I hope someone can help. I had to hard reset my 800W as it would not boot up. I tried to use the sprite backup that came with the phone to to a restore from a backup I have on my memory card. I can do the restore but I get an error "can not restore system settings" .. If I change the sprite backup to OVERWRITE system settings RATHER then MERGE, it works but the phone freezes when it goes to make or receive a call. HOW can I resolve this??