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  • 2 Post By Big Boat buick
  1.    #1  
    Hi all! I just bought a second-hand Palm Pre Plus, and I am having trouble figuring out how to erase the previous owner's Palm profile off the phone and then creating a new one for myself.

    Any help would be greatly appreciated.

    I posted this question in the Palm Pre section, so mods, I apologize if I don't quite know where to post this question.

    Thanks.
  2. #2  
    If you want to retain installed applications don't do this. Let's know if you do want to retain them.

    Run the Device Info app, scroll down to and tap [Reset Options], scroll down to and tap twice on [Full Erase] or [Secure Full Erase]. When the phone reboots go through the profile creation process to create a profile for yourself. (You will need to be online).
  3.    #3  
    Thanks Johncc, it did the trick!

    really enjoying webos and my decision to take a chance on it!
    speedtouch and bevcraw like this.
  4. #4  
    Quote Originally Posted by Big Boat buick View Post
    Thanks Johncc, it did the trick!

    really enjoying webos and my decision to take a chance on it!
    FYI: you can also hit the "thanks" or "like" button at the bottom of a post if you like the post or want to thank the member who posted.

    Welcome to PreCentral and enjoy your new phone.
  5. #5  
    Hi all, I have just bought a second hand palm pre 2 & it is asking me for an e-mail & password. This is the old owners of course who will not give me these details as I can see his credit card details on-line.

    I also need to make sure the old customer cannot access the phone again.

    Is there anyway of creating a new profile relevant to me for this phone I have search the web to no avail
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    #6  
    Quote Originally Posted by New2this tech stuff View Post
    Hi all, I have just bought a second hand palm pre 2 & it is asking me for an e-mail & password. This is the old owners of course who will not give me these details as I can see his credit card details on-line.

    I also need to make sure the old customer cannot access the phone again.

    Is there anyway of creating a new profile relevant to me for this phone I have search the web to no avail
    If you are at the Profile login screen, you should see the option to create a new profile, in addition to the "sign in to existing profile" option. Once you sign in with a new profile, the old owner will not be able to sign into or remote wipe the phone again.

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