HP App Catalog Download Failed

lvshankar · 09/15/2012, 10:31 AM

I'm a new TouchPad owner - from India. [Yay!]

My friend helped me put a lot of apps in it. Earlier this week, HP App Catalog said it has some updates. Some apps like Quickoffice [now at v2.2.247] and a few others updated smoothly. But the below apps keep throwing a 'Download failed' error no matter how often I try. Any idea why?

Angry Birds Rio HD [1.2.1] (All are current versions)
AudiophileHDPro [0.0.8]
Coloring Book HD [1.1.8] (hehe)
Gilmpse [1.0.8]
KalemSoft Media Player [0.3.4]
Pix [0.9.6]
Video Flood HD [3.1.1]
WebOSM [1.1.1]

All apps seem to be running properly - except when the updates failed I haven't said "Don't download". Attached screenshots taken after the updates failed.

Garrett92C · 09/15/2012, 10:44 AM

Where did your friend happen to get those apps?

Sanjay · 09/15/2012, 11:06 AM

Quote:

Originally Posted by lvshankar

My friend helped me put a lot of apps in it. Earlier this week, HP App Catalog said it has some updates. Some apps like Quickoffice [now at v2.2.247] and a few others updated smoothly. But the below apps keep throwing a 'Download failed' error no matter how often I try. Any idea why?

Angry Birds Rio HD [1.2.1] (All are current versions)
AudiophileHDPro [0.0.8]
Coloring Book HD [1.1.8] (hehe)
Gilmpse [1.0.8]
KalemSoft Media Player [0.3.4]
Pix [0.9.6]
Video Flood HD [3.1.1]
WebOSM [1.1.1]

All apps seem to be running properly - except when the updates failed I haven't said "Don't download". Attached screenshots taken after the updates failed.

Did you actually buy the apps and install them from the 'app catalog'? I would guess that it is not the case. Which is why when you try to download the updates, it fails. Because the app catalog checks to see if you have actually purchased the apps before updating an app.

lvshankar · 12:36 PM

I think they are from the App Catalog. I updated the email address associated with the WebOS account once I got the TP as it was initially a different account my friend had created for me.

I'm checking with my friend in the meantime on how he got the apps and will update here when I hear something.

Edit:Also, if they weren't downloaded through App Catalog how come the App Catalog on my TP recognizes them as installed and gives a 'Update' button next to all these items?

Grabber5.0 · 09/15/2012, 03:04 PM

It recognizes them on your Touchpad because they really are installed. But when you try to update the server recognizes that you did not purchase them and refuses to update them. Your best bet is to just buy them.

-- Sent from my TouchPad using Communities

lvshankar · 09/16/2012, 08:19 AM

Thank you Grabber5.0, Sanjay & Garrett92C.

It seems some of the apps were indeed not purchased. Is there a way I can buy them from India? I do not have a US credit card

Grabber5.0 · 09/16/2012, 01:00 PM

I'm not sure.. I know there have been threads discussing it.. The US credit card thing has been a pain for non-launch countries.

-- Sent from my TouchPad using Communities

sekhar1661 · 02/25/2013, 01:20 AM

hi this sekhar i new purchised palm pre plus ver hp web os 2.1.0 wi fi working web&emailes browising is good working but app catlog is not working please help me

GMMan · 02/25/2013, 07:42 AM

Did you you sign in/create new Palm Profile?

09/15/2012, 10:44 AM	#2 (permalink)
Garrett92C Homebrew Developer Posts: 405 Global Posts: 587	Where did your friend happen to get those apps? __________________ Want to keep up with my exciting new projects? You know where to find me.
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09/15/2012, 12:20 PM	#4 (permalink)
lvshankar Member Posts: 8	I think they are from the App Catalog. I updated the email address associated with the WebOS account once I got the TP as it was initially a different account my friend had created for me. I'm checking with my friend in the meantime on how he got the apps and will update here when I hear something. Edit:Also, if they weren't downloaded through App Catalog how come the App Catalog on my TP recognizes them as installed and gives a 'Update' button next to all these items? Last edited by lvshankar; 09/15/2012 at 12:36 PM. Reason: Added more info
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09/15/2012, 03:04 PM	#5 (permalink)
Grabber5.0 Member Posts: 2,314 Global Posts: 2,366	It recognizes them on your Touchpad because they really are installed. But when you try to update the server recognizes that you did not purchase them and refuses to update them. Your best bet is to just buy them. -- Sent from my TouchPad using Communities __________________ Matt Williams Developer of: SMS Auto Forward/Reply, GPS Viewer, Keyring converters for CSV, eWallet, & CodeWallet Touchpad Patches: Keyring HD, ClassicNote HD, YouTube HD (for 2.1 app)
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09/16/2012, 08:19 AM	#6 (permalink)
lvshankar Member Posts: 8	Thanks! Thank you Grabber5.0, Sanjay & Garrett92C. It seems some of the apps were indeed not purchased. Is there a way I can buy them from India? I do not have a US credit card
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09/16/2012, 01:00 PM	#7 (permalink)
Grabber5.0 Member Posts: 2,314 Global Posts: 2,366	I'm not sure.. I know there have been threads discussing it.. The US credit card thing has been a pain for non-launch countries. -- Sent from my TouchPad using Communities __________________ Matt Williams Developer of: SMS Auto Forward/Reply, GPS Viewer, Keyring converters for CSV, eWallet, & CodeWallet Touchpad Patches: Keyring HD, ClassicNote HD, YouTube HD (for 2.1 app)
	Liked by Thanked By: sekhar1661

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02/25/2013, 01:20 AM	#8 (permalink)
sekhar1661 Member Posts: 1	palm pre plus hi this sekhar i new purchised palm pre plus ver hp web os 2.1.0 wi fi working web&emailes browising is good working but app catlog is not working please help me
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02/25/2013, 07:42 AM	#9 (permalink)
GMMan Member Posts: 2,090	Did you you sign in/create new Palm Profile? __________________ Contact: @GMMan_BZFlag (me on Twitter) \| webOS onTap \| @webOSonTap webOS Releases: Change your App Catalog country: TouchPad/PC \| TouchPad/webOS Resources \| Search suggestion patch for browser \| Cycling Email Notifications \| Don't Doctor! Make a good support request. \| How to post logs \| webOS Charge Monitor I will be busy, so I may not be able to provide private support.
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