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  1.    #1  
    I've already updated to 3.02. Upon starting the Phone & video call application, my Touchpad freezes for almost an hour before I am able to close the app and use it again. Sometimes I need to hard shut down because it fails to recover.

    I have suspected my gmail contacts to be the culprit. I have 146 contacts which I do not feel is too much, but when I clear my gmail account from the preferences the functionality is restored to the touchpad, however my contacts are nevertheless missing.

    I have already attempted a factory restore using OS doctor, but the problem persists.

    Any idea what is happening?
  2. #2  
    I have the same problem. When I start the application for video it take ages and the touchpad get freeze. Only with hard reset i could use the touchpad again.
  3. #3  
    It's hard to tell without an error log.

    You can download Lumberjack in Preware, just type in Lumber in the search field(in Preware) and press enter. Launch it, and it will open in Pre emulator view.

    Go into Preferences and under Main Scene, select Yes for List Stock Apps, and Log in New Card.

    Go back to What to Look For, and select Phone & Video Calls.

    Select Retrieve Log, (a second card opens up)

    Minimize this app, now open Phone & Video Calls, and try and use it until it locks up, (or doesn't).

    When you can get back to Lumberjack, in the Log scene, hit the HP webOS in the top left, and that will open a menu, select Log, then Email.

    Email it to yourself, and post the log here for someone to look at.
  4. #4  
    Here is the log from Phone & Video Calls:

    [2011-09-27 19:57:44] (Phone & Video Calls) Event received: 'launch', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 19:57:50] (Phone & Video Calls) Event received: 'updateView', current state: 'contactlookup', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 19:58:20] (Phone & Video Calls) Event received: 'windowActivate', current state: 'contactlookup', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:00:29] (Phone & Video Calls) Event received: 'windowDeactivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:00:29] (Phone & Video Calls) Event received: 'windowActivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:00:30] (Phone & Video Calls) Event received: 'windowDeactivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:00:30] (Phone & Video Calls) Event received: 'windowActivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:00:30] (Phone & Video Calls) Event received: 'windowDeactivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:00:30] (Phone & Video Calls) Event received: 'windowActivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:00:54] (Phone & Video Calls) Event received: 'windowDeactivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:00:54] (Phone & Video Calls) Event received: 'windowActivate', current state: 'dialpad_card', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:04:51] (Phone & Video Calls) Event received: 'lock', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:04:52] (Phone & Video Calls) Event received: 'changeView', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$
    [2011-09-27 20:04:52] (Phone & Video Calls) Event received: 'emergency', current state: 'start', file:///usr/palm/frameworks/enyo/0.10/framework/build/enyo-build.jsjsjs:$75$


    -- Sent from my HP TouchPad
  5. #5  
    <thread moved>

    I moved this here as I thought this would be the best place for someone to take a look at this error log, and possibly find a solution with why the Phone & Video Calls app keeps crashing their TouchPad.

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