07/05/2009, 06:00 PM
A lot of people out there like to complain. If their steak is a little too tough, or not tough enough, they have to make a stink. Nothing, though, compares to people who complain about electronics. The thing is, most people wouldn't complain if they used some logic, as opposed to just tossing it out the window.
The Pre has just arrived, and certainly there are some issues. The battery life takes some getting used to (but is totally comparable to the IPhone 3G and 3GS). There are some build issues, some dead pixels, and some light bleeding, but that has happened with every smart phone since the dawn of time. These are all legitimate issues that should make you uncomfortable, or demand repair, but if you took the time to think, or research, you'd know these are known issues, especially with a brand new 1.0 device, and you should expect them when getting on board (I know I did).
The thing that bothers me, is when it comes to software. The Palm Pre, for all intents and purposes, offers just as many features, if not more, than most smart phones available today. Are there some missing, relatively basic features? Absolutely, but they will come. What people need to realize, is, software is an incredibly difficult beast to tackle, and do you know what happens when your device is rife with issues? Your product fails, and you crash and burn. This is something that Palm CAN NOT afford to do at this point in the game. They need to release a device that works, that is stable, and then add the features after the fact.
This is totally illustrated by the features that people are finding, that need a special code to be entered in order to activate. These features are there, just not active, because they obviously still have bugs. "Where is my on screen keyboard!" many exclaim. It's there, it just obviously has issues, and they'd rather not have you use a buggy piece of software, because then you'll end up being even more upset than if it wasn't there in the first place.
People throw their arms in the air about the app store. Guess what, third party apps can destroy your device, and building an infrastructure to support said third party apps is a tremendous undertaking. Would you rather they have an app store that works, for the foreseeable future, or one that constantly crashes, and apps that don't work or break your device.
Slow and steady wins the race is something all these complainers need to hear, on a daily basis, until they are satisfied. I'd much rather have the Palm Pre I have today, than the Blackberry Storm when it launched. All of the things that you want will come, Palm is just not going to sacrifice its good name because you want what you want when you want it, no ifs ands or buts.
If you stepped back and thought about these things before you swooped into the store on launch day, bought the device, and then spent the next month complaining that it wasn't what you wanted, we wouldn't have this issue, would we? There are plenty of very happy Pre owners out there, and from my own personal experience, I have shown the device to quite a few tech heads, and they all have fallen in love at first site, EVEN with its known flaws.