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TP web doctor fails at 4%, endless reboot loop

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Old 09/13/2011, 08:33 PM   #1 (permalink)
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Default TP web doctor fails at 4%, endless reboot loop

Help please !. THANKS IN ADVANCE.

Starting in recovery mode (big USB symbol onscreen).

Running the webos doctor in text mode I see that at the 4% it says "waiting for device to come back" and does not see it. The TP keeps rebooting.

Unplugging and plugging back the USB cable does not help.

If I keep the vol up button pressed while rebooting, it will go back into buttie mode, then the webdoctor goes back to 1%, loads the ramdisk and reboots, never sees it coming back.

If I keep forcing it into bootie node the third time zee doktor says "the device isn't running the ramdisk as expected" and fails.

If I do not press the button while rebooting, webos doctor never sees it "coming back" until it times out.

Sep 13, 2011 8:17:27 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: device believed to be in bootloader, will load ramdisk

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Starting: Loading Ramdisk

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: count is 14673723

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: update Loading Ramdisk 20

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 14673723

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 14608187

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 14346043

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 14083899

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 13756219

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 13494075

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 13166395

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 12904251

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 12576571

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 12314427

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 11986747

Sep 13, 2011 8:17:28 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 11724603

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 11396923

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 11134779

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 10807099

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 10544955

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 10217275

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 9955131

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 9627451

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 9365307

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 9037627

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 8775483

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 8447803

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 8185659

Sep 13, 2011 8:17:29 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 7923515

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 7595835

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 7333691

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 7006011

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 6743867

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 6416187

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 6154043

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 5826363

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 5564219

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 5236539

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 4974395

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 4646715

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 4384571

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 4056891

Sep 13, 2011 8:17:30 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 3794747

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 3467067

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 3204923

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 2877243

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 2615099

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 2287419

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 2025275

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 1697595

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 1435451

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 1173307

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 845627

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 583483

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 255803

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: Booting

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: update Loading Ramdisk 50

Sep 13, 2011 8:17:31 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: Waiting for device to come back

Sep 13, 2011 8:17:47 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: Ramdisk has booted!

Sep 13, 2011 8:17:47 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Finished: Loading Ramdisk

Sep 13, 2011 8:17:47 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: device not in ramdisk, state is BOOTLOADER

Sep 13, 2011 8:17:47 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: can't get into update state, retries exhausted

Sep 13, 2011 8:17:47 PM com.palm.nova.installer.recoverytool.CardController post
FlashEvent
WARNING: Flash Failure
err -1 "the device isn't running the ramdisk as expected"
at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:272
)
at java.lang.Thread.run(Unknown Source)
Sep 13, 2011 8:17:47 PM com.palm.nova.installer.recoverytool.CardController post
FlashEvent
INFO: Flash End time (Fail) 1315963067760
Sep 13, 2011 8:17:47 PM com.palm.nova.installer.core.RdxUtils saveLogs
INFO: from C:\Users\konrad\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.2
Sep 13, 2011 8:17:47 PM com.palm.nova.installer.core.RdxUtils saveLogs
INFO: to C:\Users\konrad\AppData\Local\Temp\palmInstallerError0.log
Sep 13, 2011 8:17:47 PM com.palm.nova.installer.core.RdxUtils saveLogs
INFO: from C:\Users\konrad\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.1
Sep 13, 2011 8:17:47 PM com.palm.nova.installer.core.RdxUtils saveLogs
INFO: to C:\Users\konrad\AppData\Local\Temp\palmInstallerError1.log
Sep 13, 2011 8:17:49 PM com.palm.nova.installer.recoverytool.CardController hand
leFailCase
INFO: something failed, query to see if device is plugged in
Sep 13, 2011 8:17:49 PM com.palm.nova.installer.recoverytool.CardController hand
leFailCase
INFO: exiting handleFailCase()
err -1 "the device isn't running the ramdisk as expected"
at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:272
)
at java.lang.Thread.run(Unknown Source)
Sep 13, 2011 8:17:50 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got controller
Sep 13, 2011 8:17:50 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got devices 1
Sep 13, 2011 8:17:50 PM com.palm.nova.installer.recoverytool.CardController runn
erFinished
INFO: device runner done
Sep 13, 2011 8:17:50 PM com.palm.nova.installer.recoverytool.CardController runn
erFinished
WARNING: flashing failed, move to failed card
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Old 09/15/2011, 09:30 AM   #2 (permalink)
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Help ? Please ?
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Old 09/18/2011, 02:24 AM   #3 (permalink)
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Don't hold the vol-up key after you start the doctor.

-- Rod
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Old 09/19/2011, 04:05 PM   #4 (permalink)
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I tried multiple times both without and with the vol key up. If not held, it gets into an endless reboot loop for HOURS. If held, goes back to 1% and tries to reload the flash.

I will try again tonight without the vol key up.

Thanks,
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Old 09/20/2011, 09:35 PM   #5 (permalink)
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If I do not hold the vol key up after the ramdisk load the TP goes into the reboot and the doktor keep saying waiting for device to come back. Maybe Jesus will bring it, after about 20 reboots the doktor times out saying maybe device has been disconnected.

Sep 20, 2011 9:30:41 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: update Loading Ramdisk 20

Sep 20, 2011 9:30:41 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 14673723

Sep 20, 2011 9:30:41 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 14608187

Sep 20, 2011 9:30:41 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 14346043

Sep 20, 2011 9:30:41 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 14083899

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 13756219

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 13494075

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 13166395

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 12904251

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 12576571

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 12314427

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 11986747

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 11724603

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 11396923

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 11134779

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 10807099

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 10544955

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 10217275

Sep 20, 2011 9:30:42 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 9955131

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 9627451

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 9365307

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 9037627

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 8775483

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 8447803

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 8185659

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 7923515

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 7595835

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 7333691

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 7006011

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 6743867

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 6416187

Sep 20, 2011 9:30:43 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 6154043

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 5826363

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 5564219

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 5236539

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 4974395

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 4646715

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 4384571

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 4056891

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 3794747

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 3467067

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 3204923

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 2877243

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 2615099

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 2287419

Sep 20, 2011 9:30:44 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 2025275

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 1697595

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 1435451

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 1173307

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 845627

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 583483

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: leftToWrite 255803

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: Booting

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: update Loading Ramdisk 50

Sep 20, 2011 9:30:45 PM com.palm.nova.installer.recoverytool.CardController logP
rint
INFO: Loading Ramdisk: Waiting for device to come back

Sep 20, 2011 9:33:45 PM com.palm.nova.installer.recoverytool.CardController post
FlashEvent
WARNING: Flash Failure
err -1 "Timeout waiting for device to appear"
at com.palm.novacom.internal.NovacomDevice.waitForDeviceToAppear(Novacom
Device.java:367)
at com.palm.novacom.internal.NovacomDevice.waitForDeviceToAppear(Novacom
Device.java:344)
at com.palm.nova.installer.core.stages.RamdiskLoadingStage.run(RamdiskLo
adingStage.java:69)
at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:261
)
at java.lang.Thread.run(Unknown Source)
Sep 20, 2011 9:33:45 PM com.palm.nova.installer.recoverytool.CardController post
FlashEvent
INFO: Flash End time (Fail) 1316572425482
Sep 20, 2011 9:33:45 PM com.palm.nova.installer.core.RdxUtils saveLogs
INFO: from C:\Users\konrad\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.2
Sep 20, 2011 9:33:45 PM com.palm.nova.installer.core.RdxUtils saveLogs
INFO: to C:\Users\konrad\AppData\Local\Temp\palmInstallerError0.log
Sep 20, 2011 9:33:45 PM com.palm.nova.installer.core.RdxUtils saveLogs
INFO: from C:\Users\konrad\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.1
Sep 20, 2011 9:33:45 PM com.palm.nova.installer.core.RdxUtils saveLogs
INFO: to C:\Users\konrad\AppData\Local\Temp\palmInstallerError1.log
Sep 20, 2011 9:33:47 PM com.palm.nova.installer.recoverytool.CardController hand
leFailCase
INFO: something failed, query to see if device is plugged in
Sep 20, 2011 9:33:47 PM com.palm.nova.installer.recoverytool.CardController hand
leFailCase
INFO: exiting handleFailCase()
err -1 "Timeout waiting for device to appear"
at com.palm.novacom.internal.NovacomDevice.waitForDeviceToAppear(Novacom
Device.java:367)
at com.palm.novacom.internal.NovacomDevice.waitForDeviceToAppear(Novacom
Device.java:344)
at com.palm.nova.installer.core.stages.RamdiskLoadingStage.run(RamdiskLo
adingStage.java:69)
at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:261
)
at java.lang.Thread.run(Unknown Source)
Sep 20, 2011 9:33:48 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got controller
Sep 20, 2011 9:33:48 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got devices 0
Sep 20, 2011 9:33:49 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got controller
Sep 20, 2011 9:33:49 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got devices 0
Sep 20, 2011 9:33:50 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got controller
Sep 20, 2011 9:33:50 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got devices 0
Sep 20, 2011 9:33:51 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got controller
Sep 20, 2011 9:33:51 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got devices 0
Sep 20, 2011 9:33:52 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got controller
Sep 20, 2011 9:33:52 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: got devices 0
Sep 20, 2011 9:33:52 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscov
eryRunner$DeviceDiscoveryThread run
INFO: timed out looking for device
Sep 20, 2011 9:33:52 PM com.palm.nova.installer.recoverytool.CardController runn
erFinished
INFO: device runner done
Sep 20, 2011 9:33:52 PM com.palm.nova.installer.recoverytool.CardController runn
erFinished
WARNING: the device seems to have been unplugged, try again
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Old 09/20/2011, 09:37 PM   #6 (permalink)
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If I do not hold the vol key up after the ramdisk load the TP goes into the reboot and the doktor keep saying waiting for device to come back. Maybe Jesus will bring it, after about 20 reboots the doktor times out saying maybe device has been disconnected.
Keep off the vol key, and unplug and replug the device when the doctor is looking for it.

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Old 09/20/2011, 11:34 PM   #7 (permalink)
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AAArrgh. Same thing, plugged in/out until my paw hurts.
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Old 09/20/2011, 11:52 PM   #8 (permalink)
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with the 3.02 webdoctor in is in an endless loop. with 3.00 it reboots once and sits there at the HP logo, but the web doctor is still waiting for device to come back, does not see it if I unplu/plug back cable.
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Old 09/20/2011, 11:57 PM   #9 (permalink)
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with the 3.02 webdoctor in is in an endless loop. with 3.00 it reboots once and sits there at the HP logo, but the web doctor is still waiting for device to come back, does not see it if I unplu/plug back cable.
Have you tried a different computer and/or cable?

Has the computer/cable you are using been successful doctoring that or any other webOS device?

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Old 09/21/2011, 12:29 AM   #10 (permalink)
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Yup. This is the original HP cable and tried two more on two win7/64 machines and an intel mac osx 6.8. I have another TP 32GB that I can get into fine with novaterm using the same PC and cable. This faulty TP I bough off Craigslist with the reboot loop stated and the suggestion it "could" be fixed with webosdoctor. I wonder what they did to it before it became mine. I should make it the control system for one of my Maserati Biturbos, looks and behaves maddeningly similar.
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Old 09/24/2011, 11:21 AM   #11 (permalink)
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I wonder if I could replace it under warranty from HP ??
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Old 09/25/2011, 11:34 AM   #12 (permalink)
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I did a recovery on another TP for a friend on the same system, cable, etc, so obviously there is something wrong with this TP
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Old 11/05/2011, 05:28 AM   #13 (permalink)
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Default Same problem...

...precisely!

Tried all the same things you did...

Did you find a solution in the end?

Driving me slightly nuts......

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Old 01/28/2012, 08:23 PM   #14 (permalink)
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I ran into the same issue. Mine eventually fixed itself after I put it on the touchstone for 20 minutes and did an activation bypass on another Pixi Plus. When I took the phone that wasn't working (and was previously in a continuous reboot cycle) off of the touchstone, I tried to power it on, and this time it booted. Then I was able to do an activation bypass. (Ultimately that's what I wanted to do; I was trying webdoctor because of a failed bypass earlier.)

I don't know why it started working again. It was already fulled charged. Worth a try though: put it on a touchstone or try AC power.
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