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  1. steraser's Avatar
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       #1  
    I doctored my Sprint Pre yesterday in an attempt to fix multiple issues-battery drain, sporadic reception etc. I had tried everything else and though I would probably have to take it back anyway so I needed to return it to stock. I have been running quite a few patches and Uberkernel. After doctoring my WiFi works sporadically. Sometimes it will find networks and a moment later nothing.
    I chatted with Palm yesterday, did a partial erase and nothing changed. They have escalated the issue to Tier 2. They are supposed to contact me today. I did a full erase and ran WebOS Doctor again and still WiFi is not working properly. I am afraid the issue is hardware (antennae) but I don't understand why it didn't become apparent until I ran the doctor.

    One other thing-I did NOT go back to the OG Pre Kernel before doctoring. Does doctoring replace the kernel or could this somehow be related to my WiFi issue. It doesn't make sense to me but nothing else about this problem does either. Any suggestions would be appreciated. Thanks!
  2. #2  
    yes, doctoring gave you a factory fresh image. Did you happen to check to make sure you can connect other wifi devices to the router your Pre is struggling with? It sounds like the wifi radio in the phone has issues, but it's good to check if you haven't.

    I had a router fail last year, and it started by having problems with one device more than others, and 2.4GHz interference crept in, but only on some devices. After lots of testing and such, replacing the router solved all of the problems I was having.
  3. steraser's Avatar
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       #3  
    Thanks for the reply. The router is working properly with several other devices in my house. Also, when networks do show up--it includes 3 of my neighbors--then they all disappear. I assume when you say the wifi radio may have issues it would be a hardware issue?

    Does anyone know anything about Palm's "Specialist Team"? This is the terminology that Chat Support used when they said they were going to escalate the problem. They are supposed to call me today but I am beginning to wonder if it was just a ploy to get me off the chat session. My phone is no longer w/in the 1 year warranty so if it is a hardware issue they most likely will be referring me to Sprint. I really don't want to pay the $100 deductible for a phone that I am hoping I won't have for very long (come on CES announcement!).
  4. #4  
    Specialist referral is good, those are the tier 3 support people and they will call you. That's a good thing!
  5. steraser's Avatar
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       #5  
    Thanks, I will update after the call.
  6. #6  
    And the $100 deductible now only applies if you have to get a replacement through Asurion on your insurance. There are some problems that Sprint can repair and, if you have the insurance, those repairs are done free.
    Sent from my favorite gadget!
  7. #7  
    Have you tried the following?

    Device Info > swipe the Preferences on the top left menu > Tests > Quick Tests

    Make sure you wifi is turned on before you run the test.

    I did that on my Pre because I was having wifi issues and it turned out it was a hardware problem which the test identified. I took it in to Sprint and they replaced it on the spot with a refurb (I told them I had run the test above, they confirmed it and I was good to go).
  8. steraser's Avatar
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       #8  
    Quote Originally Posted by verwon View Post
    And the $100 deductible now only applies if you have to get a replacement through Asurion on your insurance. There are some problems that Sprint can repair and, if you have the insurance, those repairs are done free.
    Thanks, that is good to know!

    Quote Originally Posted by boogaloo1 View Post
    Have you tried the following?

    Device Info > swipe the Preferences on the top left menu > Tests > Quick Tests

    Make sure you wifi is turned on before you run the test.

    I did that on my Pre because I was having wifi issues and it turned out it was a hardware problem which the test identified. I took it in to Sprint and they replaced it on the spot with a refurb (I told them I had run the test above, they confirmed it and I was good to go).
    Yes, I tried this yesterday. It said that there was an issue with my WiFi (Code 25). The person I was chatting with said that this code usually comes up when WiFi is off. It was definitely turned on when I ran the test, however, it was not connecting to any networks (grayed out). Thanks for the reply!
  9. steraser's Avatar
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       #9  
    Update---so after speaking with Palms' "Tier 3 Support" they determined that it was a hardware issue. They offered to fix it for $199. Ummm, I'm eligible for an upgrade and I have insurance. Can't see any reason I would want to do that. I went to the Sprint store and they gave me a new (most likely refurbed unit) immediately for free. I guess I wasted a lot of time trying to fix this but all has ended well. This phone should last until there is new hardware. If not... I played with the EVO and the Epic while I was waiting at the store and they did not seem so bad.


    Thanks for the suggestions!

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