Quote Originally Posted by HardBeatZ View Post
A few things

Chat logs are kept much longer than 3 years and any information is kept and reviewed carefully on a daily basis.

All agents are under strict NDA's and can't divulge in information that has not been made public yet.

The agent didn't state that the update was coming in any set timeframe, it's a known fact that the update is coming...coming soon...

There is a chat mobile application that is built into some of the devices. Navigating certain help articles will link you to the mobile chat application.
Thats what my though was. The rep didnt appear to give any new information. We all know its coming soon!