This happened to me that last time I tried to update my Treo 700w. I downloaded the updater from palm.com and I unpack it using winrar. I opened the program and it begins to unpack itself but it always seems to stop at 15% for a couple of seconds before starting again and eventually completing. THEN instead of opening the program, a notepad window pops up with random letters and symbols. Like I said, I ran into this problem the last time I tried to update my Treo, but after about a hundred times trying to open the program and failing, I gave up. Oddly enough, I tried again a month later and it WORKED! What is going on??? Please Help!