I got my Pre on the day it was released. I was the third person in line that morning. I kept this 'original' phone, until the other day when the speaker decided it didnt want to work anymore, even though it had a little oreo action happening.
I went to the Sprint store, they said that they would need to order me a new phone. A couple days later I went in to get the 'new' phone. The tech asked me what I wanted to transfer over to the new phone, and I told him 'uhhhh everything?'. DUH. seriously? Then he told it was going to take him 2 hours??!!! ***? really? ok fine. Do it.
When he gave me the phone back, NOTHING was backed up, except he was 'able' to copy over my pictures. Keep in mind that this was an actual Sprint 'repair center'.
The tech said it was a problem with the Palm Servers. hmmm so he handed me a clipboard a pen and my old phone so I can as he put it, 'save' my contacts.
So, when i got home I tried to do the update, reload my profile thing, didnt work.
Turns out I dont love my phone as much as I used to.