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  1. #721  
    Quote Originally Posted by hannip View Post
    Awesome! I posted a comment so that there was something other than the childish comments posted there.
    Chris Price ran a story too.

    Not too much information but coverage nonetheless:

    Saturday, 11 November 2006
    "As discussed in our forums, Treo 700wx owners have found they cannot send text messages to other carriers. This is because of the specific SMS encoding Sprint uses. Palm omitted support for this in the implementation of Treo SMS, meaning that the SMS messages are malformed when Sprint attempts to forward them to T-Mobile and Verizon.

    Sprint and Palm are aware of the issue, and will have a firmware update available shortly to correct it. Until then, Sprint is issuing SMS credits for any user with an SMS plan."

    (source)

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  2. #722  
    I'm curious if these guys actually talk to Palm and Sprint about this issue or are they just taking peoples word for it.
  3. #723  
    Quote Originally Posted by hannip View Post
    I'm curious if these guys actually talk to Palm and Sprint about this issue or are they just taking peoples word for it.
    Chris does talk to Sprint, I know that. He does have somewhat of a polarizing reputation but I believe he did speak with someone internal to Sprint about this.

    It also jives with everything we're hearing from multiple people now (who call Sprint). Of course this assumes Sprint isn't just saying this to placate us...

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  4. #724  
    Quote Originally Posted by Malatesta View Post
    "Is there trouble in paradise? In a story that's been developing for a few weeks now, it seems that at least some of Sprint's Treo 700wx user base has been stripped of its ability to send SMS messages to Verizon and T-Mobile customers. Now, we would never take the conspiracy theorist route (that's not true, by the way) and accuse Sprint of purposefully hosing outbound text messages to its bigger CDMA rival Verizon, but it does seem like a huge, inexplicable, and unacceptable screwup of epic proportions. For its part, Sprint is promising a fix by the end of November (feel free to take your time, fellas) but in the meantime, rumor has it that affected customers can call up Sprint and get some sort of compensation for their troubles."

    [Thanks to everyone who sent this in]


    (source)

    ...and doesn't link my original story. grr.
  5. #725  
    While I am pleased that Engadget and PCSIntel have finally run a story on this issue (septimus: Kudos to you...you were the first!!!), I am very disappointed and surprised that Phonescoop.com did not run an article on this issue.

    Oh well, at least the word is starting to get out there. I still like my plan...
    <a href="http://www.wunderground.com/US/CA/Trabuco.html?bannertypeclick=miniDial">
    <img src="http://banners.wunderground.com/banner/ban/wxBanner?bannertype=miniDial&zip=92679" border=0
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  6. #726  
    Something interesting i read that explains some stuff. There are 7 bit ascii and 8 bit ext ascii/binary messages. All services providers support 7 bit, only a few support 8 bit. The max message size for 7 bit is 160 chars. The max message size for 8 bit is 140 chars. Ring any bells?

    The treo is splitting up long sms text at 140 chars so that tells me it's using 8 bit text. I'm betting vzw and tmobile don't support 8 bit.

    Theory:
    The 700wx must default to 8bit sms. Sprint must've converted this to 7 bit at one point prior to sending to other providers. The upgrade on Oct 3 must've stopped doing that. Sprint for some reason can't do the conversion any longer so they are asking Palm to change the device to default to 7 bit.

    Alternative theory:
    Prior to Oct3 Sprint only supported 7 bit sms. The Palm texts had to be translated to 7 bit by the Sprint network to work. The upgrade supports 8 bit so no conversion had to be made, but only the treo defaulted to 8 bit so it was the only device impacted.

    There must not be a configuration to change it to 7 bit or Sprint/Palm would've came out with a workaround. Something to look into though.

    Ref:
    http://kb.palmone.com/SRVS/CGI-BIN/W...ase=obj(36350)
    Last edited by hannip; 11/13/2006 at 04:37 PM.
  7. #727  
    Quote Originally Posted by Malatesta View Post
    "Is there trouble in paradise? In a story that's been developing for a few weeks now, it seems that at least some of Sprint's Treo 700wx user base has been stripped of its ability to send SMS messages to Verizon and T-Mobile customers. Now, we would never take the conspiracy theorist route (that's not true, by the way) and accuse Sprint of purposefully hosing outbound text messages to its bigger CDMA rival Verizon, but it does seem like a huge, inexplicable, and unacceptable screwup of epic proportions. For its part, Sprint is promising a fix by the end of November (feel free to take your time, fellas) but in the meantime, rumor has it that affected customers can call up Sprint and get some sort of compensation for their troubles."

    [Thanks to everyone who sent this in]


    (source)
    Nice find, Mal. Guess they actually read our requests for stories!
  8. #728  
    This makes perfect sense to me.

    If this is really the issue that fact that it is so simple makes me all the angrier that it has been 5 weeks without a fix.


    Quote Originally Posted by hannip View Post
    Something interesting i read that explains some stuff. There are 7 bit ascii and 8 bit ext ascii/binary messages. All services providers support 7 bit, only a few support 8 bit. The max message size for 7 bit is 160 chars. The max message size for 8 bit is 140 chars. Ring any bells?

    The treo is splitting up long sms text at 140 chars so that tells me it's using 8 bit text. I'm betting vzw and tmobile don't support 8 bit.

    Theory:
    The 700wx must default to 8bit sms. Sprint must've converted this to 7 bit at one point prior to sending to other providers. The upgrade on Oct 3 must've stopped doing that. Sprint for some reason can't do the conversion any longer so they are asking Palm to change the device to default to 7 bit.

    Alternative theory:
    Prior to Oct3 Sprint only supported 7 bit sms. The Palm texts had to be translated to 7 bit by the Sprint network to work. The upgrade supports 8 bit so no conversion had to be made, but only the treo defaulted to 8 bit so it was the only device impacted.

    There must not be a configuration to change it to 7 bit or Sprint/Palm would've came out with a workaround. Something to look into though.

    Ref:
    http://kb.palmone.com/SRVS/CGI-BIN/W...case=obj(36350)
  9. Gokuruth's Avatar
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    #729  
    Yeah, if this is the reason I got yelled at by my girlfriend for the last couple of weeks when she never got my texts, I'm gonna be really angry with Sprint and Palm for not coming up with a fix sooner!
    DJ

    "How about I take it to the next level"
  10. #730  
    Exactly 3 days and 455 repeated texts and I'm now out of 1/2 hell!

    Woo hoo!

    Edit: don't even think about it cody!
  11. Jdoc's Avatar
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    #731  
    wow, kinda late now but i just noticed now about the post on engadget mobile! That thread we pushed on sure worked! I knew it was going to work, knowing engadget. We just needed a couple of extra emails sent to bring it to their attention.
  12. #732  
    yay, they are working on the 1/2 hell fix too.

    http://www.pcsintel.com/forums/index...opic=1133&hl=#
  13. #733  
    Thats great news! I used to say if the phone had threaded SMS it would be perfect, but now that we have the beta program, they are no good if you cant text people! how ironic!
  14. ajpanah's Avatar
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    #734  
    I am honestly going to call Sprint every damn day and give them a peace of my mind.
  15. #735  
    Quote Originally Posted by hannip View Post
    Edit: don't even think about it cody!
    man, how come I always have to be the bad guy?

    you better start being nicer to me. lol
  16. #736  
    Quote Originally Posted by codyppc View Post
    you better start being nicer to me. lol
    Hehe, Sprint should advertise that the 700wx offers a feature to punish others that are harassing you. lol
  17. #737  
    Just got off the phone with them...to get SMS credit...1st tech support rep didn't even know it was a known issue...then he saw my complaining in my record & said they made it a prioroty (a month ago), so he opened another problem ticket (& gave ph#'s that don't recieved my texts)...needless to say I'm under-whemled at their urgency to fix this...
  18. #738  
    Funny, I just realized tech support never call me back!

    They said it could take up to 51 hours. Or I guess if they felt like it ;-)

    pure awesome.

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  19. #739  
    Tech support never called me back either. I did get a cust satisfaction call from Sprint, but when the guy found out my problem wasn't fixed he hung up the phone.

    I guess they don't want to take bad surveys.
  20. #740  
    Quote Originally Posted by Malatesta View Post
    Funny, I just realized tech support never call me back!

    They said it could take up to 51 hours. Or I guess if they felt like it ;-)

    pure awesome.

    Me Neither....I am sportin' the "P" until this whole debacle gets Un-Cluster ****ed!!!
    <a href="http://www.wunderground.com/US/CA/Trabuco.html?bannertypeclick=miniDial">
    <img src="http://banners.wunderground.com/banner/ban/wxBanner?bannertype=miniDial&zip=92679" border=0
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