I had to replace my TP with a new one sincee I dropped it and broke the glass. I was able to use the Save/Restore application on my original TP and I copied the saverestore directory to my windows 7 computer. After activation of the new TP and updating it to the current OS. I copied the saverestore directory to the new TP and then opened and closed SplashID and ran the Save/Restore application to recover my SplashID data. The message that I get after trying to do the restrore is " com.splashdata.app.splashid not installed". On my previous TP, I was able to restore the data without any problem. I was able to restore other application data, just not SplashID. The SplashID version is 4.2.3 which is the same version that I had on my original TP. All help is appreciated. TIA