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  1.    #1  
    My voicemail indicator is displayed even after I have retrieved my voicemail.
    I am sure that there none remaining because I tap the indicator and try to retrieve them.
    Is this an issue with the phone or the provider of the cell phone service?
    TIA.
    Regards,

    Allan C.
  2. holmes4's Avatar
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    #2  
    I've seen some complaints of this before. Does the indicator come back after a reset? If so, it's the service.
  3.    #3  
    Quote Originally Posted by holmes4 View Post
    I've seen some complaints of this before. Does the indicator come back after a reset? If so, it's the service.
    I spoke to Rogers (cell service provider).
    Sometimes this problem occurs if, when retrieving your voicemail, you do not press '*' to end the call and hang up instead.
    So, to rectify the issue:
    1. Call cell from a land line and leave a message
    2. Call voicemail from cell phone
    3. Retrieve (and delete) message
    4. Press '*' to end the call

    The steps above resolved the issue immediately.
    Regards,

    Allan C.
  4. #4  
    Glad that worked.

    Voicemail indicator problems are rarely device issues.

    Sometimes the network itself does not properly clear the indicator even when there are no more new messages. In those cases, a quick call to the provider to reset the indicator will usually solve it.
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