Help-Touch screen is doing its own thing!

[Prepped]

HELP!!! - My Pre's screen can suddenly act as if there is a ghost operating it - its on the desk next to me and it just starts opening the address book and making calls or sending blank emails!!!

It can unlock the screen as well sometimes. Often the only way to stop it is by removing the battery.
It may be posessed, but is there a 'fix' that I need to carry out. I re calibrated the screen, but it doesn't cure the problem.

I hope someone can help, because I really don't want to buy a replacement now if HP is going to launch better stuff in a few months!

Thanks

[shabby71]

Originally Posted by Prepped

HELP!!! - My Pre's screen can suddenly act as if there is a ghost operating it - its on the desk next to me and it just starts opening the address book and making calls or sending blank emails!!!

It can unlock the screen as well sometimes. Often the only way to stop it is by removing the battery.
It may be posessed, but is there a 'fix' that I need to carry out. I re calibrated the screen, but it doesn't cure the problem.

I hope someone can help, because I really don't want to buy a replacement now if HP is going to launch better stuff in a few months!

Thanks

How old is the phone?

[ryleyinstl]

Defiantly try rebooting (or pulling the battery if you can't reboot).

As for replacement...who is your carrier?

[shabby71]

Originally Posted by ryleyinstl

Defiantly try rebooting (or pulling the battery if you can't reboot).

As for replacement...who is your carrier?

I don' think it really matters who the carrier is for a replacement because they can tell you no but if the phone is less than a year old it has a warranty from HP/Palm themselves. I have had my carrier tell me no before so I went above them and called HP/Palm and they replaced no questions asked. If this phone in question still has a warranty from HP/Palm it sounds like a software issue and the poster has tried pulling the battery as stated in post. I would get in touch with HP/Palm to resolve the issue, don't always believe what your carrier tells you they sometimes just couldn't be bothered with helping anyone!!!!!!

[satchmo82]

I had this very thing happen to me.
Two days ago, while driving, my wife calls and says "You just pocket dialed me." This was odd because the phone was in an inside jacket pocket with the screen locked.
Last night while my wife and I are eating at a local burger joint, sitting in the car, both of us reading, my phone on my knee, face up, the phone (on its own) dials her again. We both watched this happen and could see that nothing was touching the face of the phone.

My phone is about a year and a half old.

[rkguy]

a good clean repeated wipe of the screen with a towel or t shirt seems to do the trick w me. sometimes you need to "degauss" the screen

[onmymarc]

Mine called 911 at 1am this morning..
The last two days has been terrible for my pre as well. However...I went thru the interactive tests.. all of them and it seems to be behaving right now!

[jsgraphicart]

Is Palm having a 2011 bug or something? There seems to be a lot of people having this problem and a "phone not charging" problem.

[antijingoist]

I have this problem with my sprint pre... I pull the battery every time it happens.

Edit: its a month out of warranty.

[verwon]

Watch out for exposing the phone to moisture. I found that even a little bit of condensation on the screen can cause odd occurrences.

This has also happened when the phone was overheating, for some people.

[ccano8]

This happened to me before as well. Seemed to happen after I went snowboarding, then came home and put it on the charger. I would wake up, my phone would be on and I would have a ton of agenda items added to my calendar. A tip from another person said to bend the phone like a deck of cards. That seemed to work for a bit, but it ended up being unusable. Finally had to retire my Pre.

[Michael Ripke]

Same thing is happening to my pre (Version A, bougt in Germany at O2 in oct-09). The pre is shifting through open programs like phone, messages, internet, making calls etc. Restarts (symb - orange - R) don't help. I tried after reading these post to clean the screen ... hoping now. Nothing like this has happend in the 15 month I use the pre.

[Prepped]

Thanks everyone - did the clean several times, changed the battery all to no avail - so I bought a second-hand replacement on ebay. What a difference, I think mine sufferred from gradual degradation and I hadn't noticed how bad it was. The replacement is much better than the old one ever was - I absolutely love it & webOS again!

[davesamoa]

Is there anyone out there still reading these threads, as I have a brand new Palm Pre Plus dong exactly the same thing, making it's own calls, the touch screen doesn't work properly and doesn't line up. My trouble is I purshed the phone from Australia, as I live in Samoa, I had to do a bypass activation on it and have had it going for only 2 months. I had a job getting information from the place I purchased it from before, they won't want to know me now, it is less than 12 months since I purchased it and had it sent over here. I love the Palm, but lately I have come to hate it the way it is acting up.

[GMMan]

Touchscreen problems are usually caused by poor power source. Does your battery check out? Also, it could be caused by screen protectors, but unlikely.