Page 17 of 37 FirstFirst ... 7121314151617181920212227 ... LastLast
Results 321 to 340 of 724
  1. #321  
    Quote Originally Posted by Bujin View Post
    Are you certain about that? Has anyone reported that Sprint allowed a return based upon GPS issues? I'm not sure that Sprint will want to open that door, but I could be wrong.
    Sprint is offering a variety of discounts. I know of people who have gotten full replacement and people who have been offered the instant savings on either the Treo Pro or HTC pro (about $200).

    Sprint's wording is a little fuzzier than Palms, and makers are generally the primary liability holders on missing features so they probably figure their exposure is less than Palms.

    It really comes down to a good chance of a class action down the line. Palm has refunded a number through BBB compliance mechanisms, Sprint has made a umber of settlements. I am sure they have internal polices, memos on response to people seeking recourse. but one would not expect either to have any public policy as that would harm them by widening the issue to all users as opposed to those making a formal demand.
  2. #322  
    Quote Originally Posted by aero View Post
    No I don't think anyone has gotten that. 30 day policy has to do with other things. The 309 day has to do with dissatisfaction even if all warranted features are present, not about warranted features not present. I certainly was not presented by Sprint with any mentioned of the 30 day policy any discussion over the issue.

    They are not going to have an official line because there is a good deal of legal exposure.
    IIRC that's been posted here. I know I've had discussions with two different people where they got that response as well.

    The 30 day is the basic default fallback when they do not want to swap out your phone and you are trying to get them to do so.
  3. #323  
    Should be even easier to upgrade to the Treo Pro since the 800w is being replaced by it. I was in my local store today and they said that they don't have any updates on the Treo Pro release date but they do have a lot of 800w owners who can't wait to upgrade.

    The bottom line is that Sprint wants happy customers to reduce churn and the 800w isn't keeping anyone around. That's why they pushed so hard to get the Treo Pro released quickly.
  4. #324  
    Quote Originally Posted by Ebag333 View Post
    The 30 day is the basic default fallback when they do not want to swap out your phone and you are trying to get them to do so.
    The standard fallback on the 800w is to offer you a touch pro at the new customer price w/o rebate. ie $180 off the touch pro without meeting any qualifications for the 180 off.
  5. #325  
    Not trying to be difficult, but I'm a believer in quantifying things. Do we have any verification of 800w customers getting a Touch Pro for a discount? I'm hearing that one person contacted the BBB, then I hear that multiple people have. I hear that Sprint gives $180 off, but haven't heard anyone who actually did it.

    I would like to separate speculation from fact. Thanks!
    Everything's Amazing and Nobody's Happy

    Treo600 --> Treo650-->PPC6700-->Treo700P-->Treo755P-->Treo800W --> Touch Pro-->Palm Pre --> EVO 4G
  6. #326  
    Quote Originally Posted by Bujin View Post
    Not trying to be difficult, but I'm a believer in quantifying things. Do we have any verification of 800w customers getting a Touch Pro for a discount? I'm hearing that one person contacted the BBB, then I hear that multiple people have. I hear that Sprint gives $180 off, but haven't heard anyone who actually did it.

    I would like to separate speculation from fact. Thanks!
    Well it is not speculation, but rather varying results which is what you will see until (if/when) a suit is filed.

    As far as a discounted touch pro, tha tis ieasy. Sprint Tech support cannot themselves create an ticket for a free exchange, but they can ticket you to get $180 off ($400 touch pro)

    My BBB complaint against palm netted an offer of buyback but one which would have net costed me $100 per unit (I have three) so that was not interesting to me.

    Also keep in mind that Sprint for decent customers will often extend the 30 "any reason" exchange for NIB alternate model to 45 to 60 days. After all, they cant sell the exchange as new even after it is used for just a couple of days anyway.

    the rest is going to depend on how high you bring the issue and how. Remember there real sprint fallback is that this is a Palm problem. Traditionally providers do this. It is only in one case, where the provider volunteer in writing, officially and publicly the assertion that they themselves instructed to maker to disable a function that a provider was held responsible (Verizon/Motorola case) otherwise all the suits on this kind of thing go to the maker. In prior cases where palm lost or was forced to settle suits it was Palm not the provider.
  7. #327  
    Quote Originally Posted by aero View Post
    As far as a discounted touch pro, tha tis ieasy. Sprint Tech support cannot themselves create an ticket for a free exchange, but they can ticket you to get $180 off ($400 touch pro)
    Has anyone reported being able to do this, or is it speculation that they will? I don't recall seeing anyone actually state that they got $180 off. I have a buddy who works for Sprint, and he indicated that they are not EOL'ing the 800w (remember, the 755p is still for sale on Sprint), and aren't generally giving discounts.
    Everything's Amazing and Nobody's Happy

    Treo600 --> Treo650-->PPC6700-->Treo700P-->Treo755P-->Treo800W --> Touch Pro-->Palm Pre --> EVO 4G
  8. #328  
    Quote Originally Posted by Bujin View Post
    Has anyone reported being able to do this, or is it speculation that they will? I don't recall seeing anyone actually state that they got $180 off. I have a buddy who works for Sprint, and he indicated that they are not EOL'ing the 800w (remember, the 755p is still for sale on Sprint), and aren't generally giving discounts.
    nsxprime stated he was authorized for an exchange. Maybe he can let you know what steps he took and what phone he was authorized to receive.
    Sprint 600 - 650 - 755 - Mogul - 700Wx - Centro - 800W & iPhone
  9. #329  
    Quote Originally Posted by darnell View Post
    He mentioned turning off Touchflo and ClearType a while back.

    Turn those off and see how your device performs.
    It's not a performance issue, it's a usability issue for me. I was just curious as to which interface he found most productive.
  10. #330  
    Quote Originally Posted by Bujin View Post
    Has anyone reported being able to do this, or is it speculation that they will? I don't recall seeing anyone actually state that they got $180 off. I have a buddy who works for Sprint, and he indicated that they are not EOL'ing the 800w (remember, the 755p is still for sale on Sprint), and aren't generally giving discounts.
    I think lots of us have buddies who work for Sprint. EOL is not really a meaningful term there are products that they don't sell and have been removed from the site, or which they no longer promote for which there is no "EOL." We've all been getting the product mailings from Sprint with the 800w missing for the last couple for months, but including earlier models like the instinct and later models like the htc TP.

    A number of people have gotten swaps. I've gotten them and as I said before that there was an offer I got from palm for $100 less then retail.

    I think you got it right with "are not generally giving discounts" they are not going to publically acknowledge it. It is just a legal liability hanging there that when people assert they get some offer. I have done pm with a number of people on the issue and the first sprint response is a TP for $400 ($180 off). That was the first offer they made to me as well. So I think that is something Tech support can do without any problem, but exec services or higher is needed for more.
  11.    #331  
    I have never spent retail pricing on any new device. I don't threat leaving Sprint to get a deal. I simply ask and if they say no I will check into Craigslist or eBay. Selling my current device usually generates half or more of the purchase price. I only buy new devices. Only one I bought used was my back up device- Moto Q9C (aka, Beat Down). I actually used it for a few days this week, just reactiaved the Touch Pro. When I do any kind of physical work I activate "Beat Down".
    ATT History- From 1997-2001-> Nokia 6362->Motorola StarTac->Nokia 8260.

    Nextel History From 2001-2004-> Motorola i1000-> Motorola i90c-> Motorola i95cl-> Motorola i730->Motorola i850.

    Sprint History From 2005 - Currently->Sanyo 5500-> Sanyo 5600-> Sanyo-> 7400->Sanyo 8300->Sanyo->7500-> Sanyo 9000->Sanyo 8400->Sanyo M1->PPC-6700->Treo 700wx->PPC-6800(Mogul)-> Motorola Q9C-> Treo 800w-> Curve->Treo 800w->Touch Pro->Treo Pro> Curve "M"->HTC Hero.
  12. #332  
    Quote Originally Posted by nsxprime View Post
    The bottom line is that Sprint wants happy customers to reduce churn and the 800w isn't keeping anyone around. That's why they pushed so hard to get the Treo Pro released quickly.
    No one in their right mind believes the treo pro will reduce churn at sprint.

    My god... that is simply crazy...

    We have maybe two or three forum members who actually know the difference between the pro and the 800. The others don't care or don't care to know... all they know is sprint is great or that sprint sucks.... or that palm is great or palm sucks... or some mixture in between.

    Is there ANYONE reading this who believes the pro will reduce churn at sprint? At least at a rate that will be meaningful? Selling 20 devices to Treocentral users don't count.
    01000010 01100001 01101110 00100000 01010100 01101000 01110010 01100101 01100001 01100100 00100000 01000011 01110010 01100001 01110000 01110000 01100101 01110010 01110011 00100001
  13. #333  
    Customer's who are very happy with their device don't go looking at devices that might be sold by other carriers.
  14. #334  
    Quote Originally Posted by darnell View Post
    Customer's who are very happy with their device don't go looking at devices that might be sold by other carriers.
    That means nothing... please refrain from such illogical comments.
    01000010 01100001 01101110 00100000 01010100 01101000 01110010 01100101 01100001 01100100 00100000 01000011 01110010 01100001 01110000 01110000 01100101 01110010 01110011 00100001
  15. #335  
    People leave Sprint for only two reasons:
    1. They hate Sprint (coverage or service or both)
    2. They really want an iPhone

    That's it really. Treos don't factor in. WM phones don't factor in either. Smartphone users are maybe 10% combined (BB, WM, Garnet) on any carrier.

    People who stay with Sprint
    1. Are on SERO
    2. Think the iPhone is hilarious
    3. Know how to really exploit a smartphone

    WMExperts: News, Reviews & Podcasts + Twitter
  16. #336  
    Quote Originally Posted by Malatesta View Post
    People leave Sprint for only two reasons:
    1. They hate Sprint (coverage or service or both)
    2. They really want an iPhone

    That's it really. Treos don't factor in.
    That is about it....

    At least someone on this forum gets it....

    I know plenty of people who are not "tech people" and they don't know the difference between a 800w and a 700wx.

    My goodness... let them tell the difference of a 800 and pro... right.

    We get beyond ourselves on this forum.
    01000010 01100001 01101110 00100000 01010100 01101000 01110010 01100101 01100001 01100100 00100000 01000011 01110010 01100001 01110000 01110000 01100101 01110010 01110011 00100001
  17. #337  
    Quote Originally Posted by theog View Post
    My goodness... let them tell the difference of a 800 and pro... right.

    We get beyond ourselves on this forum.
    Oh definitely.

    I have two friends with the 800w and when I try to explain the Treo Pro...well, they are not really impressed. (It's the same core, but...err...black and shiny and thin and has true standalone GPS"--yeah blank stares on that last part).

    Most "normal" people never write a single sentence about their phone in their entire life.

    We're total freaks. I'm okay with that and put it in perspective. Others don't and we get flame wars

    WMExperts: News, Reviews & Podcasts + Twitter
  18. #338  
    Quote Originally Posted by Malatesta View Post
    People leave Sprint for only two reasons:
    1. They hate Sprint (coverage or service or both)
    2. They really want an iPhone

    That's it really. Treos don't factor in.

    People who stay with Sprint
    1. Are on SERO
    2. Think the iPhone is hilarious
    3. Know how to really use a smartphone
    I think this person knows how to use a smart phone and issues in the 800w along with Sprint's customer support had much to do with their decision to leave Sprint.

    This person left Sprint because they didn't carry the Treo Pro fast enough.
  19. #339  
    You realize that proves nothing, right Darnell?

    I mean, you would then need to see if any people left any other carrier to come to Sprint in the same period for the same reason---like perhaps someone left Verizon because they didn't have the Treo 800w. Then you might have a point.

    But that would be scientific. It would involved controlling for other factors and having, oh I dunno, a significant amount of data to come to a conclusion instead of a few case studies.

    Plus, lets not forget my comment was sarcastic! Wooo...so thank you for your diligent "research" in responding to some humor in this thread. Pat on the back.

    TheOg is right...illogical comments are flowing freely around here tonight.

    WMExperts: News, Reviews & Podcasts + Twitter
  20. #340  
    Please provide reasons why Sprint would carry the Treo Pro for reasons other than to gain and retain customers?

    For Sprint, it's all about the contract (customer retention) and ever since customers could port phone numbers to other carriers they've got to jump a little higher.

Posting Permissions