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  1.    #1  
    I have had numerous issues with Cingular re the unlock process for the 750. I received the code, however it will not work. They are telling me that Plam did not tell them how to unlock it , see note below from a esclation group. Is this possible or do they not get it ?


    -------- Original Message --------
    Subject: RE: Please: HELP AGAIN PLEASE RE: Subsidy unlock code for
    mobile
    From: "*********@cingular.com>
    Date: Mon, January 29, 2007 8:26 am
    To: <*******>


    Mr. *******:

    I believe you spoke with a representative on January 24, 2007 that provided the unlock code for the Palm Treo 750, but explained that we do not yet have the instructions for unlocking that particular device. The manufacturer has not yet released the unlocking instructions. Although you do have the unlock code, you will be unable to unlock the device at this time.

    Mary*****

    Executive Escalation Response Specialist
    Cingular Wireless, now the new AT&T
    Business Customer Services
    Business Markets Group

    Does anyone have a clue on this issue ?
  2. scuzy's Avatar
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    #2  
    the lady at cingular gave me process in unlocking the phone 750v. i don't have it with me right now but i think you can also unlock by putting in a foreign sim and when it prompts you for unlock code enter the one provided by cingular.
  3. #3  
    That's what you need to do. Put in a foreign SIM or possibly a dead SIM. When you try to turn on the phone, it will ask you for the unlock code. BE WARNED, you must press the option key (twice to lock it) so that you input numbers instead of letters. I almost blew my 5 shots at unlocking because I didn't do this. Good luck!
  4.    #4  
    Ok to clarify that is the first thing I did, I am very aware of the normal process. However that did not work so they started to give me this line that the procedure is new and Plam did not give it to them yet, see the email.
  5. #5  
    Rather than messing around with the inconsistent unlocking guidance from Cingular themselves (which might or might not work) I would like to unlock a new Cingular Treo 750 via one of the many online services that charge for this. My question is this: Has anyone here actually done this and could you relate if this actually worked for you or not. I want to keep using my old AT&T Blue sim with my current calling plan. I don't care about running data through the device right now. My main intent is to do the subsidy unlock so that I can use the 750 primarily as a voice only PDA combo device also with text messaging.

    Thanks for any feedback from everyone.

    -THP
    Think First, ask questions later!
  6. #6  
    Try this first, this is a copy of the relevant part of an email that I got from Cingular Unlocking Department:

    Treo


    1 - Insert Cingular SIM into device

    2 - Power on the device


    - ensure phone is in wireless mode (I assume that this means not attached via USB or maybe Bluetooth to your computer as it seems that when it is attached, it will use your desktop's or notebook's internet connection if it exists)

    3 - Press the green Phone button

    4 - Enter * # * # unlock code #

    5 - Press Dial


    - the device is now unlocked

    That's essentially what I got, though I never had to go through it as I would automatically get the unlock screen as I have an AT&T SIM (foreign SIM), and I'm not sure why it isn't working for you if you have the same SIM.

    Also, some of those services will just send you the unlock code. I have heard of services that use hardward to unlock, but I have no experience or knowledge with them.

    Good luck!
  7. #7  
    Silent,

    Is your last post intended as a step-by-step instruction sequence? I have not yet obtained any unlock code from anywhere (Cingular or any of the online unlock services). Once I do, I assume that you are stating in your post that these steps are the exact procedure for how I should go about unlocking my phone regardless of where I get the unlock code from. Is my understanding of your post correct?

    Also, I realize that you are an AT&T charter plan member like I am so another question I have for you is did you request an unlock code from Cingular immediately after you purchased the 750 from them at the no committment $650.00 price? Or, did you wait to make the request from them to receive an unlock code? I am perfectly willing to by-pass requesting this from Cingular and actually purchasing this from a service online instead. I would just like some first hand assurance from someone that this option would actually work based upon their actual success with it them self.

    Thanks,

    -THP
    Think First, ask questions later!
  8. #8  
    Yes, it is a step-by-step instruction sequence. I did get my unlock code from Cingular, probably took a day or less. I would call, explain the situation, ask for an unlock code since you will be traveling internationally (if you say you are traveling, they help you quicker), then ask them to please get you the code as soon as possible. Like I said, they were pretty quick to get it to me.

    I went through the exact same nervousness that you're going through. Do not worry, it works. I'm happily surfing all over the place, streaming music from my phone through my car aux in, and pretty soon, as soon as I get my new laptop, I will try unlocking the Sierra Air Card and seeing if I can use my SIM chip through there. lol

    When I tried to get the unlock code through a service, they wanted to charge me $75, made it seem like since it was new or something, it was difficult to obtain. I said no, they countered with $35, but by then I already had my code from Cingular.

    There is a possibility that they already have your code ready to go because they have a list of pre-generated codes for models that have already gone out and been sold. So you might get lucky as I did.

    Give it a shot and good luck!
  9. #9  
    Silent,

    Can you tell me exactly who with Cingular that you made the request from to get your subsidy unlock code? Was it an escalated CS rep on the phone? Did they check and verify that you were a current Cingular Blue account holder? The reason I ask is because I stopped by a store this evening and the staff there told me (incorrectly of course) that my request was pointless due to my account status as an old AT&T Wireless account holder. I obviously need to work around any store staff by phoning Cingular directly and need your thoughts who to target my call request to. Why would it be any different for you in Miami vs. me in Denver unless I have gone about this all incorrectly? Thanks for any reply and help you can give.

    -THP
    Think First, ask questions later!
  10. #10  
    It was just the main rep that I first got. Just give them your account info and say that you are traveling and also that you can't use your new phone with your AT&T SIM. They may try to convince you to switch services. Do not let them. I am proof that you can get it. You should be able to get it with your first call to a rep.

    Good luck.
    Palm III -> Palm m105 -> Palm m505 -> Treo 600 -> Unlocked GSM Treo 650 -> Unlocked GSM Treo 680 -> Cingular Treo 750 (now unlocked!)
  11. #11  
    Quote Originally Posted by Nautilus Man View Post
    Rather than messing around with the inconsistent unlocking guidance from Cingular themselves (which might or might not work) I would like to unlock a new Cingular Treo 750 via one of the many online services that charge for this. My question is this: Has anyone here actually done this and could you relate if this actually worked for you or not. I want to keep using my old AT&T Blue sim with my current calling plan. I don't care about running data through the device right now. My main intent is to do the subsidy unlock so that I can use the 750 primarily as a voice only PDA combo device also with text messaging.

    Thanks for any feedback from everyone.

    -THP
    HI. Got mine unlocked via imei-check. From buying to unlocking took about 5-10 mins, phone works great, I am using it with T-mobile SIM. It was worth the money. They seem to be the only ones out there with a relatively painless unlocking process, I have used them before fr other devices as well.
  12. #12  
    I still recommend getting it through CIngular if you can wait a day or two and you may not even have to wait as they may have it for you already in their system. Worse comes to worse, you call Cingular, if they say you have to wait 5 days or so, then put in the order through a service if you want. I personally know that you will either get it during that call or even if they say 5 to 7 business days, you can call the next day and the rep will proabably see if on your account notes and you can get it then. They say 5 to 7 business days because they want to make sure that they have enough time if they are flooded with calls, but not that many calls at the moment since it isn't widely released yet.
    Palm III -> Palm m105 -> Palm m505 -> Treo 600 -> Unlocked GSM Treo 650 -> Unlocked GSM Treo 680 -> Cingular Treo 750 (now unlocked!)
  13. scuzy's Avatar
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    #13  
    well i just unlocked mine from getting my code from cingular. i almost locked myself out permanently cause cingular rep gave me the wrong code the first time. Accidently entered it 3x. I called in and the rep said i show two code and gave me the other. I couldn't figure out how to unlock using their instruction but i put in a tmobile sim and entered the code nad said code passed. and is not working with the tmobile sim.
  14. #14  
    Do I have to be off-contract to get the code fron AT&T?
  15. #15  
    Not that I know of. In fact, I would think that it would be opposite if anything. Being on-contract with AT&T would give them more security that you wouldn't be going anywhere, so they should give you the code. I got it while I was off-contract, but like I said, I think it is safer for them to give it to you if you are on contract. I heard that it only matters if you have been with them only for a month or so and can get out of the contract. That's when they won't give it to you. But again, this is only what I remember hearing.
    Palm III -> Palm m105 -> Palm m505 -> Treo 600 -> Unlocked GSM Treo 650 -> Unlocked GSM Treo 680 -> Cingular Treo 750 (now unlocked!)
  16. holmes4's Avatar
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    #16  
    AT&T gave me the code on-contract after I had had the 750 for several months. No problems at all.
  17. #17  
    Quote Originally Posted by chiquito View Post
    Do I have to be off-contract to get the code fron AT&T?
    When I log into my account and click on my phones it gives me this option. I already unlocked the phone a long time ago though. I don't know if that's what this is about.

    Unblock SIM Card

    To unblock your SIM card, follow the instructions below on your phone.


    Palm TREO 750

    ERIC WALKER
    518*******

    PUK Code : 42442941

    How to Unblock your SIM Card

    You'll need your phone in hand to unblock your SIM Card.

    First, enter the 8-digit PUK code, then press OK/Yes.
    Note: Some Motorola phone users will need to enter **05* if "enter PUK" is not already displayed. After entering **05*, then enter the 8-digit PUK code and press OK.
    Select a new PIN code, then press OK/Yes.
    Re-enter the PIN code, then press OK/Yes.
    If the codes were entered successfully, the phone is ready for use.


    Important: If the incorrect PUK (Pin Unlock Key) code is entered 10 times in a row, the SIM card will become permanently locked, and you must purchase a new SIM card. If your device is requesting PUK 2 please call Customer Care at 1-800-331-0500.
  18. holmes4's Avatar
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    #18  
    That's not the right unlock code. The PUK code is for when you have entered a PIN wrong too many times on a SIM.Also, that code is valid for you only.

    What is wanted here is a "subsidy unlock code".
  19. #19  
    Ok roger that. I wasn't sure what the PUK code was. I unlocked my treo over a year ago because I wanted to use it on other networks when I travel for business.

    I used one of those online places that do it by running some program they send you.
  20. #20  
    im not understading why you could not use the xda-developers way of unlocking it.
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