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  1.    #1  
    I can not copy any documents to my pre+. When it's going about 1 minute, then it shows: "The device couldn't found. Please check it agian".
    I have changed 3 different cables and re-up the FW, but it is till not better. How can i fix my pre+.
    Thanks
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  2. #2  
    did you try a different usb port? was one of the cables the genuine palm cable? what OS are you running?
  3.    #3  
    I have tried all of my usb ports. It is running 1.4.5. I have tried one nokia, one palm and one blackberry cable. However, it was doing nothing.
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  4. #4  
    what is the OS on your computer? also try restarting the phone.
  5.    #5  
    It is the windows xp on my computer. I have restarted it for 1 mouth.
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  6. #6  
    Quote Originally Posted by nhatminh305 View Post
    I can not copy any documents to my pre+. When it's going about 1 minute, then it shows: "The device couldn't found. Please check it agian".
    I have changed 3 different cables and re-up the FW, but it is till not better. How can i fix my pre+.
    Thanks
    What if the problem is with that specific document. Have you tried another? How are you doing the transfer? Are you in usb mode, or it says "just charge" these are all important questions in order to try and diagnose the problem.

    Regards,
  7.    #7  
    Quote Originally Posted by RUSH View Post
    What if the problem is with that specific document. Have you tried another? How are you doing the transfer? Are you in usb mode, or it says "just charge" these are all important questions in order to try and diagnose the problem.

    Regards,
    I have tried with musics, photos, *.doc, every things can copy.
    I definitely use the hard drive and also try Media mode.
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  8. #8  
    Quote Originally Posted by nhatminh305 View Post
    I have tried with musics, photos, *.doc, every things can copy.
    I definitely use the hard drive and also try Media mode.
    Is your phone in usb mode??
  9.    #9  
    Quote Originally Posted by RUSH View Post
    What if the problem is with that specific document. Have you tried another? How are you doing the transfer? Are you in usb mode, or it says "just charge" these are all important questions in order to try and diagnose the problem.

    Regards,
    Quote Originally Posted by RUSH View Post
    Is your phone in usb mode??
    yes, in the Hard Drive Mode (I sow the USB symbol on the creen)
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  10. #10  
    Remove and replace your battery... See if that fixes the issue.
  11. #11  
    If your phone is in usb mode and you're following the correct procedure in sending files/documents to your phone, I don't see why it won't work ~ unless, you have a faulty usb port or cable, there is a problem with your palm driver connection on your PC.
  12. #12  
    have you ever been able to make it work? Did this problem just start?
  13.    #13  
    It has never worked.
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  14. #14  
    I suggest you try another PC...
  15.    #15  
    Quote Originally Posted by Cantaffordit View Post
    I suggest you try another PC...
    I think like you. I have re-intall the windows before, but it's till like now.
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  16. #16  
    try using someone elses pc to test. Ask a friend.

    also, did you confirm that you have enough room on the phone for the file you are copying?
    Last edited by Cantaffordit; 10/25/2010 at 12:24 PM.
  17. #17  
    When you have time to spare... Update all drivers on your windows XP. Whenever a device can't be found by your computer then that driver isn't enable, or need to be updated.

    Regards,
  18.    #18  
    Quote Originally Posted by Cantaffordit View Post
    try using someone elses pc to test. Ask a friend.

    also, did you confirm that you have enough room on the phone for the file you are copying?
    my phone is all space
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  19.    #19  
    Quote Originally Posted by RUSH View Post
    When you have time to spare... Update all drivers on your windows XP. Whenever a device can't be found by your computer then that driver isn't enable, or need to be updated.

    Regards,
    it just can not copy files, but i can install apps by webOSQuickInstall so i think there is no problem with the driver.
    Nothing is perfect without this sentence.
    www.tinhte.vn - Community Technology Viet Nam
  20. #20  
    Quote Originally Posted by nhatminh305 View Post
    it just can not copy files, but i can install apps by webOSQuickInstall so i think there is no problem with the driver.
    What method are you using to attempt to copy the file?

    Do you see the Pre in the directory structure of your PC under Windows Explorer?
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