08/09/2012, 12:16 AM
I am having a problem unlocking a Palm Pre Plus. I bought the phone from an internet retailer with a good reputation. The phone was sold as a NEW unit. The phone appeared in like-new condition complete with the thin plastic skin on the front(screen) of phone. No identifiable scratches anywhere that I could see. I decided to try and unlock the phone by the network unlock code method. I obtained the unlock code from two different services (tried a second service after the first code did not work,) and neither of them seem to unlock the phone. The IEMI number on the sticker under the battery matches the number given by the phone when *#06# is entered. The IEMI number was sent to both companies yielding identical unlock codes. Here are the steps I used:
1) Activated Palm Profile using my AT&T Iphone SIM(Pre is an AT&T locked model)
2) Once phone was functioning normally, I turned phone off and placed an international SIM card from SMART cellular(philippines). Phone powered on.
3) When phone powers up, the green screen with number pad appears asking me to "Enter Network Unlock Code." I entered the code and it resulted in an "Invalid PIN" response.
4) Phone powered down , battery removed, battery replaced and rebooted phone with the SMART SIM still installed. Boots to green screen asking for Network Unlock Code again.
The second Unlock code provider really took time to try and help me figure out a solution, even going so far as to have me send a video of the process with exact failure. After reviewing the video and consulting with his company, they issued me refund, unable to give me a solution as to why the unlock code for my IEMI does not work.
I have read about using software to unlock the pre plus but the program just seems to go through a process to generate unlock code from the IEMI, i'm not sure that software solution will be any good since i already have the Unlock code. Is there a known problem with some Pre Plus' that appear new but simply wont unlock with the network unlock code? Could this phone be a factory-refurbished unit that is somehow hard-locked? I have tried to comb google but haven't found any threads to shed light on this. If anyone could offer suggestions or assistance, I would be very grateful.