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  1.    #1  
    I am having some trouble with the keys on my keyboard. Only a few of them aren't working, mainly the w, s, z, and shift up arrow. I did a soft reset and that didnt fix it, and then I did a hard reset and still no respondse. I have not dropped it in water or anything. Any ideas??
  2. #2  
    If hard resetting doesnt fix it, then it's most likely a hardware problem. Hopefully you have insurance.

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