I hope this is just an isolated case. My 700w's modem broke this morning. All of a sudden it could not connect to broadband. It kept saying "Cannot connect due to an undetermined error". After spending three hours at a Verizon Wireless store and speaking on the phone to three or four levels of advanced data support they finally figured out the modem portion of the phone was broken and swapped it out.

I've had it since Jan 9 and have had no problems except for this one. I absolutely love my 700w.