email: exclamation point in yellow triangle

Jmark61 · 02:02 PM

This is showing up in the ovaled bar at the top of my email inbox...right next to the number of unread emails. The syncing has stopped.

How to fix this?? I've done a soft reset, I've searched this forum...

Also, I've since tried -- and was successful -- to send an email. That triggered the receipt to my Pre of the "missing" emails from my Pre. They had been coming to my laptop all day. However, tapping that ovaled bar it still tells me (erroneously) that my last update to my Pre's inbox was 8:29am.

Ideas?

TIA,

Mark

rjbphotos · 08/01/2009, 09:14 PM

I had the same problem on mine it happened after I did a partial reset basically the password for the email account got wiped on just one of my accounts I just re-entered the password and all was good might try that and see if it fixes your issue I believe the exclamation point means it can't connect to the email server...

Jmark61 · 08/02/2009, 05:21 AM

Thanks for the suggestion rjbphotos.

If anyone else has ideas let me know as re-entering the password did not solve the problem.

Jmark61 · 08/02/2009, 07:30 PM

bump 1

TIWizard · 08/02/2009, 08:02 PM

Have you tried removing and readding the account?

Achill3s · 08/02/2009, 08:32 PM

Quote:

Originally Posted by TIWizard

Have you tried removing and readding the account?

+1 ^^ That is the simplest way to fix it

Jmark61 · 08/03/2009, 11:47 AM

Just did and now I get the following error: "user BAD Unknown command c9if9761569ana.11"

Ideas about that?

The error message I got, I just Googled and it came back with absolutely nothing. That, in-and-of-itself is unreal.

TIA,

Mark

Jmark61 · 08/03/2009, 12:02 PM

Once I deleted/added the email account and got past the goofy error message, it did load the emails, the yellow triangle stayed, and it will no longer receive emails.

It looks like a call to palm unless somebody comes up with an idea...or is it sprint?

Jmark61 · 08/03/2009, 02:06 PM

I talked to a guy at Sprint who was, without doubt, the most helpful tech support person I've dealt with in the years I've been with Sprint. Don't remember his name....

He suggested 2 things and one of them worked. Reduced the synced days from 7 to either 3 or 1. I chose 3. Also, minimized the number of emails in my inbox (my isp is clearwire which is gmail/google-powered). I had a lot of emails in my inbox (1800+) that I had just been too lazy to archive.

Things now work fine. He did say, however, that this is a known problem with yahoo and gmail accounts and suggested a firmware update is possible.

So, for now, it is working fine.

Mark

Jmark61 · 08/04/2009, 10:11 AM

The tech's name is Alex and he called back this morning to see if things were working based on the two suggestions he gave....fwiw.

clemgrad85 · 09/13/2009, 06:45 PM

I'm now getting this and changing the "synced" days from 7 to 3 did not help. This happens to be only on my Comcast emails and I also get a message that says "Retrieving Email Text" and a circle going around and around. I actually get the email, but it can't load the text? Also, the email shows up on my computer with the text, just not on my Pre. This just started Saturday morning and I'm not aware I did anything differently!

Any suggestions????

clemgrad85 · 09/13/2009, 08:45 PM

Well....I did a soft reset and that seemed to do the trick. Man, glad it's working, but that was frustrating!

Jmark61 · 09/14/2009, 04:19 AM

I'm not at all familiar with comcast mail, but in gmail there is an inbox and an archived folder. If there are too many emails in the inbox, that could cause the problem. In fact, I'm pretty sure that was my problem. Once I moved the emails to the archive folder and out of the inbox, I was good to go. I'm back to 7 days of email, but keep the inbox a bit lower.

Hernie · 11/17/2009, 01:19 PM

I removed and readded the account and it worked for some time....but now its doing it again. I don't get notifications or emails pushed to my email anymore. This has to be something with 1.3.1 it started happening day of the update.

mpressive · 12/02/2009, 09:56 AM

I'm boucing this thread back up to the top as this issue as risen it's head for me again. My problem is that while I'm getting my emails, the update bar states that the last time it was updated was 11/20. The triangle is definitely getting very irritating. I've performed several soft resets to no avail.

This is a Verizon (FIOS) account and I've also emptied the trash to no avail. Any ideas??

tx,

scoobdude · 12/02/2009, 10:07 AM

I got the same error on turkey day. No I was able to get it working by adding and the acct again. All my other mail clients work fine. Just a question, was it your primary acct on your phone this happened to?

dstevens404 · 12/02/2009, 06:01 PM

Quote:

Originally Posted by scoobdude

I got the same error on turkey day. No I was able to get it working by adding and the acct again. All my other mail clients work fine. Just a question, was it your primary acct on your phone this happened to?

Just happened to me and yes it's my primary email... tried everything and nothing is working..

shadavis08 · 12/02/2009, 06:03 PM

i had an issue with one of my accounts and had to do a partial reset to fix the problem also webos repair utility will fix a few email problems as well .

08/01/2009, 07:38 PM	#1 (permalink)
Jmark61 Member Posts: 96 Global Posts: 101	email: exclamation point in yellow triangle (solution/insight added) This is showing up in the ovaled bar at the top of my email inbox...right next to the number of unread emails. The syncing has stopped. How to fix this?? I've done a soft reset, I've searched this forum... Also, I've since tried -- and was successful -- to send an email. That triggered the receipt to my Pre of the "missing" emails from my Pre. They had been coming to my laptop all day. However, tapping that ovaled bar it still tells me (erroneously) that my last update to my Pre's inbox was 8:29am. Ideas? TIA, Mark Last edited by Jmark61; 08/03/2009 at 02:02 PM.
	Liked by

08/01/2009, 09:14 PM	#2 (permalink)
rjbphotos Member Posts: 82 Global Posts: 118	I had the same problem on mine it happened after I did a partial reset basically the password for the email account got wiped on just one of my accounts I just re-entered the password and all was good might try that and see if it fixes your issue I believe the exclamation point means it can't connect to the email server...
	Liked by

08/02/2009, 05:21 AM	#3 (permalink)
Jmark61 Member Posts: 96 Global Posts: 101	Thanks for the suggestion rjbphotos. If anyone else has ideas let me know as re-entering the password did not solve the problem.
	Liked by

08/02/2009, 07:30 PM	#4 (permalink)
Jmark61 Member Posts: 96 Global Posts: 101	bump 1
	Liked by

08/02/2009, 08:02 PM	#5 (permalink)
TIWizard Member Posts: 743 Global Posts: 760	Have you tried removing and readding the account? __________________ Sprint Palm Pre - WebOS 2.1 > Sprint HTC Arrive
	Liked by

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08/03/2009, 11:47 AM	#7 (permalink)
Jmark61 Member Posts: 96 Global Posts: 101	Just did and now I get the following error: "user BAD Unknown command c9if9761569ana.11" Ideas about that? The error message I got, I just Googled and it came back with absolutely nothing. That, in-and-of-itself is unreal. TIA, Mark
	Liked by

08/03/2009, 12:02 PM	#8 (permalink)
Jmark61 Member Posts: 96 Global Posts: 101	Once I deleted/added the email account and got past the goofy error message, it did load the emails, the yellow triangle stayed, and it will no longer receive emails. It looks like a call to palm unless somebody comes up with an idea...or is it sprint?
	Liked by

08/03/2009, 02:06 PM	#9 (permalink)
Jmark61 Member Posts: 96 Global Posts: 101	Solution/Insight added I talked to a guy at Sprint who was, without doubt, the most helpful tech support person I've dealt with in the years I've been with Sprint. Don't remember his name.... He suggested 2 things and one of them worked. Reduced the synced days from 7 to either 3 or 1. I chose 3. Also, minimized the number of emails in my inbox (my isp is clearwire which is gmail/google-powered). I had a lot of emails in my inbox (1800+) that I had just been too lazy to archive. Things now work fine. He did say, however, that this is a known problem with yahoo and gmail accounts and suggested a firmware update is possible. So, for now, it is working fine. Mark
	Liked by

08/04/2009, 10:11 AM	#10 (permalink)
Jmark61 Member Posts: 96 Global Posts: 101	The tech's name is Alex and he called back this morning to see if things were working based on the two suggestions he gave....fwiw.
	Liked by

09/13/2009, 06:45 PM	#11 (permalink)
clemgrad85 Member Posts: 237 Global Posts: 239	I'm now getting this and changing the "synced" days from 7 to 3 did not help. This happens to be only on my Comcast emails and I also get a message that says "Retrieving Email Text" and a circle going around and around. I actually get the email, but it can't load the text? Also, the email shows up on my computer with the text, just not on my Pre. This just started Saturday morning and I'm not aware I did anything differently! Any suggestions???? __________________ PalmPilot, PalmIIIc, Treo 650, Pre "It's good to be the King" - Mel Brooks, History of the World, Part 1 Be a Patriot, pray for Obama, Psalm 109:8 "I would rather have a German division in front of me than a French one behind me." General George S. Patton
	Liked by

09/13/2009, 08:45 PM	#12 (permalink)
clemgrad85 Member Posts: 237 Global Posts: 239	Well....I did a soft reset and that seemed to do the trick. Man, glad it's working, but that was frustrating! __________________ PalmPilot, PalmIIIc, Treo 650, Pre "It's good to be the King" - Mel Brooks, History of the World, Part 1 Be a Patriot, pray for Obama, Psalm 109:8 "I would rather have a German division in front of me than a French one behind me." General George S. Patton
	Liked by

09/14/2009, 04:19 AM	#13 (permalink)
Jmark61 Member Posts: 96 Global Posts: 101	I'm not at all familiar with comcast mail, but in gmail there is an inbox and an archived folder. If there are too many emails in the inbox, that could cause the problem. In fact, I'm pretty sure that was my problem. Once I moved the emails to the archive folder and out of the inbox, I was good to go. I'm back to 7 days of email, but keep the inbox a bit lower.
	Liked by

11/17/2009, 01:19 PM	#14 (permalink)
Hernie Member Posts: 206	I removed and readded the account and it worked for some time....but now its doing it again. I don't get notifications or emails pushed to my email anymore. This has to be something with 1.3.1 it started happening day of the update.
	Liked by

12/02/2009, 09:56 AM	#15 (permalink)
mpressive Member Posts: 115	I'm boucing this thread back up to the top as this issue as risen it's head for me again. My problem is that while I'm getting my emails, the update bar states that the last time it was updated was 11/20. The triangle is definitely getting very irritating. I've performed several soft resets to no avail. This is a Verizon (FIOS) account and I've also emptied the trash to no avail. Any ideas?? tx,
	Liked by

12/02/2009, 10:07 AM	#16 (permalink)
scoobdude Member Posts: 375 Global Posts: 640	I got the same error on turkey day. No I was able to get it working by adding and the acct again. All my other mail clients work fine. Just a question, was it your primary acct on your phone this happened to?
	Liked by

12/02/2009, 06:03 PM	#18 (permalink)
shadavis08 Member Posts: 9,320 Global Posts: 9,361	i had an issue with one of my accounts and had to do a partial reset to fix the problem also webos repair utility will fix a few email problems as well . __________________ ĦṔ-ḶøØṫ-ŦḯØη Here is a direct link to webOS Doc for all carriers http://www.webos-internals.org/wiki/...octor_Versions P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
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