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  1. sciteach's Avatar
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       #1  
    I am trying to start from scratch w/WebOS doctor. I have the latest version of Doctor but when I run it I get to the screen that tells me to:

    "Connect your phone directly to your computer with your USB cable.

    Do not remove the battery or disconnect your phone during this process."

    The "Next" button stays grayed out. I have waited the 15 minutes that Palm says to wait but to no avail. Where do I go from here?

    I am using WebOS Doc. because I am getting the non-stop update reminder and just having some issues.
  2. #2  
    This is a problem I am having as well. I have waited over a hr and it still stays dim. Only thing is I have used it once before and it worked perfectly. No nothing ugh. I need help too.
  3. #3  
    Ok So this problem is fixed. Make sure you are on DevMode. This is accomplished by typing upupdowndownleftrightleftrightbastart then turn on your devmode, which will prompt for a restart. Do it. Then plug it in and start the WebOS Doctor. The next button was ready to be puched and it was ready to be started.
  4. #4  
    Quote Originally Posted by sciteach View Post
    I am trying to start from scratch w/WebOS doctor. I have the latest version of Doctor but when I run it I get to the screen that tells me to:

    "Connect your phone directly to your computer with your USB cable.

    Do not remove the battery or disconnect your phone during this process."

    The "Next" button stays grayed out. I have waited the 15 minutes that Palm says to wait but to no avail. Where do I go from here?

    I am using WebOS Doc. because I am getting the non-stop update reminder and just having some issues.
    Did you have the large usb symbol on screen when you plugged it in ?

    Phone off , plugged into wall socket , hold volume button up , when you see the usb symbol your ready for the doctor

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