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  1. Gianny's Avatar
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       #1  
    I am trying to restore a Palm Pre. I downloaded WebOs Doctor but the phone is stuck on "PHONE ERROR, Your Phone is experiencing an error that cannot be resolved. Visit Palm.com/support for help"

    I can't do anything on the screen other than turn it off. When WebOS DR. Tells me to connect device, I don't get the "NEXT" Button to become selectable...I did get a USB Device not recognize but it hasn't appear again. Pre doesn't show is connected to USB Cable

    Thanks
    "
  2. #2  
    Try putting the pre into recovery mode prior to hooking it up to the computer.
  3. #3  
    Quote Originally Posted by GuyFromNam View Post
    If you cannot get the computer to recognize the phone:
    -Connect to computer
    -Press option+sym+r
    -Hold volume UP button until USB icon is displayed on phone.
    Now you're in Recovery Mode.
    -Start Doctor on computer
    If Next button remains greyed out, click the Start menu.
    Type 'services.msc' and press Enter.
    Locate the 'PalmNovacom' service, rightclick it and restart it.
    The Next button should become available now.
    Try this and see if it works.
    Due to the cancellation of the penny, I no longer give 2 about anything. I may however, give a nickel
  4. Gianny's Avatar
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       #4  
    Thanks for the reply. I did everything you said and when it resetted and came back on... I got the same "Phone Error" message with the sky/clouds image.

    If I can't get it to work, do I do USB connection again to try to atleast save the images I have in it?
    Last edited by Gianny; 06/08/2011 at 04:45 PM.
  5. #5  
    That's out of my league, sorry. Not sure where you'd go from here. Is this your Palm Pre that you've used all along, and all of a sudden just stopped working, or did you buy a used Pre from somewhere? Need more information.
    Due to the cancellation of the penny, I no longer give 2 about anything. I may however, give a nickel
  6. Gianny's Avatar
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       #6  
    Is my Old Palm Pre (prior to EVO) I wanted to give it to my little sister for her Sero Plan
  7. #7  
    Found a few threads, not sure which one applies to you, but there's some options:
    http://forums.precentral.net/webos-i...ta-doctor.html
    http://forums.precentral.net/gsm-pre...-resolved.html
    http://forums.precentral.net/palm-pr...-resolved.html
    You'll have to read through these, hopefully someone else can point you in the right direction.
    Due to the cancellation of the penny, I no longer give 2 about anything. I may however, give a nickel
  8. Gianny's Avatar
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       #8  
    Thanks Sledge...I'll give those a try.

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