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  1.    #1  
    My wife's phone was unable to make/receive calls or texts and can't use data. I found that she had changed the voice network from "Verizon Only" to "Automatic - B". I changed it back and was still unable to make calls. Restarted... unable to make calls. Took the battery out for a while... still unable to make calls. It doesn't connect to the network; I don't get the timer.

    I ran WebOS Doctor and it ran successfully, but I am still unable to make calls or use data. Now I have a phone that can't do anything because without calls I cannot activate... without activating I can't use data... without data I can't log in to her profile.

    Phone was getting hot for a while in case that gives a clue.

    Is there anything I can do to recover it, or is the phone radio dead?
  2. #2  
    Do you see reception bars, "Verizon Wireless" and the EV icon?

    Also check the programming of your phone, enter in the Profile sign-in screen ##000000# (some Verizon Pres have this as the MSL), then check the MSID and MDN.
  3.    #3  
    Yes to bars and Verizon Wireless, no to the EV icon.

    Mobile Directory Number and Mobile Station ID Number are the correct phone number.
  4.    #4  
    Just found the debug hash code - the "call processing state" keeps changing from Pilot Channel Acquisition state to Idle State to REgistration Access to Sync Acquisition state.... it just keeps changing. Is that a clue?
  5. #5  
    Did this happen out of the blue?

    Something similar to this happened to one of my Pres after having taken a nasty hit. Several calls to Sprint couldn't fix it and I ended up having to get it replaced. I never figured out what it was but I always speculated the radio became damaged...
  6.    #6  
    Quote Originally Posted by jasetroncs View Post
    Did this happen out of the blue?

    Something similar to this happened to one of my Pres after having taken a nasty hit. Several calls to Sprint couldn't fix it and I ended up having to get it replaced. I never figured out what it was but I always speculated the radio became damaged...
    I think it happened when my wife accidently switched from "Verizon Only" to "Automatic - B". Maybe the radio overheated when searching for a signal...
  7.    #7  
    No other suggestions???

    How do you know if you're covered under warranty?
  8.    #8  
    Called palm and after an hour or so got an okay to send for warranty service. Thanks to all for your help.

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