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  1. cchs227's Avatar
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       #1  
    Hello,
    I will be bringing my Palm Pre Plus in to my local At&t store because some of the letters on my keyboard have stopped working unexpectedly...
    I was just wondering If I brought it in and showed them the problem, would they give me a new phone of the same model? Or can I get a different kind of phone?
    Thanks!
  2. #2  
    It may eb repaired. In most cases, if it can't be fixed and you have the warrranty or insurance, it will be replaced with the same phone, but a refurbished one.
    Sent from my favorite gadget!
  3. #3  
    Just make sure getting a refurbished phone is the LAST thing you do. Otherwise you will join the "I'm on my nth Pre" crowd.

    -- Sent from my Palm Pre using Forums
  4. cchs227's Avatar
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    34 Posts
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    90 Global Posts
       #4  
    Haha, Thank you!! And why is it that Refurbished phones always have problems? As, the phone I have now is refurbished and its giving me these keyboard problems.
  5. #5  
    Most refurbs have not had all problems fixed.

    Posted from my eVo!
    Sent from my favorite gadget!
  6. #6  
    Very true. It sucks with the refurbs


    My Themes:CLICK HERE
  7. #7  
    Quote Originally Posted by mikeisnowonfire View Post
    Very true. It sucks with the refurbs
    I've only had to get my Pre replaced once. Luckily, Best Buy just gave me a new one lol
  8. #8  
    Quote Originally Posted by verwon View Post
    Most refurbs have not had all problems fixed.

    Posted from my eVo!
    All refurbs go through a much higher testing process than even a new device straight out of production goes through.

    Refurbs can almost be known to be in better condition than a new unit straight off the production line.
    Ex HP webOS Tech Support

    5Ts: Five ways to get your webOS tablet working again: http://www.hpwebos.com/5Ts

    6Ts: Six ways to get your webOS phone working again: http://www.hpwebos.com/6Ts

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