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  1. #81  
    sigh... I am on the crack band wagon too.
    I need a phone sigh...

    Now that I look, I have 5 cracks. and I know the reason for mine, button pushes. This is bad.

    My cracks are one at the top, middle and bottom of volume control.
    Crack at the camera button.

    Mine going back.

    I think the plastic is too weak around the button areas, especially when you push on these areas. If you look back in peoples post all the cracks are near buttons.
  2. #82  
    Quote Originally Posted by cglaguna View Post
    sigh... I am on the crack band wagon too.
    I need a phone sigh...

    Now that I look, I have 5 cracks. and I know the reason for mine, button pushes. This is bad.

    My cracks are one at the top, middle and bottom of volume control.
    Crack at the camera button.

    Mine going back.

    I think the plastic is too weak around the button areas, especially when you push on these areas. If you look back in peoples post all the cracks are near buttons.
    Thats a sound theory indeed, out of curiosity, how hard do you push your volume button, and how often?
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
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  3. #83  
    Quote Originally Posted by ToolkiT View Post
    Thats a sound theory indeed, out of curiosity, how hard do you push your volume button, and how often?
    I push it until it registers, I don't think I push it any harder than I have on any phone I have. Because these buttons are all so stealth (flush) as compared to phones from the past, and big fingers extend beyond the buttons, I am sure that is what is causing this. I had decided on keeping the Treo and honestly if the phone held together, I might ignore it. But what is in the future??? Pieces falling off?

    I use the camera button all the time.
    I am sooo bummed.
  4. #84  
    guys, I was on the phone with palm customer service, the front line lady told me "Sorry, it's over 30days", then I showed my little anger, they forwarded to the supervisor, another lady told me "the cracks are your problem", basically she didn't believe me, she asked me the same stupid question someone asked in the forum such as "how hard u pressed the button? Did u see the cracks when u received this device at the beginning...???"
    Last edited by treopq; 11/11/2008 at 11:36 AM.
  5. #85  
    If it is the button presses that are causing this, then that is a real problem for Palm. One of the things that all the reviews bang on about is the ringer kill switch that is the mark of all Treos. If using this switch causes the case to crack, then this essentially nullifies its benefit.

    Brushy.
  6. #86  
    I am not getting that hostility at all from Palm... this is weird, when I have called twice this week, they have bent over backwards to make sure I am happy.

    Call your credit card company and charge back. Show them the forum.
  7. #87  
    Wow, I'm glad I held off on dumping $500 into a TP. These cracking problems, on top of my concerns about the keyboard, battery door problems, the lack of Palm customizations, and the price (and the lack of smileys ), are enough to drive me away. Looks like this device is in sore need of a version 2.0, which, knowing Palm, will come too late or never. The Treo so many of us have been waiting for, and oh so close, but it appears they still couldn't get it completely right. And of all things, a build quality problem. Samsung Epix or Nokia E71, here I come!
    Last edited by MrDs10e; 11/11/2008 at 11:51 AM.
  8. #88  
    Quote Originally Posted by Biggles View Post
    What was your 'infraction', Treopq? Saying 'I hate Palm' or something? I didn't know it was possible to infract on here.
    If you'd read Treopq's post before it was moderated, you'd see why.

    (If you're really curious you can look at the quotes in people's replies and see the original.)
  9. CDG
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    #89  
    I just called Palm and explained the problem that people were having asked if mine developed cracks will it be covered by the one year warranty. I have no way to return it before 30 days since I will be out of the country for the last 10 days of it.

    The person assured me that all manufacturing defects are covered for a year if the phone shows no signs of abuse. I must not have sounded too convinced, he offered to and brought his supervisor on line, and she also assured me of the same.

    This. together with those that have gotten a replacement past their 30 days, leads me to believe that Palm will stand behind their product in this case.

    Just my 2 cents.
  10. #90  
    Ask for a notarized letter stating as such... I just got off the phone with Apple... They promised to take back my iphone well after my 30 days. So I called ATT and they let me out of my contract, No $$ involved. Then I called Apple back and they said there were no such notations on the account, woman was a total Beeach and said Apple would do nothing, and that was my option. Well, what did I do, hang up and call back got to a supervisor and got my choice of ipod Touch, New 3g in the box, or money back.
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    #91  
    maybe the cracks are from trying to take the battery cover off..you have to use alot of force to get the battery cover off the first few times...i thought my treo pro was going to crumble into pieces trying to get the battery cover off.
  12. CDG
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    #92  
    Quote Originally Posted by cglaguna View Post
    Ask for a notarized letter stating as such... I just got off the phone with Apple... They promised to take back my iphone well after my 30 days. So I called ATT and they let me out of my contract, No $$ involved. Then I called Apple back and they said there were no such notations on the account, woman was a total Beeach and said Apple would do nothing, and that was my option. Well, what did I do, hang up and call back got to a supervisor and got my choice of ipod Touch, New 3g in the box, or money back.
    Good point, thanks.

    The TP has a highly polished plastic and if there was even a tiny impurity in the mold that could easily result in scratch/crack. Since not everyone is having problems yet(knocks on head. ), it almost sounds like a manufacturing process flaw/error as opposed to a design flaw.

    One thing that is bothering me is what ensures the replacement phones to not have cracks? Will Palm be willing to replace it multiple times.

    I guess I am a little paranoid, I keep inspecting mine and freaking out everytime I see a dog hair or lint on it. I really like this device and would hate to have to part with it.
  13. #93  
    Quote Originally Posted by charlyee View Post
    One thing that is bothering me is what ensures the replacement phones to not have cracks? Will Palm be willing to replace it multiple times.
    Palm will most likely replace it multiple times. They've had no problems doing so in the past (600/650 with bluetooth issues, etc).
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    #94  
    If it is a manufacturing issue then Palm can dump the problem on HTC's door
  15. #95  
    I've just found 2 cracks, one above the side button and one to the right of the wifi button
  16. #96  
    As my older posts show, I called Palm (corporate number, 408-617-7000) last week describing the problem of a single crack in the front cover near my end and wifi buttons, and they quickly offered to send me a replacement; did not require escalation, I was firm but very polite. However, the original representative called me this morning and said he received notification that the service center does not have parts or replacement units for the Treo Pro and that he has to cancel my "Advanced Exchange" and recommended I deal directly with the Palm store. I pointed out that I did not buy the device from Palm, but he insisted that it did not matter. I call Palm store and they have never heard of doing anything remotely related to this for a customer who did not even buy the device from the Palm store. I called the corporate number back, explained the BS that they had put me through, and the representative is now sending me a brand new in the box Treo Pro. I also received a confirmation email that explained the whole process. When I was originally going through the warranty they needed to hold $400 (which they did), and charge me $20 plus tax convenience fee. This time around no hold and only a $1 charge to my account to verify that it is valid.

    I asked the rep how he would handle the unit if cracks occur later down the road and he stated that if it was still within the one year warranty they would cover it again. I also asked if they were going to make design changes, and he wasn’t sure, but said that if they do then I would be eligible to replace the device for a new one with the new design in place.

    Despite the temporary run-around I received, I am still happy with their response. I get the impression that they are trying to keep me as a customer, which is good because I would like to remain their customer.

    I am fairly convinced that using the flat palm two handed method for removing my battery cover somehow twisted the device causing my crack. I was never able to remove the cover using the thumb method. I am also very confident that if someone were to grab both ends of the TP and then slightly twist, that it would fracture at multiple weak points which happen to be near every button location where the “brittle” plastic structure is weakest. This is really basic structural mechanics for any engineers on here. Also, I don’t think it takes much of a force. I noticed today while holding the device with my left hand and wiping the screen with a microfiber cloth that the unit will flex with little effort. I am starting to think the problem is the brittleness of the plastic they are using, or maybe a bad batch of plastic. In the worst case they should be able to change the type of plastic rather than the thickness or shape of the front cover and resolve this issue without a huge impact to the manufacturing process that has already been established.

    They have not yet admitted that this is a defect, and are calling my replacement "participation in Palm’s Early Customer Feedback Program"

    UPDATE: As I type this the rep just called me again and said that their service center experienced a database failure and that they actually did have new units available for warranty replacement. He canceled the "participation in Palm’s Early Customer Feedback Program" and informed me that my new TP is “out for delivery”.
    Last edited by ggarrett; 11/11/2008 at 03:41 PM.
  17. #97  
    It'll be interesting as the numbers come in.

    http://discussion.treocentral.com/sh...d.php?t=173784

    I could see how some guy working the 'Plastic Machine' put a little to much Hardner in the Batch, as a result that Batch of Pro's are more prone to Crack.
    Just call me Berd.
  18. #98  
    I finally got my TP now and will keep all eyes on these cracks.
  19. #100  
    I guess it's just the way on how you use it. mine is perfectly in good shape.
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