Page 1 of 2 12 LastLast
Results 1 to 20 of 39
  1.    #1  
    deleted
    Last edited by treopq; 11/18/2008 at 01:18 PM.
  2. #2  
    no thank you, mine is fine, if it cracks I'll just ask for a replacement..

    The number of cracked units is still low enough that I think it is just a bad batch, not an inherit problem with the pro...
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
    Do files get embarrassed when they get unzipped?
  3. Biggles's Avatar
    Posts
    381 Posts
    Global Posts
    514 Global Posts
    #3  
    Does it still work OK, treopq? I haven't heard of any cracks so far that are more than cosmetic.
  4. #4  
    But his point may be that the body shouldn't be cracking this early, even if it doesn't hurt performance. I agree if so.

    I'm going to hope this is just a bad batch though.
    HP has officially ruined it's own platform and kicked webOS loyalists and early TouchPad adopters to the curb. You think after you drop it like a hot potato and mention it made no money and is costing you money, anyone else wants it??? Way to go HP!!

    And some people are fools to keep believing their hype. HP has shown they will throw webOS under the bus and people are still having faith in them??? News flash: if it's own company won't stand behind it, it's finished!
  5. #5  
    I would certainly return mine if I had cracks as bad as those in the pictures that were posted. I hope mine don't appear when my warranty is up!
    Currently using a Treo Pro with Seidio's holster.
  6. #6  
    My Brand New Car is developing Cracks around the finders and hood.
    Oh well, atleast it's only Cosmetic.

    I would be totally ticked if my Pro was developing cracks. And even more so, if palm was giving me resistance.
  7. #7  
    Quote Originally Posted by Biggles View Post
    Does it still work OK, treopq? I haven't heard of any cracks so far that are more than cosmetic.
    Thats not the point. I did not shell out $550 plus shipping to have cracks after a month even if they are only "cosmetic" and the phone still functions fine. As someone else mentioned, if you bought a car and the paint started peeling the next month, wouldnt you expect the manufacturer to take care of it?
  8. Biggles's Avatar
    Posts
    381 Posts
    Global Posts
    514 Global Posts
    #8  
    What I was really getting at was, have any of these cracks developed beyond the hairline surface stage? Somebody mentioned the iPhone has had them too, presumably for longer, I wondered if any had developed further there?

    Though, to be fair, the car analogy isn't relevant, as cracking paint in a car will inevitably lead to further problems, ie corrosion. Don't get me wrong, I'd be unhappy (to say the least) if mine cracked that quickly, I'm just wondering to what extent it jeopardises the structure of the phone.
  9. #9  
    Quote Originally Posted by Biggles View Post
    What I was really getting at was, have any of these cracks developed beyond the hairline surface stage? Somebody mentioned the iPhone has had them too, presumably for longer, I wondered if any had developed further there?

    Though, to be fair, the car analogy isn't relevant, as cracking paint in a car will inevitably lead to further problems, ie corrosion. Don't get me wrong, I'd be unhappy (to say the least) if mine cracked that quickly, I'm just wondering to what extent it jeopardises the structure of the phone.
    at this point, all of the cracks in mine are purely cosmetic, however i do believe that since these cracks appeared with what you would call "normal wear and tear" in a bit more than a months time, that they will eventually turn into cracks that will affect the phone's usability. being how quickly they appeared, im sure the time frame for the crack to go all the way through the case would be relatively short. if this phone was a freebie i got from AT&T for resigning a contract or adding an additional line, i probably wouldnt care, but this is a high end phone that we all paid a premium price for. i certainly expect the saying "you get what you pay for" to hold true in this case, and im sure ALL of you here feel the same way. just my .02
  10. #10  
    I believe it's time to report it to the BBB. First off it's down right embarrassing that Palm's quality has hit a low like this. The 800 is probably built worse than the Pro but regardless they still have to warranty them if there is a problem. Cracked housings in less than a month is unacceptable and better be covered under the 1 year warranty or I'd raise all Holy hell until it's replaced.
    ATT History- From 1997-2001-> Nokia 6362->Motorola StarTac->Nokia 8260.

    Nextel History From 2001-2004-> Motorola i1000-> Motorola i90c-> Motorola i95cl-> Motorola i730->Motorola i850.

    Sprint History From 2005 - Currently->Sanyo 5500-> Sanyo 5600-> Sanyo-> 7400->Sanyo 8300->Sanyo->7500-> Sanyo 9000->Sanyo 8400->Sanyo M1->PPC-6700->Treo 700wx->PPC-6800(Mogul)-> Motorola Q9C-> Treo 800w-> Curve->Treo 800w->Touch Pro->Treo Pro> Curve "M"->HTC Hero.
  11. #11  
    Quote Originally Posted by VibrantRedGT View Post
    I believe it's time to report it to the BBB. First off it's down right embarrassing that Palm's quality has hit a low like this. The 800 is probably built worse than the Pro but regardless they still have to warranty them if there is a problem. Cracked housings in less than a month is unacceptable and better be covered under the 1 year warranty or I'd raise all Holy hell until it's replaced.


    If Palm is already replacing the effected units with brand new ones, then what's the purpose of a BBB complaint?

    Sure Palm wanted pictures from the first few people who reported it (I would too), but they appear to be replacing them without issue currently.
  12. #12  
    Quote Originally Posted by Ebag333 View Post


    If Palm is already replacing the effected units with brand new ones, then what's the purpose of a BBB complaint?

    Sure Palm wanted pictures from the first few people who reported it (I would too), but they appear to be replacing them without issue currently.
    I agree. They were more than happy to replace mine with a brand new one. I really dont understand why some people are having such a hard time with this. However, based on some of the tempers demonstrated on this forum maybe the problem is that some are calling Palm and being rude and/or unprofessional. I was very polite and they kindly replaced my cracked unit.
  13. #13  
    Quote Originally Posted by Ebag333 View Post


    If Palm is already replacing the effected units with brand new ones, then what's the purpose of a BBB complaint?

    Sure Palm wanted pictures from the first few people who reported it (I would too), but they appear to be replacing them without issue currently.
    Just talked to Roger1079 (about the new FUZE he just got) and he was told to send in pictures of the cracks. So he did and Palm is saying there aren't any and telling him they "may" call him back. If their attitude is "so sad, too bad" then that is where the BBB complaint comes in. Hey, if they are replacing them then do it accross the board. His attitude was nothing but cordial to Palm agents.

    Dude, are you and Mal getting kick backs from Palm or something? You have also taken the "Mighty Mouse" role and try to defend Palm even though many have legitimate claims. Quit following me, your creeping me out.
    ATT History- From 1997-2001-> Nokia 6362->Motorola StarTac->Nokia 8260.

    Nextel History From 2001-2004-> Motorola i1000-> Motorola i90c-> Motorola i95cl-> Motorola i730->Motorola i850.

    Sprint History From 2005 - Currently->Sanyo 5500-> Sanyo 5600-> Sanyo-> 7400->Sanyo 8300->Sanyo->7500-> Sanyo 9000->Sanyo 8400->Sanyo M1->PPC-6700->Treo 700wx->PPC-6800(Mogul)-> Motorola Q9C-> Treo 800w-> Curve->Treo 800w->Touch Pro->Treo Pro> Curve "M"->HTC Hero.
  14. #14  
    They were very nice with me also.
    Just call me Berd.
  15. #15  
    Quote Originally Posted by berdinkerdickle View Post
    My Brand New Car is developing Cracks around the finders and hood.
    Oh well, atleast it's only Cosmetic.

    I would be totally ticked if my Pro was developing cracks. And even more so, if palm was giving me resistance.
    From my own personal experience and experience reading automobile forums, delicate paint that chips, cracks, and fades is fairly common with new cars and it is NOT often covered under warranty. You definitely donít call your auto manufacturer and say my paint is faded and/or chipped, I demand that you replace or repaint my car; paint is not covered. Palm handled my situation promptly and professionally and I know with certainty that I would not have had such an easy time with my auto manufacturer.

    I havenít read the Palm warranty, but I wouldn't doubt if cracks in the case are specifically not covered. They are replacing units because they want to keep their customers happy. They could just as easily spend their time and resources in proving that we did something abnormal that caused the cracks to form. Instead they are prematurely (most likely) assuming that there is a design or batch defect because that is what we all insist is the case when we call in.
  16. #16  
    Quote Originally Posted by ggarrett View Post
    From my own personal experience and experience reading automobile forums, delicate paint that chips, cracks, and fades is fairly common with new cars and it is NOT often covered under warranty. You definitely donít call your auto manufacturer and say my paint is faded and/or chipped, I demand that you replace or repaint my car; paint is not covered. Palm handled my situation promptly and professionally and I know with certainty that I would not have had such an easy time with my auto manufacturer.

    I havenít read the Palm warranty, but I wouldn't doubt if cracks in the case are specifically not covered. They are replacing units because they want to keep their customers happy. They could just as easily spend their time and resources in proving that we did something abnormal that caused the cracks to form. Instead they are prematurely (most likely) assuming that there is a design or batch defect because that is what we all insist is the case when we call in.
    Did I say Paint?
    No Cracks. Cracks are developing on the hood and finders.
    Hard to believe isn't it. I must have ran into something, but I didn't.

    Yea, the car analogy my have not been the best.

    It's not because the Pro is fading (no warranty)
    It's not because the Pro is developing scratches (no warranty)
    It's Cracking. (mfg defect)

    I have no cracks on my Pro.
    But I sincerely believe the Cracks that these ones are getting are a bad batch, a certain batch was sent out with a more brittle plastic.

    I don't work with plastics, but I can easily see, where depending on the mix, some plastic could be more brittle (crack prone) than another that might be softer.
    Just call me Berd.
  17. #17  
    i was nothing but courteous to them throughout the phone call. i sent them pictures as requested as well. they denied being able to see any cracks and needed to "investigate" further. they made it sound like they knew nothing of cracked housings. my gripe with your position that they are doing the replacements as a courtesy is that i did NOTHING to the phone to cause those cracks. in fact, they developed around a button that i rarely ever use. that has manufacturing defect written all over it and they are openly acknowledging this with. this is quality i would expect from a motorola manufactured contract extension freebie phone, not from a phone i shelled out $550 for that is from a company with an excellent track record for quality. i had a 700wx with sprint and a 750 with at&t before the pro and both went the distance and surpassed all of my expectations. but i can honestly say i am disappointed with the defect in the pro. if it truly is a bad batch of cases, then trading mine out should not have been an issue. i still have not heard from them today as promised and i truthfully doubt i will.
  18. #18  
    Quote Originally Posted by ggarrett View Post
    From my own personal experience and experience reading automobile forums, delicate paint that chips, cracks, and fades is fairly common with new cars and it is NOT often covered under warranty. You definitely donít call your auto manufacturer and say my paint is faded and/or chipped, I demand that you replace or repaint my car; paint is not covered. Palm handled my situation promptly and professionally and I know with certainty that I would not have had such an easy time with my auto manufacturer.

    I havenít read the Palm warranty, but I wouldn't doubt if cracks in the case are specifically not covered. They are replacing units because they want to keep their customers happy. They could just as easily spend their time and resources in proving that we did something abnormal that caused the cracks to form. Instead they are prematurely (most likely) assuming that there is a design or batch defect because that is what we all insist is the case when we call in.
    yes you would have more trouble with your auto manufacturer......for the sole reason that your car sits out in the elements and is driven at highway speeds on roads where there can be debris to cause chipping. it wasnt a road hazard that caused the cracks in my phone nor was it abuse or negligence on my part.
  19. #19  
    Quote Originally Posted by VibrantRedGT View Post
    Just talked to Roger1079 (about the new FUZE he just got) and he was told to send in pictures of the cracks. So he did and Palm is saying there aren't any and telling him they "may" call him back. If their attitude is "so sad, too bad" then that is where the BBB complaint comes in. Hey, if they are replacing them then do it accross the board. His attitude was nothing but cordial to Palm agents.

    Dude, are you and Mal getting kick backs from Palm or something? You have also taken the "Mighty Mouse" role and try to defend Palm even though many have legitimate claims. Quit following me, your creeping me out.
    Take better pictures (turn your macro feature on for your camera), call the BBB, get a lawyer, and then sue Palm. Finish them off.
    They are on the brink of going out business anyway.

    Maybe the issue is that people are calling the wrong number. My case was handled by Palm corporate relations. It was a long distance number.
  20. #20  
    Quote Originally Posted by roger1079 View Post
    yes you would have more trouble with your auto manufacturer......for the sole reason that your car sits out in the elements and is driven at highway speeds on roads where there can be debris to cause chipping. it wasnt a road hazard that caused the cracks in my phone nor was it abuse or negligence on my part.
    I could argue that a $45,000 truck should be able to withstand minor debris and then claim that my truck only experienced minor debris. Oh, and that it is garage kept.

    It wasn't abuse or negligence on my part either. My point is that they dont have to cover anything that isnt in their warranty and they are. The five people on this forum that are upset and that will never do business with them again will be replaced with countless new ones not to mention they'll get even more customers when this phone is released through a carrier for $199; Palm knows this.
Page 1 of 2 12 LastLast

Posting Permissions