Contacts silently vanishing from Pre

GSMacLean · 10/15/2009, 06:57 PM

I'm mystified at this point.

I have a contact, who is in both my Google contacts AND my Facebook contacts. Has been since before I got my Pre. When I got my Pre, she went into it as two contacts. I linked them together. All was good for months.

Today, I went to call her - and she wasn't in my phone! ***?

I get home, and check - yes, she's still in my Facebook, and she's still in my Google contacts. Yet she doesn't show up in my Pre anymore. I told my Pre to re-sync, no dice.

My Google contacts shows I have 588 contacts. My Pre shows that when I log into Google, I have 581 contacts. Where are the 7 missing contacts? How do I force the contacts that are in my Google and Facebook, that used to be in my Pre, to go back into my Pre???

My Pre also shows that I have two contacts in my Palm profile. My primary profile has always been Google, so how did those contacts get into my Palm profile? How do I identify which two they are?

Where are my contacts going?

Shadavis08 · 10/15/2009, 07:05 PM

if you open up contacts and click on a contact then click edit your contacts name will appear at the top to the right of the contact name will b two blue arrows looking similar to ying yang sign if it is a palm profile entry

GSMacLean · 10/15/2009, 09:05 PM

I've got over a thousand contacts, I'd rather not have to go through them all one by one and click Edit on them, just to find out which ones are Palm contacts!

Insp_Gadget · 10/15/2009, 09:46 PM

Quote:

Originally Posted by GSMacLean

I've got over a thousand contacts, I'd rather not have to go through them all one by one and click Edit on them, just to find out which ones are Palm contacts!

Chances are the two Palm Profile contacts on your phone are:

Sprint Account Information *4
Sprint Customer Care *2

You should check those first.

xtn · 10/15/2009, 10:10 PM

What happens when you do a universal search?

GSMacLean · 10/15/2009, 10:14 PM

Quote:

Originally Posted by Insp_Gadget

Chances are the two Palm Profile contacts on your phone are:

Sprint Account Information *4
Sprint Customer Care *2

You should check those first.

100% correct, those were the two accounts.

GSMacLean · 10/15/2009, 10:15 PM

Quote:

Originally Posted by xtn

What happens when you do a universal search?

They still don't show up. It's like they no longer exist at all. I'm removing and re-adding the accounts now (knowing I'll have to link all the duplicates all over again) to hopefully fix the problem.

GSMacLean · 10/15/2009, 10:32 PM

Well after re-adding the accounts, all the contacts have reappeared - all 588 Google contacts are there. I'll keep an eye for vanishing contacts in the future.

theweaselslayer · 10/16/2009, 02:58 PM

Just wanted to say that I've had a contact or two vanish on mine as well. I removed and re-added my accounts and that fixed it.

dave75 · 10/16/2009, 03:09 PM

I've had my sister and brother-in-law combined into a single contact and I had to unlink them. That maybe what happened if you have contacts with similar names or phone numbers. I'm not sure exactly how the Synergy algorithm works, but it's not perfect.

DrewPre · 10/18/2009, 05:34 AM

silently vanishing?? As opposed to noisily?

theweaselslayer · 10/22/2009, 02:10 PM

Quote:

Originally Posted by dave75

I've had my sister and brother-in-law combined into a single contact and I had to unlink them. That maybe what happened if you have contacts with similar names or phone numbers. I'm not sure exactly how the Synergy algorithm works, but it's not perfect.

Not the case for me. The contacts were gone, not just linked elsewhere.

Quote:

Originally Posted by DrewPre

silently vanishing?? As opposed to noisily?

Well, yes. An error message wouldn't be unheard of.

m0unds · 10/23/2009, 10:31 PM

i only started having contacts vanish when i switched from using hosted exchange to using google apps premier. never lost a contact with exchange, lost several when i switched to google (same symptoms as the OP). possibly coincidental.

10/15/2009, 06:57 PM	#1 (permalink)
GSMacLean Member Join Date: Dec 2004 Posts: 60 Likes Received: 0 Thanks: 1 Thanked 2 Times in 1 Post	Contacts silently vanishing from Pre I'm mystified at this point. I have a contact, who is in both my Google contacts AND my Facebook contacts. Has been since before I got my Pre. When I got my Pre, she went into it as two contacts. I linked them together. All was good for months. Today, I went to call her - and she wasn't in my phone! *? I get home, and check - yes, she's still in my Facebook, and she's still in my Google contacts. Yet she doesn't show up in my Pre anymore. I told my Pre to re-sync, no dice. My Google contacts shows I have 588 contacts. My Pre shows that when I log into Google, I have 581 contacts. Where are the 7 missing contacts? How do I force the contacts that are in my Google and Facebook, that used to be in my Pre, to go back into my Pre??? My Pre also shows that I have two contacts in my Palm profile. My primary profile has always been Google, so how did those contacts get into my Palm profile? How do I identify which two they are? Where are my contacts going? __________________ http://wwwebos.com - webOS User Community**
	Liked by

10/15/2009, 07:05 PM	#2 (permalink)
Shadavis08 Member Join Date: Aug 2009 Location: Ї Ƈøṁε ℉яøṁ ṫɦε ℓαη∂ øḟ ṫɦε øḟḟ ṫø℘ḯ¢ !! NOW BACK OFF !! ltm ltm ltm Posts: 9,127 Likes Received: 70 Thanks: 2,261 Thanked 2,792 Times in 2,201 Posts	if you open up contacts and click on a contact then click edit your contacts name will appear at the top to the right of the contact name will b two blue arrows looking similar to ying yang sign if it is a palm profile entry __________________ ĦṔ-ḶøØṫ-ŦḯØη Here is a direct link to webOS Doc for all carriers http://www.webos-internals.org/wiki/...octor_Versions P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
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10/15/2009, 09:05 PM	#3 (permalink)
GSMacLean Member Join Date: Dec 2004 Posts: 60 Likes Received: 0 Thanks: 1 Thanked 2 Times in 1 Post	I've got over a thousand contacts, I'd rather not have to go through them all one by one and click Edit on them, just to find out which ones are Palm contacts! __________________ http://wwwebos.com - webOS User Community
	Liked by

10/15/2009, 10:10 PM	#5 (permalink)
xtn Member Join Date: Jul 2009 Posts: 449 Likes Received: 0 Thanks: 10 Thanked 81 Times in 52 Posts	What happens when you do a universal search?
	Liked by

10/15/2009, 10:32 PM	#8 (permalink)
GSMacLean Member Join Date: Dec 2004 Posts: 60 Likes Received: 0 Thanks: 1 Thanked 2 Times in 1 Post	Well after re-adding the accounts, all the contacts have reappeared - all 588 Google contacts are there. I'll keep an eye for vanishing contacts in the future. __________________ http://wwwebos.com - webOS User Community
	Liked by

10/16/2009, 02:58 PM	#9 (permalink)
theweaselslayer Member Join Date: Aug 2006 Location: Knoxville Posts: 303 Likes Received: 0 Thanks: 31 Thanked 22 Times in 16 Posts	Just wanted to say that I've had a contact or two vanish on mine as well. I removed and re-added my accounts and that fixed it.
	Liked by

10/16/2009, 03:09 PM	#10 (permalink)
dave75 Member Join Date: Mar 2006 Posts: 801 Likes Received: 0 Thanks: 29 Thanked 78 Times in 59 Posts	I've had my sister and brother-in-law combined into a single contact and I had to unlink them. That maybe what happened if you have contacts with similar names or phone numbers. I'm not sure exactly how the Synergy algorithm works, but it's not perfect.
	Liked by

10/18/2009, 05:34 AM	#11 (permalink)
DrewPre Member Join Date: Aug 2009 Location: The HARD Streets of Alpharetta, GA Posts: 829 Likes Received: 2 Thanks: 44 Thanked 176 Times in 92 Posts	silently vanishing?? As opposed to noisily?
	Liked by

10/23/2009, 10:31 PM	#13 (permalink)
m0unds Member Join Date: Jul 2009 Location: Albuquerque, NM Posts: 61 Likes Received: 1 Thanks: 5 Thanked 2 Times in 2 Posts	i only started having contacts vanish when i switched from using hosted exchange to using google apps premier. never lost a contact with exchange, lost several when i switched to google (same symptoms as the OP). possibly coincidental. __________________ it is the largest octopus ever recorded.
	Liked by

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