Unable to locate device

GraffitiSky · 10/10/2009, 03:20 AM

HELP! I just got my pre today and love it....aside from the fact that I can't get Preware working! I have the latest Java (Mac version) and installed Quick Install, and everything goes fine. Plug in my phone....set it to "just charge" but then when i click on the harddrive it says "Please plug in device and hit okay" So I do that and it says "Error: No Device Detected." BUT my phone is plugged in!!!!!! HELP !

GraffitiSky · 10/10/2009, 04:29 PM

Really? Nothing?

serqet · 10/10/2009, 04:40 PM

Hi There. Make sure your USB cable is plugged into a fast USB (2.0) port.
The same thing happened to me my first time!

GraffitiSky · 10/10/2009, 04:47 PM

Well it's plugged into the usb port that it fits in haha.
Is there a fast and "non" fast one?
The thing is I know that the USB works because I'm able to use my phone as a USB device, and it charges and everything. I've tried both of my ports..... no workie!

serqet · 10/10/2009, 04:58 PM

Another thought.... have you enabled developer mode?

http://forums.precentral.net/web-os-...ml#post1777656

I tried that with my phone and it ended up working. That reminds me! I need to turn it off!

gc916 · 10/10/2009, 05:14 PM

Quote:

Originally Posted by GraffitiSky

HELP! I just got my pre today and love it....aside from the fact that I can't get Preware working! I have the latest Java (Mac version) and installed Quick Install, and everything goes fine. Plug in my phone....set it to "just charge" but then when i click on the harddrive it says "Please plug in device and hit okay" So I do that and it says "Error: No Device Detected." BUT my phone is plugged in!!!!!! HELP !

GraffitiSky,

See this thread for detailed info that may be helpful (especially post #3) regarding webOS Quick Install problems.

Regarding Preware, take a look here.

Hope this helps.

GraffitiSky · 10/10/2009, 05:33 PM

I did everything that it said to do

not a damn thing

!!!!

serqet · 10/10/2009, 06:08 PM

I just tried to get back into WOSQI and got the same error. I went to turn developer mode back on and restarted the phone. It was still plugged into the PC. When the phone started booting up, my computer gave me the "something connected sound". A message came up saying "found new hardware". I dismissed it. Went back to Quick Install and it could then read my device.

So, maybe you need to restart your phone while it's connected to the computer. ?

I'll also take a look at the thread as suggested by gc916.

GraffitiSky · 10/10/2009, 07:11 PM

AH! IT WORKED!
Thank you so much but where the hell is Preware?!?!?!?! It's not on the list!!!!!! haha

GraffitiSky · 10/10/2009, 07:40 PM

Ok new problem
I'm trying to connect and the only way that Webos acknowledges my pre is if the Device Manager is OFF. and when i reset it and turn it ON it doesn't work!!!! ***!?!?!?! Can someone just come over and fix this. lol

nolyrics2 · 10/14/2009, 04:50 PM

I was having a no device connected issue as well, but I finally resolved the issue. All I did was download and install the SDK. Then all of a sudden quickinstall could recognize my device. Not sure how or why, but maybe it will work for you. Good Luck

Kaleb · 11/01/2009, 05:42 PM

ok i'm having the same issue. where do i find the sdk file? lol

10/10/2009, 03:20 AM	#1 (permalink)
GraffitiSky Member Join Date: Oct 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	Unable to locate device HELP! I just got my pre today and love it....aside from the fact that I can't get Preware working! I have the latest Java (Mac version) and installed Quick Install, and everything goes fine. Plug in my phone....set it to "just charge" but then when i click on the harddrive it says "Please plug in device and hit okay" So I do that and it says "Error: No Device Detected." BUT my phone is plugged in!!!!!! HELP !
	Liked by

10/10/2009, 04:29 PM	#2 (permalink)
GraffitiSky Member Join Date: Oct 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	Really? Nothing?
	Liked by

10/10/2009, 04:40 PM	#3 (permalink)
serqet Member Join Date: Jan 2008 Location: Georgia Posts: 48 Likes Received: 0 Thanks: 15 Thanked 5 Times in 5 Posts	Hi There. Make sure your USB cable is plugged into a fast USB (2.0) port. The same thing happened to me my first time! __________________ Palm Pilot -> Treo 650 -> Treo 755p -> Pre -> iPhone 4s (Sprint)
	Liked by

10/10/2009, 04:47 PM	#4 (permalink)
GraffitiSky Member Join Date: Oct 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	Well it's plugged into the usb port that it fits in haha. Is there a fast and "non" fast one? The thing is I know that the USB works because I'm able to use my phone as a USB device, and it charges and everything. I've tried both of my ports..... no workie!
	Liked by

10/10/2009, 04:58 PM	#5 (permalink)
serqet Member Join Date: Jan 2008 Location: Georgia Posts: 48 Likes Received: 0 Thanks: 15 Thanked 5 Times in 5 Posts	Another thought.... have you enabled developer mode? http://forums.precentral.net/web-os-...ml#post1777656 I tried that with my phone and it ended up working. That reminds me! I need to turn it off! __________________ Palm Pilot -> Treo 650 -> Treo 755p -> Pre -> iPhone 4s (Sprint)
	Liked by

10/10/2009, 05:33 PM	#7 (permalink)
GraffitiSky Member Join Date: Oct 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	I did everything that it said to do not a damn thing !!!!
	Liked by

10/10/2009, 06:08 PM	#8 (permalink)
serqet Member Join Date: Jan 2008 Location: Georgia Posts: 48 Likes Received: 0 Thanks: 15 Thanked 5 Times in 5 Posts	I just tried to get back into WOSQI and got the same error. I went to turn developer mode back on and restarted the phone. It was still plugged into the PC. When the phone started booting up, my computer gave me the "something connected sound". A message came up saying "found new hardware". I dismissed it. Went back to Quick Install and it could then read my device. So, maybe you need to restart your phone while it's connected to the computer. ? I'll also take a look at the thread as suggested by gc916. __________________ Palm Pilot -> Treo 650 -> Treo 755p -> Pre -> iPhone 4s (Sprint)
	Liked by Thanked By: GraffitiSky

10/10/2009, 07:11 PM	#9 (permalink)
GraffitiSky Member Join Date: Oct 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	AH! IT WORKED! Thank you so much but where the hell is Preware?!?!?!?! It's not on the list!!!!!! haha
	Liked by

10/10/2009, 07:40 PM	#10 (permalink)
GraffitiSky Member Join Date: Oct 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	Ok new problem I'm trying to connect and the only way that Webos acknowledges my pre is if the Device Manager is OFF. and when i reset it and turn it ON it doesn't work!!!! ***!?!?!?! Can someone just come over and fix this. lol
	Liked by

10/14/2009, 04:50 PM	#11 (permalink)
nolyrics2 Member Join Date: Aug 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	I was having a no device connected issue as well, but I finally resolved the issue. All I did was download and install the SDK. Then all of a sudden quickinstall could recognize my device. Not sure how or why, but maybe it will work for you. Good Luck
	Liked by

11/01/2009, 05:42 PM	#12 (permalink)
Kaleb Member Join Date: Aug 2009 Posts: 18 Likes Received: 0 Thanks: 7 Thanked 0 Times in 0 Posts	ok i'm having the same issue. where do i find the sdk file? lol
	Liked by

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