iTunes can't see my Palm Pre (so I can't use Media Sync)

a12rodgers · 12/03/2010, 01:10 AM

(Cross posting because I don't know whether this is more of an app or sync question.)

I just swapped to a new Verizon Palm Pre Plus. No trouble with the switch. Got it back up and running, Palm profile loaded, Preware reinstalled, etc. I'm running webOS 1.4.5.

Prior to this, my Palm Pre Plus had been doing the Media Sync perfectly. (iTunes 9.0.1.8)

After this switch, though, I can't get the Palm to show up in iTunes. I hook it up via USB, choose Media Sync, it is recognized properly by my desktop (Windows 7). In the Win7 device panel, it even shows up as an iPod. But no device ever shows up in iTunes.

Thoughts? I've tried this with Dev mode switched on and off. I've rebooted to make sure the vestiges of WebOSQuickInstall aren't running. But nothing!

Thanks in advance for any help you can provide.

Cantaffordit · 12/03/2010, 01:21 AM

you have torn media syn on in the device app. It defaults to off.

a12rodgers · 12/03/2010, 11:01 AM

Sorry -- I don't understand what a "torn" installation means. And what would you recommend that I do as a next step to resolve?

Just to clarify, I can see the "Media Sync" option when I connect the USB cable just fine. I've re-enabled that option. The issue is that the Pre shows up on my W7 workstation, but never inside iTunes as a device.

Thanks...

Freshyz · 11:26 AM

Are you in DevMode? The only way it works for me.. .
Edit: oops, saw that you tried that. Not sure whats up then.

Just remembered I've had to go into iTunes prefs and 'forget all synced devices' to get it to work sometimes, try that..

morrison0880 · 12/03/2010, 11:41 AM

Quote:

Originally Posted by a12rodgers

Sorry -- I don't understand what a "torn" installation means. And what would you recommend that I do as a next step to resolve?

Just to clarify, I can see the "Media Sync" option when I connect the USB cable just fine. I've re-enabled that option. The issue is that the Pre shows up on my W7 workstation, but never inside iTunes as a device.

Thanks...

Bwaaahahahaha! Pretty sure he meant "turned on".

a12rodgers · 12/03/2010, 11:43 AM

Oh... that makes sense. Yep -- already did that. Everything looks right on the Pre. And in Windows. It's just within iTunes that I don't see a device connected.

morrison0880 · 12/03/2010, 01:05 PM

I know that itunes got rid of the Pre/itunes sync in the series of back and forth updates to enabling/disabling that functionality between the two companies. I haven't even checked it out lately, but if you were running a version of itunes that was not updated to disable the sync, you were probably good. However, if you updated it, you wouldn't be able to sync.

Cantaffordit · 12/03/2010, 01:06 PM

Quote:

Originally Posted by a12rodgers

Oh... that makes sense. Yep -- already did that. Everything looks right on the Pre. And in Windows. It's just within iTunes that I don't see a device connected.

are you running a really old version of itunes?

a12rodgers · 12/03/2010, 01:09 PM

iTunes ver 9.0.1.8 -- that's one of the last ones that Media Sync worked with, I think.

And note that this same version was working with my old Pre Plus. It's just that after my hardware switch, it can't be seen.

One idea is that there's something about the old one that started out with older WebOS versions and was upgraded to 1.4.5, whereas the new one is just out of the box at 1.4.5.

Orion Antares · 12/03/2010, 01:15 PM

Does Songbird do media syncing for the Pre? If so you could switch to that program instead or just use it to test if your Pre is still able to sync. It would eliminate iTunes as the problem if it can't sync with other programs.

Cantaffordit · 12/03/2010, 01:17 PM

have you tried windows media player and music match?

a12rodgers · 12/03/2010, 01:41 PM

I'm open to exploring other software. I've tried a couple others. But what I'm trying to solve right now is this iTunes problem -- extra frustrating because it was working with my old Pre. Ideas on why iTunes wouldn't see the device?

Freshyz · 12/03/2010, 01:44 PM

Quote:

Originally Posted by a12rodgers

iTunes ver 9.0.1.8 -- that's one of the last ones that Media Sync worked with, I think.

And note that this same version was working with my old Pre Plus. It's just that after my hardware switch, it can't be seen.

One idea is that there's something about the old one that started out with older WebOS versions and was upgraded to 1.4.5, whereas the new one is just out of the box at 1.4.5.

Just to confirm I am using 9.0.1.8 with 1.4.5 and it works (in DevMode).
My only guess is it wants to sync your last phone so try the 'reset sync history' option under prefs > devices, restart everything and see if that works. Good luck..

a12rodgers · 12/03/2010, 01:47 PM

Thanks. Will try that tonight.

a12rodgers · 12/03/2010, 08:36 PM

No dice. Tried resetting that. Still doesn't appear in iTunes. Other ideas?

a12rodgers · 12/07/2010, 07:35 PM

Tried it in DEV mode and out of DEV mode -- neither worked. Any ideas for getting my new Palm to show up in iTunes like my old Palm did?

malpha · 02:15 PM

No clue, just wanted to say I had (well, have really) the same problem. I read for some people it was problems with Mytetherand usbnet. What happened for me was that I ended up syncing it as an iPod with jRiver media sync, which set the phone up like an iPod and then synced. After that I could see it in iTunes...on and off, it was a hit and miss sort of thing. Once it connected just from switching from one iTunes display view to another. This is on Windows 7 Enterprise. Sorry I can't be much more help. If you're concerned, jRiver can import your entire iTunes library and playlists so you can get the initial sync going.

FidelitySyndrom · 12/07/2010, 11:19 PM

You may need to reinstall iTunes (assuming you have the old setup file). Otherwise, I recommend iTunes agent. This program is awesome because it allows you to drag all media to a playlist in iTunes that syncs with your phone. You can set up which playlist(s) sync and to which folder. Only downside is that playlists do not transfer, but with music remix flylists this is less of a problem. Another plus is that you can add music and keep your phone out of usb mode until you are ready to sync; that way you are not without phone function while adding media.

-- Sent from my Palm Pre using Forums Beta

Arthur Thornton · 12/08/2010, 02:02 AM

Try plugging it into a different USB port or swapping out the cable. Sometimes the cable can be an issue (though not sure why). It has been determined that the cable can cause issues with Novacom, so I wouldn't be surprised if iTunes can have trouble based on the cable (even if it is a Palm cable).

mikeisnowonfire · 12/08/2010, 01:22 PM

That is a tough one.... Everyone already mentioned all the things to try. Good luck and let us know if and how you got it to work!

12/03/2010, 01:10 AM	#1 (permalink)
a12rodgers Member Join Date: Jan 2010 Posts: 14 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	iTunes can't see my Palm Pre (so I can't use Media Sync) (Cross posting because I don't know whether this is more of an app or sync question.) I just swapped to a new Verizon Palm Pre Plus. No trouble with the switch. Got it back up and running, Palm profile loaded, Preware reinstalled, etc. I'm running webOS 1.4.5. Prior to this, my Palm Pre Plus had been doing the Media Sync perfectly. (iTunes 9.0.1.8) After this switch, though, I can't get the Palm to show up in iTunes. I hook it up via USB, choose Media Sync, it is recognized properly by my desktop (Windows 7). In the Win7 device panel, it even shows up as an iPod. But no device ever shows up in iTunes. Thoughts? I've tried this with Dev mode switched on and off. I've rebooted to make sure the vestiges of WebOSQuickInstall aren't running. But nothing! Thanks in advance for any help you can provide.
	Liked by

12/03/2010, 01:21 AM	#2 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,150 Likes Received: 958 Thanks: 3,804 Thanked 3,911 Times in 2,777 Posts	you have torn media syn on in the device app. It defaults to off.
	Liked by

12/03/2010, 11:01 AM	#3 (permalink)
a12rodgers Member Join Date: Jan 2010 Posts: 14 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	Sorry -- I don't understand what a "torn" installation means. And what would you recommend that I do as a next step to resolve? Just to clarify, I can see the "Media Sync" option when I connect the USB cable just fine. I've re-enabled that option. The issue is that the Pre shows up on my W7 workstation, but never inside iTunes as a device. Thanks...
	Liked by

12/03/2010, 11:18 AM	#4 (permalink)
Freshyz Member Join Date: Jun 2009 Location: Utah Posts: 926 Likes Received: 1 Thanks: 211 Thanked 114 Times in 92 Posts	Are you in DevMode? The only way it works for me.. . Edit: oops, saw that you tried that. Not sure whats up then. Just remembered I've had to go into iTunes prefs and 'forget all synced devices' to get it to work sometimes, try that.. Last edited by Freshyz; 12/03/2010 at 11:26 AM.
	Liked by

12/03/2010, 11:43 AM	#6 (permalink)
a12rodgers Member Join Date: Jan 2010 Posts: 14 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	Oh... that makes sense. Yep -- already did that. Everything looks right on the Pre. And in Windows. It's just within iTunes that I don't see a device connected.
	Liked by

12/03/2010, 01:05 PM	#7 (permalink)
morrison0880 Member Join Date: Jun 2009 Posts: 838 Likes Received: 3 Thanks: 271 Thanked 252 Times in 147 Posts	I know that itunes got rid of the Pre/itunes sync in the series of back and forth updates to enabling/disabling that functionality between the two companies. I haven't even checked it out lately, but if you were running a version of itunes that was not updated to disable the sync, you were probably good. However, if you updated it, you wouldn't be able to sync. __________________ I don't understand the purpose of the line, “I don't need to drink to have fun.” Great, no one does. But why start a fire with flint and sticks when they've invented the lighter? Let's all give thanks to the app that started it all. http://forums.precentral.net/homebre...ebrew-app.html
	Liked by

12/03/2010, 01:09 PM	#9 (permalink)
a12rodgers Member Join Date: Jan 2010 Posts: 14 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	iTunes ver 9.0.1.8 -- that's one of the last ones that Media Sync worked with, I think. And note that this same version was working with my old Pre Plus. It's just that after my hardware switch, it can't be seen. One idea is that there's something about the old one that started out with older WebOS versions and was upgraded to 1.4.5, whereas the new one is just out of the box at 1.4.5.
	Liked by

12/03/2010, 01:15 PM	#10 (permalink)
Orion Antares Member Join Date: Jun 2010 Location: Alaska Posts: 1,617 Likes Received: 105 Thanks: 67 Thanked 304 Times in 227 Posts	Does Songbird do media syncing for the Pre? If so you could switch to that program instead or just use it to test if your Pre is still able to sync. It would eliminate iTunes as the problem if it can't sync with other programs. __________________ Sign up for SugerSync Get and Give 500MB of extra space Sign up for DropBox Get and Give 250MB of extra space Sign up for Memopal Get and Give 500MB of extra space GoAruna is a cloud service with a webOS app maintained by the company and referral bonuses
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12/03/2010, 01:17 PM	#11 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,150 Likes Received: 958 Thanks: 3,804 Thanked 3,911 Times in 2,777 Posts	have you tried windows media player and music match?
	Liked by

12/03/2010, 01:41 PM	#12 (permalink)
a12rodgers Member Join Date: Jan 2010 Posts: 14 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	I'm open to exploring other software. I've tried a couple others. But what I'm trying to solve right now is this iTunes problem -- extra frustrating because it was working with my old Pre. Ideas on why iTunes wouldn't see the device?
	Liked by

12/03/2010, 01:47 PM	#14 (permalink)
a12rodgers Member Join Date: Jan 2010 Posts: 14 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	Thanks. Will try that tonight.
	Liked by

12/03/2010, 08:36 PM	#15 (permalink)
a12rodgers Member Join Date: Jan 2010 Posts: 14 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	No dice. Tried resetting that. Still doesn't appear in iTunes. Other ideas?
	Liked by

12/07/2010, 07:35 PM	#16 (permalink)
a12rodgers Member Join Date: Jan 2010 Posts: 14 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	Tried it in DEV mode and out of DEV mode -- neither worked. Any ideas for getting my new Palm to show up in iTunes like my old Palm did?
	Liked by

12/07/2010, 09:22 PM	#17 (permalink)
malpha Member Join Date: Sep 2009 Location: Virginia Posts: 1,836 Likes Received: 3 Thanks: 155 Thanked 371 Times in 264 Posts	No clue, just wanted to say I had (well, have really) the same problem. I read for some people it was problems with Mytetherand usbnet. What happened for me was that I ended up syncing it as an iPod with jRiver media sync, which set the phone up like an iPod and then synced. After that I could see it in iTunes...on and off, it was a hit and miss sort of thing. Once it connected just from switching from one iTunes display view to another. This is on Windows 7 Enterprise. Sorry I can't be much more help. If you're concerned, jRiver can import your entire iTunes library and playlists so you can get the initial sync going. Last edited by malpha; 12/08/2010 at 02:15 PM.
	Liked by

12/07/2010, 11:19 PM	#18 (permalink)
FidelitySyndrom Member Join Date: Dec 2009 Posts: 185 Likes Received: 4 Thanks: 3 Thanked 14 Times in 14 Posts	You may need to reinstall iTunes (assuming you have the old setup file). Otherwise, I recommend iTunes agent. This program is awesome because it allows you to drag all media to a playlist in iTunes that syncs with your phone. You can set up which playlist(s) sync and to which folder. Only downside is that playlists do not transfer, but with music remix flylists this is less of a problem. Another plus is that you can add music and keep your phone out of usb mode until you are ready to sync; that way you are not without phone function while adding media. -- Sent from my Palm Pre using Forums Beta
	Liked by

12/08/2010, 02:02 AM	#19 (permalink)
Arthur Thornton Homebrew Developer Join Date: Aug 2009 Location: Midlothian, VA Posts: 1,218 Likes Received: 8 Thanks: 1,046 Thanked 485 Times in 260 Posts	Try plugging it into a different USB port or swapping out the cable. Sometimes the cable can be an issue (though not sure why). It has been determined that the cable can cause issues with Novacom, so I wouldn't be surprised if iTunes can have trouble based on the cable (even if it is a Palm cable). __________________ Arthur Thornton webOS Application Engineer, Appstuh Writer, webOS Nation My Websites: http://www.arthurthornton.net My apps: Sparrow for Twitter Voice Memos
	Liked by

12/08/2010, 01:22 PM	#20 (permalink)
mikeisnowonfire Member Join Date: Aug 2009 Location: Eastlake, OH Posts: 1,076 Likes Received: 2 Thanks: 80 Thanked 156 Times in 111 Posts	That is a tough one.... Everyone already mentioned all the things to try. Good luck and let us know if and how you got it to work! __________________ My Themes:CLICK HERE Facebook:CLICK HERE Twitter:CLICK HERE Email:CLICK HERE If I have helped you, the best thanks is, well, hitting the THANKS button!
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