10/01/2009, 06:42 PM
Heres my story, as I'm hoping someone can help me out. A couple days ago, I tried updating to WebOS 1.2 via the updates icon. After opening the updates app, I received a "unable to connect: try again later" message. I quit the app, and reopened it at least a dozen or so times. Then out of nowhere, my pre said, "you are no longer signed in to your palm profile on this device", or something of that nature, and asked me to reset it.
After resetting the device (it seemed to do a partial erase as I still have my pix/vids/music), it failed to sign in to my palm profile a few times before successfully restoring my account. After booting up, I noticed some remnants of a previous theme I had installed on my pre, and was weirded out. I proceeded to try to update my pre, only to have a "checking for upgrades" message stay on the screen until I quit the app. I tried to do a partial and full erase, to no avail. Whenever I clicked on either erase option (as well as trying ##rtn), the screen would become gray until I quit the app.
I then proceeded to contact palms online chat support, and they guided me to webos doctor. I was unable to try it as I was at work while chatting with them. When I got home, I gave webos doctor a shot, but it would never recognize my pre when it asked me to plug my pre into the computer.
After contacting palms chat support again, I requested a remote wipe via palms online tool. This was at 930pm CST on wednesday, sept 29. It has still not wiped as of oct 1 @ 630pm CST... Is there any way I could full erase my device? Or a way to update to 1.2? Any help would be greatly appreciated!