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  1.    #1  
    I got a new Touchstone for Christmas, but it's not charging my Pre. I am using a different wall outlet than the factory one because the one that came with my Pre was dropped (from a very short distance) and no longer works. The wall outlet charges my phone just fine without the Touchstone. Is this the non-Palm wall outlet the problem or is it something else? Thanks.
  2. #2  
    is it the pre cable between the wall wart and the touchstone? The appeture on the touchstone is too skinny for the stnd micro usb cable...
  3. tamvegas's Avatar
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    #3  
    The Palm power supply that comes with the Pre has a higher power (quick charge) than regular usb power supplies. The Touchstone requires that higher power. I have a seido power supply that won't work with the touchstone either. Also, the full-size Sprint car charger works with the Touchstone, but the smaller one (got from the PreCentral store) won't work.
    That's why the Touchstone charges about three times faster than a computer usb port.
    You need to get a round Palm plug-in power supply for the Touchstone.
    I haven't found any other yet that works.
    Good luck.
  4. #4  
    I purchased an after market wall charger for the road, some them like mine do not put out enough power for the TS to work. Need to get a Palm wall charger.
  5.    #5  
    Quote Originally Posted by tamvegas View Post
    The Palm power supply that comes with the Pre has a higher power (quick charge) than regular usb power supplies. The Touchstone requires that higher power. I have a seido power supply that won't work with the touchstone either. Also, the full-size Sprint car charger works with the Touchstone, but the smaller one (got from the PreCentral store) won't work.
    That's why the Touchstone charges about three times faster than a computer usb port.
    You need to get a round Palm plug-in power supply for the Touchstone.
    I haven't found any other yet that works.
    Good luck.
    thank you! Thank you all for the input. Good to know it charges 3 times faster, but sorry to know I have to buy a new wall charger. Oh well. The original one that came with the Pre was dropped from only 3 feet. Not very sturdy for a stupid wall charger. Oh well. Thanks again and HAPPY HOLIDAYS!
  6. #6  
    I just got mine for Christmas as well and it works fine. I use the USB cable and outlet that came w/ the phone. It works great. I love it!

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