02/21/2011, 08:40 PM
I own a Palm Pre Plus and my wife owns a Palm Pixi Plus. Her Pixi was having an issue with turning off when she was trying to make a phone call (which has anyone else had that issue before), and we were getting it replaced with a refurbished model.
Ironically/NOT-Ironically, the lady that was helping us said, "I haven't seen many of these phones before. Do you like the Palm phones?"
Since there wasn't anyone else in the store and five employees standing behind the desk, they were all listening to our conversation.
I then went into the benefits of Web OS and how it is the finest phone OS available. We gathered around the Palm Pre 2 that they had on display, because two other associates had now become interested once I explained instant search, the cards, the true multi-tasking, benefits of the physical keyboard, and then went into what Web OS 2.0 is offering, demo'd it on the Pre 2 (which was my first time and found it really nice. Sure wish I could get it on my Pre Plus), and all three of them said (and I'm not making this up), "that is a really nice phone".
The Manager had been listening from affar and came up and said, "You know I'd been wondering whether to demo that phone or not.
Bottom line they all agreed it was better than the iphone 4. Why?
THE LIABILITY IF YOU BREAK IT. Now we all know Apple is a **** organization, and unless you fall in line with (Apple Care $70, Insurance $12 WITH A $200 DEDUCTABLE...can you believe that?!!, have to buy a case to protect glass screen...YOUR INTO IT A LOT), you can seriously loose money on buying a iphone. That was just their end. They didn't even talk about OS vs OS. They all said they'd take an Android phone over the iphone 4 as well.
They also told me that they hadn't been selling them as much as they thought they would.
I digress. Bottom line Palm/HP or whoever the hell is suppose to train these people on how Web OS works hasn't done their jobs. I say this with great pride and zero humility, but they all complimented me on my sales job of Web OS and said I should be working for HP/Palm.
Lesson learned = This is sad. I remember hearing Palm was doing training about a year ago when the Pre Plus came out to help sales, but none of them had gotten it (all four said they were working for VZW for years). They told me they all got specific training last year on Android and specifically the Droid line of phones. They had a Apple representative come into their store, build them their displays, gave specific instructions to not put balloons around it etc etc.
They never heard from HP or Palm ever.
So, I wanted to relate this story because this is why I think Web OS is dead. It is that Pearl of Great Price that nobody knows about. All of these associates hadn't even heard about the Veer, the Touchpad, nor the Pre 3. Why the hell not?! If Hp hasn't even made deals with carriers yet are we going to see another Treo Pro fiasco where nobody has this phone but Palm.com?
Just a loosing battle I'm afraid. I have vented. I'm taking my ball and I'm going home now.
Just as evidence of this, the Verizon store I went into is 5941 Fm 2920 Rd, Spring, TX.