Well just got a new pre and pixi today and already contemplating returning them tomorrow. It's bad enough that i can't even use my device because it will not let me create a palm account (keeps saying profile exists for my email when ive never made one, even on a new email account i made just to test this). But then i chat with tech support and he simply tells me to retry every hour for 12 hours and then try back with them. Said its a common problem right now. Are you serious?? (and yes i have (new) service on the device, 3 bars and EV in the taskbar)
It's not like it's release day and server congestion should be expected, its a wednesday, almost 7 months after the device has already been on the market and it's still got problems like this?? Terrible. I don't have time to sit here and retry every hour for 12 hours i have to go to work in the morning...and I'm going to need a phone.
Anyways palm has already left a bad taste in my mouth and i honestly cant see myself giving them much more of a chance. How do they expect to come up as an underdog with new customers having issues with the device the second they turn it on??
ps. also have a new Hero today and just turned it on no problems. No create a profile bs, the phone is not even activated yet i just skipped the preliminary stuff and set it up on a wifi connection. Palm is already losing
Just had to vent. If anybody here knows a solution let me know, i always have more faith in the community than the actual company anyway. Thanks for reading