Help!!! receiver and mic not working anymore??!?!?

hesosmoove · 11/17/2009, 01:28 PM

Im running webos 1.3.1 i have patches and a theme running. I removed all of them before updating saturday,everything was fine until this morning. Phonecalls can be made and received but when i answer, i cant hear the caller and they cant hear me...should/can i run webos doctor or run a full erase??

Achill3s · 11/17/2009, 01:36 PM

No you have a hardware issue (issue has been around since launch day and is not OS specific). Your phone is stuck in headset mode. Call your voicemail and look at the icon on your dialer that you would tap if you wanted "speaker" mode. If there is a picture of a headset, you have a hw issue (stuck pin/dll that result in a sw bug).

You can search the forums and find various temp solutions (turning Pre upside down and blowing into your headphone jack, q-tip with very light alcohol, insert it into your headphone jack, etc).

Either way, you'll probably have to take it back to Sprint as this is a hw issue that will continue to appear.

hesosmoove · 11/17/2009, 01:39 PM

Thanks,will be taking it back tomorrow.. U were right,called voicemail and it works on speaker but when i take it off, it reverts back to the headphones icon

sdmeier · 11/17/2009, 01:47 PM

I had this problem some time back.

I was trying to find anyway to get it fixed.

On a wim... I launched the Music Player and Pressed The play and volume options in there and suddenly it started working again. Not sure if it that is what fixed it or if I just got lucky.

I have never had the problem again and I use my Headset a lot.

Achill3s · 11/17/2009, 01:57 PM

Quote:

Originally Posted by hesosmoove

Thanks,will be taking it back tomorrow.. U were right,called voicemail and it works on speaker but when i take it off, it reverts back to the headphones icon

What you can try for now is to insert a headset jack in and out of the port and it might loosen the pin.

What I had work was doing the following:

Device info (last page of launcher) > Preferences > Interactive tests > Audio > start

This usually resets the dll for that particular pin. Hope it helps.

jelevy · 04/02/2010, 02:21 PM

Oh I hate it...I just had that problem, drove me insane...not sure if this will work for anyone else but I jammed the earpiece jack into the input and just removed it real fast, did it kinda aggressive...I'm sure this could ultimately damage it more, but I got lucky and it fixed the problem

11/17/2009, 01:28 PM	#1 (permalink)
hesosmoove Member Join Date: Nov 2009 Posts: 45 Likes Received: 0 Thanks: 2 Thanked 9 Times in 6 Posts	Help!!! receiver and mic not working anymore??!?!? Im running webos 1.3.1 i have patches and a theme running. I removed all of them before updating saturday,everything was fine until this morning. Phonecalls can be made and received but when i answer, i cant hear the caller and they cant hear me...should/can i run webos doctor or run a full erase??
	Liked by

11/17/2009, 01:36 PM	#2 (permalink)
Achill3s Forum Moderator Join Date: Jul 2009 Posts: 2,999 Likes Received: 59 Thanks: 262 Thanked 539 Times in 392 Posts	No you have a hardware issue (issue has been around since launch day and is not OS specific). Your phone is stuck in headset mode. Call your voicemail and look at the icon on your dialer that you would tap if you wanted "speaker" mode. If there is a picture of a headset, you have a hw issue (stuck pin/dll that result in a sw bug). You can search the forums and find various temp solutions (turning Pre upside down and blowing into your headphone jack, q-tip with very light alcohol, insert it into your headphone jack, etc). Either way, you'll probably have to take it back to Sprint as this is a hw issue that will continue to appear. __________________ Achill3s' Palm Pre: Modded and patched to death!!
	Liked by Thanked By: hesosmoove

11/17/2009, 01:39 PM	#3 (permalink)
hesosmoove Member Join Date: Nov 2009 Posts: 45 Likes Received: 0 Thanks: 2 Thanked 9 Times in 6 Posts	Thanks,will be taking it back tomorrow.. U were right,called voicemail and it works on speaker but when i take it off, it reverts back to the headphones icon
	Liked by

11/17/2009, 01:47 PM	#4 (permalink)
sdmeier Member Join Date: Jun 2009 Location: Virginia Posts: 47 Likes Received: 0 Thanks: 2 Thanked 3 Times in 3 Posts	I had this problem some time back. I was trying to find anyway to get it fixed. On a wim... I launched the Music Player and Pressed The play and volume options in there and suddenly it started working again. Not sure if it that is what fixed it or if I just got lucky. I have never had the problem again and I use my Headset a lot.
	Liked by

04/02/2010, 02:21 PM	#6 (permalink)
jelevy Member Join Date: Apr 2010 Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Oh I hate it...I just had that problem, drove me insane...not sure if this will work for anyone else but I jammed the earpiece jack into the input and just removed it real fast, did it kinda aggressive...I'm sure this could ultimately damage it more, but I got lucky and it fixed the problem
	Liked by

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