07/24/2009, 07:20 PM
Apparently there were several users who did not get a smooth upgrade. Some even pulled the battery when the screen said don't pull the battery. There are some people who are new to a high tech phone and might not realize how easy it is to screw up an upgrade. What may seem like common sense to me may not make sense to others. What I see as the most stupid thing a person can do, may seem like common sense to others. I thought it might be nice to put together a little checklist for when the next upgrade comes out.
When you first hear of an upgrade, you can verify if it is available here on the palm website under support. REMAIN CALM. Read the forums a little to verify that it is indeed available and that 90% of the upgrades are reported as successful. THERE IS NO NEED TO BE THE FIRST ON YOUR BLOCK TO GET THE UPGRADE. If it is a good package from Palm, most people will report success. If it is bad, you don't want it. If there are a high number of failures, remain calm and keep reading. Only upgrade when you are satisfied it's okay. If you have to wait a day or two, it beats these stories you are reading today of failures. When things are golden, dive in.
Now you know it's time to start the checklist.
1. Back up your data. There are several ways to back up various aspects. Do as thorough of a back up as you can, because there is a chance that something will get lost.
2. Lower your brightness to conserve battery life.
3. Turn off Bluetooth and other features that won't be needed.
4. Reboot the device and do not run any other programs. NONE.
5. Charge your battery to FULL. USB is preferred but TouchStone will do. Nothing says trouble like a dead battery before the final reboot. There could be download delays, there could be verification delays, there could be any number of unexpected ways that could make the upgrade take longer than planned.
5a. While the battery is charging, find a few things to keep you busy. A movie, a few websites that will have a lot of info on the upgrade. Have these items on hot standby for when the upgrade starts.
6. Verify that steps 1-5a are completed.
7. Go to the Updates icon and tap it. READ everything on the page. It should say that a new update is available it it will begin downloading when the time is right. You can forget about it and it will start the upgrade on it's own. It might start downloading immediately. It might give you a download button to start the download right away. If it starts or if you push the download button, it starts downloading and you are in for the long haul.
8. Set the phone where you can monitor it's progress and start on the items selected in step 5a. I strongly recommend reading websites that will have info on the upgrade so that you wont be lost when it's over or if something goes wrong.
9. As you monitor the progress, there are several things that will happen. It will download the update. It will verify the downloaded package. It will install the package. It will reboot. This process DOES NOT require any input from you unless it asks you to. i.e. You don't need to need mess with the battery, USB Cable, On-Off Switch, keyboard, or anything else unless it prompts you to take action. Therefore don't touch it unless it says to, hence placing the phone where you can monitor the progress. It might prompt you to tap install after the download and verification. When the screen says don't take out the battery, for gods sake, don't take out the battery.
10. Remain Calm. You don't know how long it should take. Even if someone else did it in XX minutes, yours might take longer if something made yours download slower. Someone else may have less junk in the phone, making the process go faster. Repeat, YOU don't know how long it will take for your phone to upgrade.
11. Monitor the progress and keep notes if you like. The main thing is to know what phase of the upgrade you are in. That way if it fails and/or you run into problems, you know what stage you were in when it failed. And if you know how long you were in that stage, it might help others diagnose your problem. There's a big difference between whining about a bricked phone and saying that the verification failed after a 45 second download. Note that while you monitor the progress, don't become fixated on it, because that makes the time fly by much slower. Get back to reading the web about the new OS and keep the phone in your peripheral view. Note that when the upgrade is finished and the computer starts to reboot, this reboot could take a long time, and sometimes there are situations where a device might reboot more than once before things are complete.
12. When the home screen comes up and stays, the upgrade is complete and you can enjoy your device.
Proper preparation and a calm attitude will go a long way to stacking the odds in your favor for a successful upgrade. Sure it is easy to get caught up in the excitement and want to dive right in. And you probably have a better than 75% chance of success by diving right in. Rest assured, the smart people with lots of computer and smart phone experience will do a back up, turn off power guzzlers, charge the device, remain calm. Leaving apps open, leaving unneeded features on, using a 60% battery, and not doing research is stacking the odds against you.