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Can't Doctor - Systeminfo.exe Exception
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Old 11/16/2010, 05:37 PM   #1 (permalink)
UncleVanya's Avatar
Posts: 1,501
When I try to do webOSDoctor or webOSQuickInstall I get an error from my computer saying:

"Systeminfo.exe - Application Error
The exception unknown software exception (0xc0000409) occurred in the application at location 0x0100bece."

After this the novacomm install seems to kick off and eventually I see a command prompt box that flashes up "Service Removed" and then closes. During this time the doctor or the quickinstall is stalled and will not close.

Interestingly enough I can still use webOSRepair without issues. So I don't think Novacomm is at issue. I have followed these instructions to reinstall Novacomm without any improvement.

Scratch that last.
I'm not sure if installing Novacom has helped. I need to go home and don't have time to run the doctor but I did get connected via webOSQuickInstall so all may be fixed. We'll see... stay tuned.
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exception, systeminfo.exe, webosdoctor

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