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  1.    #1  
    I've tried several USB ports on the back of my PC, and used 2 different USB cables. This is the error log I get from command line. I need to send in my Pre for a replacement, and so far am unable to Doctor. I have about a week until my replacement arrives. I am using a full battery that's been on charge overnight, in airplane mode. If all else fails I should just do a complete full erase, prior to sending it in?

    Palm Pre Bell Mobility CDMA
    webOS 1.4.5
    Uberkernel 1.4.5-178
    OC'd SS1K/500



    c:\Program Files (x86)\Java\jre6\bin>java -jar C:\Users\Owner\Desktop\PALM\webos
    doctorp100ewwbellmo.jar
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: baseBuild webOS.tar
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: customizationBuild bellmo.tar
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: DeviceType: castle
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: WcpSubmssion: 18
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: ForceModemUpdate: true
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: RomBuildNumber: 232
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: BaseBuild: webOS.tar
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: RecoveryToolBuildNumber: 189
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: AppSubmssion: 60
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: RecoveryToolBuildTime: 06/14/10 19:08
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: VersionStr: Palm webOS 1.4.5
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: ApprovalMikeHash: H4sIADV+FkwAA+3Ouw6CQBBG4a19Cp4AZ5eF7TW2xo7SkDAhJLIkiJfH
    FymNjQXYnK/5k8kUJ912fa2X83G3T8fnaJYgk8L799qQy7Qu807m+8yKsdYFb3NXBGdk2pCZRBap+XC7
    jtWQJGbQe6uPutKuj9/+NDZtVB3a2KyRtZaTFTmU5ebfHQAAAAAAAAAAAAAAAACA37wAQmAIBAAoAAA=

    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: CustomizationBuild: bellmo.tar
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: ApprovalBuildName: H4sIADV+FkwAA+3OvQrCMBSG4cxeRUZdSpImFldxKzjo5Bj0IIX+0Vp
    7+2onBdfq8j7LB4czvG2ftLGsxj45N5Wah3lae/9amwXzXJd6Z6b7JDhlrTfBZ5lZB2VscD5T2szU82H
    ob7HTWnVyL2S8RKma+tuf1NeiFumK+vqLrF85SCmxF70divKi97ESbZM0cXp53OWbNOSH0yb1IawW/y4
    FAAAAAAAAAAAAAAAAALx7AHH0ZRcAKAAA
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: LibCoreSubmssion: 67.1
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: return: status: 55
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.ConfigFileMgr loadCo
    nfiguration
    INFO: ApprovalCharlieHash: H4sIADV+FkwAA+3OsQrCMBRG4cw+RZ+gJjFJd919BYl6KYEaIbbq4
    1t11EXQupxv+eFyh1PPd7GUJGWzXq7q/tqr79Oj4Nx9TeP1uHbhrH7cn7wyxjbOeBsaq7TxwQZV6R+0v
    BhOfSxVpYqck1z2UQ7H/O5PcpuySEm5nSJrKlvputm/IwAAAAAAAAAAAAAAAAAAH7sBs2j1QAAoAAA=
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.CardController <init
    >
    INFO: +++++CardController
    Sep 8, 2011 2:28:04 PM com.palm.nova.installer.recoverytool.CardController <init
    >
    INFO: getLocale is : en_US
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: +++++checkAndInstallDrivers
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: Java Os Name: WINDOWS VISTA
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: Java Os Arch: X86
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: Java Os version: 6.0
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: java version: 1.6.0_26
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: java home: c:\Program Files (x86)\Java\jre6
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: java tmp dir: C:\Users\Owner\AppData\Local\Temp\
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: java vendor: Sun Microsystems Inc.
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: java vm version: 20.1-b02
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: java vm vendor: Sun Microsystems Inc.
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: user lang: null
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr is64bitWin
    dows
    INFO: +++++is64bitWindows
    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr$OffloadedS
    treamReader run
    INFO: Here is Std Error Stream output of the command:

    Sep 8, 2011 2:28:09 PM com.palm.nova.installer.core.DesktopDriversMgr$OffloadedS
    treamReader run
    INFO: Here is Std Input Stream output of the command:

    Sep 8, 2011 2:28:17 PM com.palm.nova.installer.core.DesktopDriversMgr$OffloadedS
    treamReader run
    INFO: "OWNER-PC","Microsoftr Windows VistaT Home Premium ","6.0.6002 Service Pac
    k 2 Build 6002","Microsoft Corporation","Standalone Workstation","Multiprocessor
    Free","Owner","","89583-OEM-7218791-70990","12/10/2010, 1:17:24 PM","9/4/2011,
    8:01:55 PM","Gateway","GM5632E","x64-based PC","1 Processor(s) Installed.,[01]:
    Intel64 Family 6 Model 15 Stepping 11 GenuineIntel ~2394 Mhz","Intel Corp. DPP35
    10J.15A.0276.2007.0828.2330, 8/28/2007","C:\Windows","C:\Windows\system32","\Dev
    ice\HarddiskVolume1","en-us;English (United States)","en-us;English (United Stat
    es)","(GMT-07:00) Mountain Time (US & Canada)","3,053 MB","676 MB","6,326 MB","3
    ,323 MB","3,003 MB","C:\pagefile.sys","WORKGROUP","\\OWNER-PC","146 Hotfix(s) In
    stalled.,[01]: {FF966553-FFC4-3813-B3F4-4B7F6A36A864} - Caution. Removing this p
    roduct might prevent some applications from running.,[02]: {3B45CBBB-5CA1-44FB-9
    885-ACC81F76521E},[03]: KB971513,[04]: KB971512,[05]: KB2117917,[06]: KB960362,[
    07]: KB971514,[08]: KB2079403,[09]: KB2117917,[10]: KB2141007,[11]: KB2158563,[1
    2]: KB2207566,[13]: KB2281679,[14]: KB2286198,[15]: KB2296011,[16]: KB2296199,[1
    7]: KB2305420,[18]: KB2345886,[19]: KB2347290,[20]: KB2360131,[21]: KB2378111,[2
    2]: KB2387149,[23]: KB2388210,[24]: KB2393802,[25]: KB2412687,[26]: KB2416470,[2
    7]: KB2419640,[28]: KB2423089,[29]: KB2436673,[30]: KB2442962,[31]: KB2443685,[3
    2]: KB2449742,[33]: KB2467659,[34]: KB2476490,[35]: KB2478660,[36]: KB2478935,[3
    7]: KB2479628,[38]: KB2479943,[39]: KB2481109,[40]: KB2483185,[41]: KB2485376,[4
    2]: KB2492386,[43]: KB2497640,[44]: KB2503658,[45]: KB2503665,[46]: KB2505189,[4
    7]: KB2506014,[48]: KB2506212,[49]: KB2506223,[50]: KB2507618,[51]: KB2507938,[5
    2]: KB2508272,[53]: KB2508429,[54]: KB2509553,[55]: KB2510581,[56]: KB2511455,[5
    7]: KB2518866,[58]: KB2522422,[59]: KB2524375,[60]: KB2525694,[61]: KB2530548,[6
    2]: KB2532531,[63]: KB2533623,[64]: KB2535512,[65]: KB2536275,[66]: KB2536276,[6
    7]: KB2539633,[68]: KB2541763,[69]: KB2544521,[70]: KB2544893,[71]: KB2545698,[7
    2]: KB2555917,[73]: KB2556532,[74]: KB2559049,[75]: KB2562937,[76]: KB2563227,[7
    7]: KB2563894,[78]: KB2567680,[79]: KB2570791,[80]: KB2607712,[81]: KB905866,[82
    ]: KB935509,[83]: KB937287,[84]: KB938371,[85]: KB954155,[86]: KB955430,[87]: KB
    956250,[88]: KB956744,[89]: KB961501,[90]: KB967723,[91]: KB968389,[92]: KB96881
    6,[93]: KB970238,[94]: KB970430,[95]: KB970710,[96]: KB971029,[97]: KB971468,[98
    ]: KB971657,[99]: KB971737,[100]: KB971961,[101]: KB972036,[102]: KB972145,[103]
    : KB972270,[104]: KB973507,[105]: KB973540,[106]: KB973565,[107]: KB973687,[108]
    : KB973768,[109]: KB973917,[110]: KB974318,[111]: KB974571,[112]: KB975467,[113]
    : KB975558,[114]: KB975560,[115]: KB975929,[116]: KB976470,[117]: KB976768,[118]
    : KB976772,[119]: KB977816,[120]: KB978542,[121]: KB978601,[122]: KB978886,[123]
    : KB979099,[124]: KB979309,[125]: KB979482,[126]: KB979687,[127]: KB979688,[128]
    : KB979899,[129]: KB979910,[130]: KB980195,[131]: KB980218,[132]: KB980232,[133]
    : KB980248,[134]: KB980842,[135]: KB981322,[136]: KB981349,[137]: KB981852,[138]
    : KB981957,[139]: KB981997,[140]: KB982132,[141]: KB982214,[142]: KB982480,[143]
    : KB982665,[144]: KB982799,[145]: KB983589,[146]: KB968930","1 NIC(s) Installed.
    ,[01]: Intel(R) 82562V 10/100 Network Connection, Connection Name: Home,
    DHCP Enabled: Yes, DHCP Server: 192.168.0.1, IP address(es),
    [01]: 192.168.0.169, [02]: fe80::c56b:39a8:60dd:5dcd"
    Sep 8, 2011 2:28:17 PM com.palm.nova.installer.core.DesktopDriversMgr is64bitWin
    dows
    INFO: systeminfo.exe query exited with: 0
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr is64bitWin
    dows
    INFO: Windows 64 Bit Support Available: true
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr is64bitWin
    dows
    INFO: -----is64bitWindows
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr installWin
    dowsDrivers
    INFO: +++++installWindowsDrivers
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr doesWindow
    sDriverNeedUpdating
    INFO: +++++doesWindowsDriverNeedUpdating
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr$OffloadedS
    treamReader run
    INFO: Here is Std Error Stream output of the command:

    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr$OffloadedS
    treamReader run
    INFO: Here is Std Input Stream output of the command:

    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr$OffloadedS
    treamReader run
    INFO: ERROR: The system was unable to find the specified registry key or value.
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr doesWindow
    sDriverNeedUpdating
    INFO: reg.exe query exited with: 1
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr doesWindow
    sDriverNeedUpdating
    INFO: -----doesWindowsDriverNeedUpdating
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr installWin
    dowsDrivers
    INFO: reading in driver to stream
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr installWin
    dowsDrivers
    INFO: New Windows Driver Install
    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr$OffloadedS
    treamReader run
    INFO: Here is Std Input Stream output of the command:

    Sep 8, 2011 2:28:18 PM com.palm.nova.installer.core.DesktopDriversMgr$OffloadedS
    treamReader run
    INFO: Here is Std Error Stream output of the command:

    Sep 8, 2011 2:28:20 PM com.palm.nova.installer.core.DesktopDriversMgr execIgnore
    Output
    INFO: msiexec /i C:\Users\Owner\AppData\Local\Temp\NovacomInstaller_x64.msi /pas
    sive exited with: 0
    Sep 8, 2011 2:28:20 PM com.palm.nova.installer.core.DesktopDriversMgr installWin
    dowsDrivers
    INFO: MSIEXED exited with: 0
    Sep 8, 2011 2:28:20 PM com.palm.nova.installer.core.DesktopDriversMgr installWin
    dowsDrivers
    INFO: -----installWindowsDrivers
    Sep 8, 2011 2:28:20 PM com.palm.nova.installer.core.DesktopDriversMgr checkAndIn
    stallDrivers
    INFO: -----checkAndInstallDrivers
    Sep 8, 2011 2:28:21 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscove
    ryRunner$DeviceDiscoveryThread run
    INFO: got controller
    Sep 8, 2011 2:28:21 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscove
    ryRunner$DeviceDiscoveryThread run
    INFO: got devices 1
    Sep 8, 2011 2:28:21 PM com.palm.nova.installer.recoverytool.CardController runne
    rFinished
    INFO: device runner done
    Sep 8, 2011 2:28:26 PM com.palm.nova.installer.recoverytool.BatteryCharger start
    Job
    INFO: Started:Battery Charger Stage
    Getting Into Update Mode: Rebooting into update mode
    Getting Into Update Mode: Waiting for device to come back
    Sep 8, 2011 2:31:26 PM com.palm.nova.installer.recoverytool.CardController batte
    ryChargingFinished
    WARNING: Battery Charge Failure:
    err -1 "Timeout waiting for device to appear"
    at com.palm.novacom.internal.NovacomDevice.waitForDeviceToAppear(Novacom
    Device.java:223)
    at com.palm.novacom.internal.NovacomDevice.waitForDeviceToAppear(Novacom
    Device.java:200)
    at com.palm.nova.installer.core.stages.GoIntoUpdateModeStage.run(GoIntoU
    pdateModeStage.java:45)
    at com.palm.nova.installer.core.stages.ChargeBatteryStage.run(ChargeBatt
    eryStage.java:115)
    at com.palm.nova.installer.recoverytool.BatteryCharger.run(BatteryCharge
    r.java:53)
    at java.lang.Thread.run(Unknown Source)
    Sep 8, 2011 2:31:26 PM com.palm.nova.installer.recoverytool.CardController batte
    ryChargingFinished
    INFO: Battery Charging End time (Fail) 1315513886352
    from C:\Users\Owner\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.1
    to C:\Users\Owner\AppData\Local\Temp\palmInstallerError0.log
    from C:\Users\Owner\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.0.lck
    to C:\Users\Owner\AppData\Local\Temp\palmInstallerError1.log
    java.io.IOException: The process cannot access the file because another process
    has locked a portion of the file
    at java.io.FileInputStream.readBytes(Native Method)
    at java.io.FileInputStream.read(Unknown Source)
    at com.palm.nova.installer.core.RdxUtils.saveLogs(RdxUtils.java:163)
    at com.palm.nova.installer.recoverytool.CardController.saveLogs(CardCont
    roller.java:162)
    at com.palm.nova.installer.recoverytool.CardController.handleFailCase(Ca
    rdController.java:811)
    at com.palm.nova.installer.recoverytool.CardController.batteryChargingFi
    nished(CardController.java:607)
    at com.palm.nova.installer.recoverytool.BatteryCharger.run(BatteryCharge
    r.java:55)
    at java.lang.Thread.run(Unknown Source)
    Sep 8, 2011 2:31:28 PM com.palm.nova.installer.recoverytool.CardController handl
    eFailCase
    INFO: something failed, query to see if device is plugged in
    Sep 8, 2011 2:31:28 PM com.palm.nova.installer.recoverytool.CardController handl
    eFailCase
    INFO: exiting handleFailCase()
    Sep 8, 2011 2:31:29 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscove
    ryRunner$DeviceDiscoveryThread run
    INFO: got controller
    Sep 8, 2011 2:31:29 PM com.palm.nova.installer.recoverytool.runner.DeviceDiscove
    ryRunner$DeviceDiscoveryThread run
    INFO: got devices 1
    Sep 8, 2011 2:31:29 PM com.palm.nova.installer.recoverytool.CardController runne
    rFinished
    INFO: device runner done
    Sep 8, 2011 2:31:29 PM com.palm.nova.installer.recoverytool.CardController runne
    rFinished
    WARNING: flashing failed, move to failed card
  2.    #2  
    Maybe view #60 will have an answer
  3. #3  
    Use recovery mode. That should take care of it.
  4.    #4  
    I was in recovery mode. Giant USB symbol on the screen.
  5. #5  
    When it says "Waiting for device to come back", wait for 30 seconds and then unplug and replug the USB.

    -- Rod
    WebOS Internals and Preware Founder and Developer
    You may wish to donate by Paypal to donations @ webos-internals.org if you find our work useful.
    All donations go back into development.
    www.webos-internals.org twitter.com/webosinternals facebook.com/webosinternals
  6.    #6  
    Looks like I finally got it to work, I had to try several times...for the last couple of hours actually, but I'm finally getting some progress, thanks for the help.

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