and hate the fact i have to do a reset of my pre.

    and also am wondering if i lose all the data and stuf fin my palm profile. i surely hope not.
    i turn off and erase my palm profile all the time...when i do a full erase. i have to say that i use gmail and facebook for contacts. when i erase my profile, i DO get everything back- apps, and so forth- even memos. the only time i never got memos back is when i do a full erase.
    Lovin' the Pre. Love It.
  18. #18  
    This is pretty interesting, those of you that had this trouble did you guys ever have the messaging plugin installed at any point?
  19. akadeno's Avatar
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    #19  
    Quote Originally Posted by Kyusaku View Post
    This is pretty interesting, those of you that had this trouble did you guys ever have the messaging plugin installed at any point?
    nope i have never installed any messaging plugin's. but i do have mytether installed and had to replace the .mytether folder via USB mode.... in order to get all the new games to run. i am wondering if that has anything to do with it.....


    im getting ready to do a partial reset... and erase my palm profile and hopefully that works.
  20. MedicX's Avatar
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       #20  
    Quote Originally Posted by Kyusaku View Post
    This is pretty interesting, those of you that had this trouble did you guys ever have the messaging plugin installed at any point?
    no, i don't even have the preware or anything else on here. not sure where the problem lies, but- i notice though, that when this problem is going on with me, multiple people seem to be having the same issue at the same time.
    Lovin' the Pre. Love It.
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