WEBOS 1.2 - does EAS work? - Page 2

trim81 · 09/29/2009, 07:47 AM

+1 broke my exchange (worked well in 1.1)

tranh2 · 09/29/2009, 07:51 AM

Mine wasn't working before the 1.2 update. It works now..WOOHOO!!!

trim81 · 09/29/2009, 07:57 AM

I'm going to manually install the ssl cert.. Anyone know how to do this?

ryleyinstl · 09/29/2009, 07:59 AM

Quote:

Originally Posted by Compusmurf

Mine does with the beta, but I had to import my certificates manually first.

Same here

ryleyinstl · 09/29/2009, 08:01 AM

Quote:

Originally Posted by trim81

I'm going to manually install the ssl cert.. Anyone know how to do this?

e-mail the cert to yourself and open on the phone. You will get an option to install it.

Jonathan I Ezor · 09/29/2009, 08:02 AM

To install a certificate, use USB mode to move it to your Pre from your computer, then use the Certificate Manager in Device Info -> More Info to import it from the main USB directory. {ProfJonathan}

boogaloo1 · 10:35 AM

My work EAS is working fine, but my GoDaddy hosted Exchange account is not working on my phone.

I'm not getting any sort of error, just not pushing my e-mail to my device.

****************************

Actually, only my Gmail is pushing to my phone. I can't get both of my Exchange accounts to work on my Pre since the update. No error message of any kind.

JrrInTN · 09/29/2009, 10:25 AM

Mine is from my work Exchange server. Addings the cert didn't work for me -- still no EAS with 1.2. Thankfully I had an older version of WebOS Doctor to restore 1.1. After going back to 1.1 there are NO problems with the EAS.

Is my Pre now going to automatically update to 1.2 again soon? I'm hoping I can keep it from doing that until this issue is fixed!

CruiSin · 09/29/2009, 10:29 AM

Same here - stopped syncing after the update last night to my hosted (1and1) exchange account. Work exchange account works just fine.

I removed the account and tried to readd, I get an error: Unable to valide incoming mail server settings, Check the settings and try again.

***? I'm really hoping they come out with an update right away...

Jonolee · 09/29/2009, 11:00 AM

Same problem here. EAS worked great with 1.1, but stopped working after 1.2. I've gone back to 1.1 and things are working again.

mikelynch · 09/29/2009, 11:05 AM

Adding a PIN or password has not fixed my 4smartphone EAS synching. It is interesting that it sounds like many of the problems are not with people's work EAS, but with hosted solutions. What is different about them? Just security settings?

bryan.youngintx · 09/29/2009, 11:06 AM

Had the account lockout issue this morning as well. When it rebooted and I put in my profile credentials, it will not allow me past the Device Password Required security policy screen.

I put in the 4 digit password that I have been using since I first setup my work exchange account, but it will not allow me to set the password on the phone. I am essentially locked out of my phone. Called Sprint, they said they will call me when it is fixed....how can they call me when I am locked out of my phone?

Anyone with ideas on getting back into this thing?

MLJones8 · 09/29/2009, 11:19 AM

For those of you w/ EAS's that are not working correctly contact Palm's support, else they may never fix it. Chat and Forum support

quazi11 · 09/29/2009, 11:55 AM

My exchange connection broke with 1.2. I ended up having to remove the account. I got a verification error trying to recreate the account until I created a new ActiveSync policy on the Exchange server that didn't require a password and also had the "Allow non-provisionable devices" unchecked. After creating this policy and applying it to my mailbox, I was able to add the exchange account on my Pre and get it to sync. I will enable the password requirements later and see if it breaks my connection.

trim81 · 09/29/2009, 12:08 PM

dam, I hope this gets fixed ASAP

...yes, I use a hosted exchange as well (could it be a hosted problem?)

Insp_Gadget · 01:03 PM

Quote:

Originally Posted by CruiSin

Same here - stopped syncing after the update last night to my hosted (1and1) exchange account. Work exchange account works just fine.

I removed the account and tried to readd, I get an error: Unable to valide incoming mail server settings, Check the settings and try again.

***? I'm really hoping they come out with an update right away...

Same thing happened to me (1and1 hosted Exchange). It was working fine with 1.1. After the update to 1.2 I noticed that nothing was syncing. So I removed the account and figured I'd add it back to see if that fixed it. Only now it refuses to validate the incoming mail server. I'm stuck now and have no way of adding it back. My account settings are correct and verified. The account itself is fine (works from desktop without issue).

Error: "Unable to validate incoming mail server settings. Check the settings and try again."

I have confirmed that the Pre is actually reaching the server because if I change the server name, I get a different error: "Unable to connect to incoming mail server."

My IMAP accounts work fine (Gmail and Fastmail).

Anybody else having this problem? If so, which provider are you using? Maybe if we compare notes, we'll find a common cause and solution.

Jonolee · 09/29/2009, 12:52 PM

Yup, mine is hosted exchange as well (AppRiver) and was working fine with 1.1, but stopped syncing with 1.2.

ditpixs · 09/29/2009, 12:52 PM

Just to add, I am having the same problem with mail2web. I have chatted with their support people and they are aware of the issue. Palm is having someone at a higher level contact me as well. I will update if/when I learn more.

Please go to Palm.com and let them know via chat or phone you have having issues so they see this is widespread.

Thanks!
Aaron

bryan.youngintx · 09/29/2009, 01:04 PM

Quote:

Originally Posted by ditpixs

Just to add, I am having the same problem with mail2web. I have chatted with their support people and they are aware of the issue. Palm is having someone at a higher level contact me as well. I will update if/when I learn more.

Please go to Palm.com and let them know via chat or phone you have having issues so they see this is widespread.

Thanks!
Aaron

Are you locked out of your phone too? Or, am I the only one locked out at the password (4 digit) screen...and cannot proceed?

ditpixs · 09/29/2009, 01:21 PM

Nope. not locked out. I suspect that is because my provider doesn't use any EAS policies. I think there are two issues here.

09/29/2009, 07:47 AM	#21 (permalink)
trim81 Member Join Date: Jul 2005 Location: 626, Los Angeles Posts: 2,726 Likes Received: 0 Thanks: 381 Thanked 197 Times in 129 Posts	+1 broke my exchange (worked well in 1.1)
	Liked by

09/29/2009, 07:51 AM	#22 (permalink)
tranh2 Member Join Date: Sep 2009 Posts: 16 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	Mine wasn't working before the 1.2 update. It works now..WOOHOO!!!
	Liked by

09/29/2009, 07:57 AM	#23 (permalink)
trim81 Member Join Date: Jul 2005 Location: 626, Los Angeles Posts: 2,726 Likes Received: 0 Thanks: 381 Thanked 197 Times in 129 Posts	I'm going to manually install the ssl cert.. Anyone know how to do this?
	Liked by

09/29/2009, 08:02 AM	#26 (permalink)
Jonathan I Ezor Member Join Date: Mar 2006 Location: Long Island, NY, USA Posts: 568 Likes Received: 16 Thanks: 285 Thanked 225 Times in 117 Posts	To install a certificate, use USB mode to move it to your Pre from your computer, then use the Certificate Manager in Device Info -> More Info to import it from the main USB directory. {ProfJonathan} __________________ Prof. Jonathan I. Ezor Writer, PreCentral Past Palm Real Reviewer @webOSquire on Twitter
	Liked by

09/29/2009, 10:18 AM	#27 (permalink)
boogaloo1 Member Join Date: Jul 2009 Location: Portland, OR Posts: 96 Likes Received: 1 Thanks: 11 Thanked 33 Times in 19 Posts	My work EAS is working fine, but my GoDaddy hosted Exchange account is not working on my phone. I'm not getting any sort of error, just not pushing my e-mail to my device. **************************** Actually, only my Gmail is pushing to my phone. I can't get both of my Exchange accounts to work on my Pre since the update. No error message of any kind. Last edited by boogaloo1; 09/29/2009 at 10:35 AM. Reason: Updated status
	Liked by

09/29/2009, 10:25 AM	#28 (permalink)
JrrInTN Member Join Date: Aug 2005 Location: Moved from TN to NC, but still in the heart of Dixie! Posts: 92 Likes Received: 0 Thanks: 7 Thanked 4 Times in 4 Posts	Mine is from my work Exchange server. Addings the cert didn't work for me -- still no EAS with 1.2. Thankfully I had an older version of WebOS Doctor to restore 1.1. After going back to 1.1 there are NO problems with the EAS. Is my Pre now going to automatically update to 1.2 again soon? I'm hoping I can keep it from doing that until this issue is fixed!
	Liked by

09/29/2009, 10:29 AM	#29 (permalink)
CruiSin Member Join Date: Jul 2009 Posts: 20 Likes Received: 0 Thanks: 0 Thanked 3 Times in 2 Posts	Same here - stopped syncing after the update last night to my hosted (1and1) exchange account. Work exchange account works just fine. I removed the account and tried to readd, I get an error: Unable to valide incoming mail server settings, Check the settings and try again. ***? I'm really hoping they come out with an update right away...
	Liked by

09/29/2009, 11:00 AM	#30 (permalink)
Jonolee Member Join Date: Jul 2009 Posts: 73 Likes Received: 0 Thanks: 50 Thanked 51 Times in 20 Posts	Same problem here. EAS worked great with 1.1, but stopped working after 1.2. I've gone back to 1.1 and things are working again.
	Liked by

09/29/2009, 11:05 AM	#31 (permalink)
mikelynch Member Join Date: Jan 2006 Location: San Diego, CA Posts: 67 Likes Received: 0 Thanks: 1 Thanked 1 Time in 1 Post	Adding a PIN or password has not fixed my 4smartphone EAS synching. It is interesting that it sounds like many of the problems are not with people's work EAS, but with hosted solutions. What is different about them? Just security settings?
	Liked by

09/29/2009, 11:06 AM	#32 (permalink)
bryan.youngintx Member Join Date: Aug 2009 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Had the account lockout issue this morning as well. When it rebooted and I put in my profile credentials, it will not allow me past the Device Password Required security policy screen. I put in the 4 digit password that I have been using since I first setup my work exchange account, but it will not allow me to set the password on the phone. I am essentially locked out of my phone. Called Sprint, they said they will call me when it is fixed....how can they call me when I am locked out of my phone? Anyone with ideas on getting back into this thing?
	Liked by

09/29/2009, 11:19 AM	#33 (permalink)
MLJones8 Member Join Date: Jun 2009 Posts: 698 Likes Received: 0 Thanks: 147 Thanked 116 Times in 77 Posts	For those of you w/ EAS's that are not working correctly contact Palm's support, else they may never fix it. Chat and Forum support __________________ Pre\|central Peacekeepers Share your Mizzou pride: - wallpapers/boot themes - here - Black n' Gold theme - here
	Liked by

09/29/2009, 11:55 AM	#34 (permalink)
quazi11 Member Join Date: Jun 2009 Posts: 13 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	My exchange connection broke with 1.2. I ended up having to remove the account. I got a verification error trying to recreate the account until I created a new ActiveSync policy on the Exchange server that didn't require a password and also had the "Allow non-provisionable devices" unchecked. After creating this policy and applying it to my mailbox, I was able to add the exchange account on my Pre and get it to sync. I will enable the password requirements later and see if it breaks my connection.
	Liked by

09/29/2009, 12:08 PM	#35 (permalink)
trim81 Member Join Date: Jul 2005 Location: 626, Los Angeles Posts: 2,726 Likes Received: 0 Thanks: 381 Thanked 197 Times in 129 Posts	dam, I hope this gets fixed ASAP ...yes, I use a hosted exchange as well (could it be a hosted problem?)
	Liked by

09/29/2009, 12:52 PM	#37 (permalink)
Jonolee Member Join Date: Jul 2009 Posts: 73 Likes Received: 0 Thanks: 50 Thanked 51 Times in 20 Posts	Yup, mine is hosted exchange as well (AppRiver) and was working fine with 1.1, but stopped syncing with 1.2.
	Liked by

09/29/2009, 12:52 PM	#38 (permalink)
ditpixs Member Join Date: May 2009 Posts: 9 Likes Received: 0 Thanks: 3 Thanked 0 Times in 0 Posts	Just to add, I am having the same problem with mail2web. I have chatted with their support people and they are aware of the issue. Palm is having someone at a higher level contact me as well. I will update if/when I learn more. Please go to Palm.com and let them know via chat or phone you have having issues so they see this is widespread. Thanks! Aaron
	Liked by

09/29/2009, 01:21 PM	#40 (permalink)
ditpixs Member Join Date: May 2009 Posts: 9 Likes Received: 0 Thanks: 3 Thanked 0 Times in 0 Posts	Nope. not locked out. I suspect that is because my provider doesn't use any EAS policies. I think there are two issues here.
	Liked by

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